Hotel Jungfraublick Wengen

I stayed at this hotel for 3 nights from 16th July to 19th July(checked out today) and I had an extremely disappointing experience on checkout, with your receptionist who was on duty today. I had told that I will be a bit late to checkout as I had a very large number of bags, and I’ll try to do it asap, to which he agreed. As I had a lot of bags and my partner was not feeling well, it took us 1 hr extra over 11 am, that is we were ready to checkout at 12 noon. When I came to the reception at 12 to hand the key over, as on lunch(told to me by hotel staff) and I decided to come back later. I returned at 12:30, and charged me 150 francs without informing me this earlier for a late checkout. When we’re trying to reason with him about this fee being not agreed or informed to me, he was very rude to me and especially my wife. Ultimately in a very insulting manner he said he will issue a refund if we left the hotel immediately. This man is a liability to your hotel, and has disappointed and made me and my wife sad vrry much on our departure from your hotel. We wont ever return to the hotel because of this, but I do want to also want to recognise the kindness of of other staff that made us feel welcome - Maar, Chef Rimauld, Nathalie, and Jose are real stars.

It is an excellent property overlooking alps with cozy rooms and wonderful staff. Breakfast and food was also extremely good

We had a great experience at the hotel. Very friendly staff and nice view of the mountains from the balcony. Would definitely recommend.