Bella Villa Metro

Bella Villa Metro

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the frustration it caused. Please allow us to clarify that any charges for lost or damaged items are based on hotel policy, which is communicated during check-in. That said, if there was any misunderstanding regarding the remote or the amount charged, we sincerely apologize. Your feedback has been shared with our management team to ensure such matters are handled with better clarity and transparency in the future. We always strive to treat our guests fairly and respectfully, and we regret that this situation left you feeling otherwise. If you'd like to discuss this further, please feel free to contact us directly — we’d be happy to review the matter in more detail. Thank you again for your feedback. Kind regards,

Bella Villa Metro has replied on Wed Sep 17 08:07:09 IST 2025

Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. Regarding the TV remote, we understand your frustration about the charge, and we regret any confusion that may have occurred. Our policy is to charge for missing items to cover replacement costs, but we will review this matter internally to ensure fairness and transparency. We are also very sorry to hear about the cleanliness issues you mentioned, including the ants in the microwave and room service. This is certainly not the standard we aim to uphold, and we have already shared your feedback with our housekeeping and maintenance teams to address these concerns immediately. We appreciate your feedback as it helps us improve, and we hope you might consider giving us another chance in the future to provide a much better experience. Kind regards,

Bella Villa Metro has replied on Wed Sep 17 08:07:46 IST 2025

Thank you for sharing your feedback with us. We’re glad to hear that you found the hotel to be okay overall, though we’re sorry that our Wi-Fi and location didn’t fully meet your expectations. We’re continually working to improve our services, including enhancing our internet connectivity, and we appreciate your honest comments. We understand there are many options available, and we hope you’ll consider giving us another chance in the future to provide a better experience. Thank you again for your review. Warm regards,

Bella Villa Metro

Thank you so much for being a loyal guest and choosing to stay with us for the third time! We’re delighted to hear that you enjoy our convenient location just a minute from the beach and appreciate the breakfast options, including special arrangements for our Indian vegetarian guests. It’s wonderful to know that our housekeeping and reception team—especially Miss Nu Y and Miss Be V—made your stay comfortable with their friendly and helpful service. We’ll be sure to pass along your kind words to them! We look forward to welcoming you back again soon for another great stay. Warm regards,

Bella Villa Metro has replied on Wed Sep 17 08:09:04 IST 2025

Thank you very much for your kind words! We’re delighted to hear you enjoyed our service and found everything clean and neat. We look forward to welcoming you back for another great stay soon! Warm regards,

Bella Villa Metro

Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the beautiful sea view, our Indian breakfast menu, and the convenient location near Terminal 21 mall. It’s great to know you simply loved your stay with us — your kind words truly mean a lot to our team. We’ll be sure to share your thanks with MakeMyTrip as well! We look forward to welcoming you back for another excellent stay soon. Warm regards,

Bella Villa Metro

Thank you for choosing to stay with us again! We’re delighted to hear that you enjoyed your second visit and appreciated the helpfulness of our reception team, especially Mr. JR. It’s wonderful to know you loved the proximity to the beach and the sea view rooms — they truly are special. We look forward to welcoming you back for a third stay soon! Warm regards,

Bella Villa Metro has replied on Sat Sep 20 15:19:51 IST 2025

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not fully meet your expectations. We understand that transportation can be a challenge in our area at times, and we’re currently exploring ways to make it more convenient for our guests, such as better transport information or local shuttle services. That said, we’re glad to know that your stay was manageable overall. Your feedback is valuable and helps us improve. We hope to have the opportunity to welcome you again and provide a more comfortable and seamless experience. Warm regards,

Bella Villa Metro

Thank you so much for your kind words! We’re thrilled to hear you enjoyed our super cool location and the awesome view from your room. It's also great to know that your check-in and check-out experience was smooth — we always aim to make your stay as seamless and comfortable as possible. We truly appreciate your recommendation and look forward to welcoming you back in the near future! Warm regards,

Bella Villa Metro

Thank you for your kind feedback! We’re glad to hear you enjoyed the spacious room and appreciated the microwave and crockery provided—it’s great that you even got to cook some Maggi and make yourself at home. We sincerely apologize for the inconvenience caused by the Wi-Fi issues during your stay. Your complaint has been noted, and we are actively working to improve our internet service to ensure a better experience for all our guests. We hope to welcome you back soon for an even more comfortable stay. Warm regards,

Bella Villa Metro has replied on Sat Sep 20 15:22:03 IST 2025

Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations. We regret that the breakfast options did not include enough vegetarian or Indian dishes, and we appreciate you bringing this to our attention. We are currently reviewing our menu to better accommodate the diverse preferences of our guests. Regarding the extra charge for pillows, we understand this may have caused inconvenience, and we will reconsider our policy to ensure greater guest satisfaction. We are very sorry for the lack of reception staff upon your arrival and for any disturbance caused by the noise nearby. We take these issues seriously and are working on improving staffing availability as well as addressing noise concerns to create a more peaceful environment. We appreciate your honest feedback, as it helps us improve. We hope you might consider giving us another chance to provide a better stay in the future. Warm regards,

Bella Villa Metro has replied on Sat Sep 27 15:03:50 IST 2025

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations in several areas. We regret that the breakfast selection did not suit your preferences and that the quality of some items was disappointing. Your comments about including more Indian options and improving the freshness of the fruit are appreciated and will be shared with our culinary team. We also apologize for any inconvenience caused by the extra pillow charge and the initial air conditioning issues. Regarding the location and noise disturbances, we understand how these factors can impact your comfort, and we’re sorry for the inconvenience caused by the motor noise and insect bites. We take these concerns seriously and will work with our maintenance and pest control teams to address them promptly. Thank you again for your honest feedback. We hope you’ll consider giving us another chance to provide you with a much better experience in the future. Sincerely,

Bella Villa Metro has replied on Sat Sep 20 15:22:37 IST 2025

Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and our great location. We look forward to welcoming you back again and again for many more memorable visits! Warm regards,

Bella Villa Metro has replied on Sat Sep 20 15:23:21 IST 2025

Thank you for your lovely review! We’re thrilled to hear you enjoyed our beautiful and peaceful location, as well as the friendly service from our staff. It’s great to know that our convenient location made it easy for you to explore the area and have a wonderful experience. We look forward to welcoming you back for another relaxing stay soon! Warm regards,

Bella Villa Metro has replied on Tue Sep 17 09:09:03 IST 2019

Thank you for your positive feedback about our hotel. If there is anything else you think we can improve, please let us know. We hope to welcome you again in our hotel the next time you are in Town.

Bella Villa Metro has replied on Tue Sep 17 09:09:24 IST 2019

Thank you for your positive feedback about our hotel. I will share your comments with our staff. I Am sure they will inspired more to provide and even better quality of service. If there is anything else you think we can improve, please let us know. We hope to welcome you again in our hotel the next time you are in Town.