1. disappointing experience at tea village resort, munnar rating: 1/5 i recently stayed at the tea village resort in munnar and was thoroughly disappointed. i expected far better quality and service. major issues: 1. steep and muddy entrance: difficult to access, especially for seniors or those with mobility issues.
2. numerous stairs: be prepared for excessive climbing, as rooms are scattered across multiple levels.
3. misleading photos: property looks nothing like the pictures
4. urgent renovation needed: old, broken furniture, torn curtains, and dusty rooms.
5. poor cleanliness: yellow stains on toilet seats, green algae in bathtubs, and unclean linens.
6. insect infestation: broken glass in the restaurant and inadequate pest control measures.
7. average food quality: only south indian breakfast items were satisfactory. the only positive: • breathtaking view from the balcony, especially during sunrise. unreliable management: our room was changed without consent, and we were denied our original booking due to a group reservation. warning: think twice before booking this resort. you can find far superior properties in munnar.
Tea Village Munnar by EGH has replied on Wed May 14 18:16:21 IST 2025
Thank you for sharing your detailed feedback. We sincerely regret that your experience at Tea Village Resort fell short of expectations. Your concerns regarding accessibility, room condition, cleanliness, and overall management are taken seriously and have been noted for immediate review with the relevant teams. While we’re glad you appreciated the balcony view, we understand that this alone does not make up for the inconvenience caused.
We genuinely apologize for the discomfort you faced and appreciate you bringing these matters to our attention. Your feedback will help us take corrective action and improve our standards.