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About Mercure Hotel Wiesbaden City
check-in 3 PM | check-out 12 PM
Property Location A stay at Mercure Hotel Wiesbaden City places you in the heart of Wiesbaden, steps from Wilhelmstrasse and 3 minutes
Property Location A stay at Mercure Hotel Wiesbaden City places you in the heart of Wiesbaden, steps from Wilhelmstrasse and 3 minutes by foot from Rhein-Main-Hallen. This 4-star hotel is 0.4 mi (0.7 km) from Hessian State Theatre and 0.5 mi (0.8 km) from Cuckoo Clock.
Rooms Make yourself at home in one of the 235 air-conditioned rooms featuring refrigerators and iPod docking stations. 32-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Amenities Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.
Dining Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Business, Other Amenities Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Facilities offered in Mercure Hotel Wiesbaden City :
Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 12 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 162 reviews
VERY GOOD 271 reviews
AVERAGE 101 reviews
POOR 31 reviews
TERRIBLE 19 reviews
29 May 2018
Fantastic Service, needs some ....
I cannot fault the staff of this hotel in anyway with any of their interactions with me it was one of the best hotels I have stayed in for it's Service.
I'm a Leclub member, which asks you for your preferences to help with room allocation, I have asked for a shower and the aircon on.
When I arrived in my room I had a bath tub with a shower and the aircon was off. Being given a room with a bath tub could be down to rooms available, but the aircon issue should have been correct.
Back to the bath tub, I personally dislike a shower in a bath tub as no matter what anti slip measures are taken, as soon as you rinse off soap it becomes very slippery. Also the panels used to stop water going all over the bathroom were ineffective. This was obvious due to the stain on the bathroom ceiling from water damage, which was also showing in the entrance way to the room on the wall.
The bed was made up of 2 halves and 2 mattresses, these were of 2 different firmness.
28 May 2018
Great location. Traveling so....
I traveled solo for business. Had one free afternoon. Location is perfect. Easily able to walk to city center. If you enjoy architecture there is plenty to see. Also a lovely park nearby. Dining options nearby are abundant. Stores are closed on Sunday so don't expect to do any shopping during that time. Room was a good size. I wasn't there to watch TV but nice to have a couple English stations other than CNN International. Staff was friendly. Spoke English though show some respect and at least try to greet people in German. Room was clean. Refrigerator nice to keep water chilled. Had air conditioner on high entire time and room never got as cool as I would have liked. Yes it works and does take out humidity. Don't expect a room under 74F. Shower had good water pressure. I would stay again.
21 May 2018
Lack of room cleanliness
You charged me one night that unofrtunately I couldn't enjoy, at least I think I should have received the corresponding reward points on my accopunt for this night charged but not enjoyed.
The room was not clean, there were on the table old papers and under the table 3 empty plastic bottles of water and coke. In my opinio9n not acceptable
I don't see whY the reviews we do must have a minimum number of words, if you are really interested in receiving reviews you sholud make it as easy as possible.
10 May 2018
...a nice comfortable hotel
My visit was due to a business trip and selected by the company.
A few of us checked in together and they only had one staff member in reception managing check in so it took a while, which made it very rushed to get into the room and our again for our dinner reservations.
The room was large, comfortable and clean which is all you can really ask for when you are looking for a room to sleep in. The bed was comfortable, even if the air conditioning was a little noisy than you would hope for.
Upon check out the process was a little slow as there was a large number of people checking out at the same time, but these are pretty small niggles all in all.
12 Apr 2018
Perfect stay. Exceptional hous....
I am a Hilton honors member because Accor doesn’t have as good a loyalty program and their online system is less user friendly. Since there is no Hilton property in Wiesbaden, I decided to try the Mercure hotel. I have stayed in many hotels around the world and spend a lot of time in hotels. As of this year, I would have stayed at the Mercure for more 3 weeks. I have never had better housekeeping service before. I work in my room a lot and eat in my room a lot. I also do the horrid thing of leaving my room late in the afternoon. Regardless, housekeeping was always friendly. They noticed that I drink a lot of coffee and leave extra capsules. They line my bin because I eat in the room. I believe my housekeeper’s name is called Dragen.
The reception staff was also very courteous except one who is slightly rough around the edges. They held my amazon package for me and dealt with all my requests extremely efficiently. Thank you Sacha, Frau Kapour, Rupprect for the politeness and help. ( I hope I spelled their names right)
The only light problem I have would be the pillow. I sleep on my back and the pillows are too high. Also, the bed is a bit soft by American standard. I would like to thank the hotel for the pleasant stay.