Property Location With a stay at Hotel Alcyone in Venice (San Marco), you'll be within a 5-minute walk of St. Mark's Basilica and
Property Location With a stay at Hotel Alcyone in Venice (San Marco), you'll be within a 5-minute walk of St. Mark's Basilica and Rialto Bridge. This hotel is 0.1 mi (0.2 km) from St. Mark's Square and 0.2 mi (0.3 km) from St Mark's Campanile.
Rooms Make yourself at home in one of the 21 air-conditioned guestrooms. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes, and rollaway/extra beds (surcharge) can be requested.
Amenities Make use of convenient amenities, which include wireless Internet access (surcharge) and tour/ticket assistance.
Dining Quench your thirst with your favorite drink at the bar/lounge. A complimentary breakfast is included.
Business, Other Amenities Featured amenities include express check-in, a 24-hour front desk, and multilingual staff.
Check in/out Hotel Check-in Time is 2 PM, Check-out Time is 11 AM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 61 reviews
VERY GOOD 202 reviews
AVERAGE 150 reviews
POOR 77 reviews
TERRIBLE 72 reviews
29 Apr 2018
Possibly one of the worst hote....
The hotel was a great disappointment. How I wish I had paid more attention to the numerous poor on-line reviews the hotel has received.
I think the hotel should be very much more honest about the standard of the accommodation it offers. For example, the 'superior room has only a small desk with a single chair. There is no other seating available in the room apart from the bed and this is a ‘superior’ room intended for two people.
There are no coffee or tea making facilities in the room.
Guests will suffer from a great deal of noise from rooms above if located on the first floor.
It is unbelievable that there are no secure facilities for storage of guest’s property since the small safes in the rooms are not firmly screwed down and can therefore simply be carried off!
Breakfast is basic and extremely limited, with undrinkable coffee, watery orange juice and uncomfortable seating. This is surprising since Italian coffee is generally well known for its high quality.
Overall a basic property that offers little to its guests other than a place to sleep. I feel that many hostels would offer a better experience than this hotel.
This is a great pity since with a little effort and some imagination the hotel could be transformed into a splendid place in which to stay while visiting Venice.
Although the hotel claims to offer WIFI this is only available in the corridor which the hotel humorously describes as the resident’s lounge which consists of a well-used sofa and a couple of chairs this corridor which also serves as a place to store rubbish until collected by the bin men, goes between the lobby, a small desk in the passageway, and the breakfast area.
Unfortunately, until the hotel improves the experience offered to its guests, I can only suggest in the strongest possible way that the hotel is avoided especially since there are many other hotels in the area offering better accommodation often at a significantly lower cost.
If you are thinking of staying here, do note the ‘small print’ that informs you that should you decide to leave earlier than the time you originally booked you will still be charged for the whole of the time on your original booking. I can’t help wondering if this is an indication by the hotel, that some guests are so unhappy with the place that they would prefer to stay elsewhere.
12 Feb 2018
Rude staff, broken doors.
Rude staff on arrival. While checking in another couple came down to complain their door wouldn't lock, the staff did nothing and told them it does lock.
when they finally checked us in (3-4 woman sat round one small desk.. unhappy looking with not so much as a hello from them) we got to our room to find our door was broken, it took ages to secure and lots of frustration. The broken chair in the room was being held together by its upholstery, and the shower flooded the bathroom. i asked to change rooms the following morning.. the rude woman agreed but made us check out of the bad room, wait around till 3pm to move rooms.. she did this to put me off changing rooms.. but i had no choice. i needed a working shower and a safe lockable door. so we check out and come back. the next room was fine.
Breakfast.... we went down early-ish and got told to leave the breakfast area as it was too early, i'm talking 5 mins. all we wanted to do was sit and look at our maps to plan our day as you get no light in the dark depressing red rooms and the breakfast area is the only place to sit in the whole hotel.
the breakfast was fine, basic but i thought acceptable.
the location is amazing and we didn't spend to much time at the hotel. but please don't book this hotel, you will be bitterly disappointed.
Friends getaway Traveller
05 Feb 2018
Ugh oh...don’t book this hotel....
I’m not sure where to begin so I’ll begin with the stars
* 1 star for location
* 1 star for some helpful staff
Absolutely unbelievable stay in the hotel... not in a good way. Our room was about €120/night during Carnival and the location is perfect. But I will only echo the already horrible reviews.
Our room was so small that we bumped into walls -
The bathroom door was broken (see picture attached)
No hairdryer when we arrived but the front desk clerk came and installed a new one
Absolutely no shower curtain or door with a spray hose handle making it a hysterical bathing experience
The breakfast was short and sweet and continental but the COFFEE in Italy!! Was disgusting... shame ~
While we were eating breakfast one morning, water came through a crack in the ceiling and spilled on the floor, the poor attendant slipped on it and almost fell
The hallways were not regulation lit for safety - see pictures below
Whatever maintenance or engineering staff they have - they are working Domani (tomorrow)
I would not recommend this hotel to anyone, I would be too embarrassed. As a travel blogger, I was hoping to find a little gem with heart, instead I found an unpleasant experience to caution people against. Sometimes this happens.
Best of luck, I hope your staff and management looks into making a few changes.
27 Dec 2017
plusses and minuses
Plus: if you're into it, the wild venetian ostentatious decor. Roll with that. It's half brothel/half vegas and if you just accept that as a plus, it's easier. The location's great, short walk to many shops and sights and to the vaporetto launches.
The downside: the vaguely weird-cold-indifferent response from the staff. Namely the woman at breakfast who huffily shoved a saucer at me for my coffee cup, ( didn't realize this was a terrible faux pas) and the odd "due on arrival" tourist tax that no one seemed to really know much about.
Good for budget.
But not accessible, no lift. We were at least on the first floor ( ie one floor up from ground).
17 Mar 2018
Smallest hotel room EVER!!!!
We booked a double room, and were shocked at how small it was!! Yes.. I know hotel rooms are generally smaller in Europe - but let me explain just HOW SMALL!!! I could lay across the bed and touch one side of the room with my feet at the same time at touching the opposite wall with my hands!!! When using the toilet, my knees touched the wall in front of me!!! We had to climb over our luggage to get into bed. You have got to be joking!!!!!! As other reviewers have said, the decor wasn’t great (a bit garish!).. but the decor was great compared to the pokey little dollhouse size room. From the fire plan on the back of the door I could see there are bigger rooms, but I would AVOID. Alcyone like the plague lest you get a room this size - look at my photos if you need further proof of just how small the room was! (P.s. Three storey building and no elevator).
Another major negative was the internet - despite advertising “free internet”, there is no internet at all in rooms... you have to sit in the reception area to get the free internet...and it is so slow that you will probably give up anyway.