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You are booking hotel for more than 30 days

Review Of Super Collection O Ruby Formerly Hiland International0123401234

East Kolkata Township, Kolkata | 9 minutes walk to Acropolis Mall

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.4
    Good

    421 Ratings, 188 Reviews

    excellent
    30%
    very good
    23%
    average
    17%
    poor
    12%
    bad
    17%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 3
    • 2
    • 3
    • 5
    • 2
    • 3
    • 4
    • 4

    Rating Categories

    • Location3.9
    • Cleanliness3.8
    • Room3.6
    • Food2.9
    • Hospitality3.6
    • Value For Money3.4
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    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    This property boasts a great location, close to Ruby Hospital and Acropolis Mall, making it convenient for travelers. Guests appreciate the cleanliness of the rooms and the friendly staff. However, some reviews highlight issues like rude reception staff and inconsistent service, particularly regarding refunds and breakfast provisions. While food quality gets mixed feedback, amenities such as in-room facilities and warm hospitality stand out. Overall, it's deemed a decent budget option with potential for better service management.

    Sort by:

    Positive first
    3.0

    Average Stay

    radesh k.solo

    Room dirty.

    Travel Month: Aug 2025

    Room: Classic

    4.0

    Best stay at this price at this location.

    somrita b.solo

    The location was right on the main road. The staff behaviour was friendly. as a solo female traveler I felt safe and sound. the only defect I could find was the pack of charging points for my laptop. I had to use the one for the TV

    Travel Month: Aug 2025

    Room: Classic

    5.0

    Loved the stay

    sumit p.couple

    lovely stay. quite comfortable. staff was polite and helpful. food was good. overall, good stay for family, couples and all lovely stay. quite comfortable. staff was polite and helpful. food was good. overall, good stay for family, couples and all.

    Travel Month: Jul 2025

    Room: Classic

    2.0

    Horrible experience

    susobhan b.family

    Behaviour of reception personnel is very rude. After running for 10 minutes, water started pouring from the AC. Cleanliness of this property is very poor

    Travel Month: Jul 2025

    Room: Classic

    2.0

    Horrible experience

    susobhan b.family

    Behaviour of reception personnel is very rude. Room quality is very poor. After running for 10 minutes, water started pouring from the AC.The crockery set are so much dirty.

    Travel Month: Jul 2025

    Room: Classic

    1.0

    Pathetic Stay..mmt just deny to help in anything

    somendar s.family

    Pathetic rooms and arrogant manager...rooms are too bad..nothing near to what provided in pictures...dead insects all over the room floor and dirty bedsheets

    Travel Month: Jun 2025

    Room: Classic

    4.0

    Good Stay

    suhas s.business

    Stayed during nights-11pm to 7:30am, so cant add anything specific. Rooms decent would compliment for absolute clean toilet/washroom of room no. 408. Good sleep as no disturbance inspite being so close to the road during that time slot i mentioned earlier.

    Travel Month: May 2025

    Room: Classic

    1.0

    Terrible Stay

    business

    Please not stay in this hotel. during check in time management will ask for extra Rs.300 or else they will cancel your booking. Room is very dirty. Hotel food service is also not available

    Travel Month: May 2025

    Room: Classic

    2.0

    Absolutely pathetic

    abhik p.couple

    I ordered for 2 cups of coffee. It came after approx 1 hour which is why I didn't even order lunch. The reception staffs were rude. The receptionist did not bother to check his payment details and told me I didn't pay. I tipped the waiter for bringing coffee late but the receptionist thinks I didn't pay the bill for the coffee which is absolutely disgusting for me. Typically a cheap type hotel behaviour. Plug points were not working. TV has limited channels basically with channels which no one watches.

    Travel Month: Mar 2025

    Room: Classic

    1.0

    Advance Booking

    anshuman p.couple

    The property name was different. The representatives of the property did not respond to my call as well as your call. So I was forced to stay in another hotel. Your representative did not arranged alternative for us. kindly arrange for cancel with this property immediately and also refund my booking amount immediately.

    Travel Month: Mar 2025

    Room: Classic

    1.0

    Terrible Stay

    pannai k.group

    Very unhappy with the property. This is worst hotel and worst staff. The photographs and actual rooms are not at all matching. It's OYO lower grade rooms. Booked for stay with breakfast, internal property is not informed about it also the room booking was not showing to them, i had to personally identify and show them.

    Travel Month: Feb 2025

    Room: Classic

    5.0

    Excellent Stay

    manu c.

    Property was good. Best location anyone can find easily. Food was so good as always hygiene maintained and 10 on 10 in safety.

    Travel Month: Feb 2025

    Room: Classic

    1.0

    # O hotel terriblle

    vishal a.loyalty-iconfamily

    Room was not available when I checked in and I was told that although I have confirmed booking on MMT they have no rooms and I have to find a alternative accomdation .This is my second such experience in O hotel booked thru MMT (In me last experience hotel was not at the location and I have to search a alternative accomdation in Early morning with my family) and I suggest to avoid booking O hotel and request MMT to remove from there set of hotels as this will spoil our trust on MMT.

    Travel Month: Dec 2024

    Room: Classic

    5.0

    Professional staff

    suraj d.

    The staff handled every request with professionalism and care, making the overall experience stress-free and enjoyable.

    Travel Month: Dec 2024

    Room: Classic

    5.0

    Amazing spot

    nikhil d.

    The room was neat, and the bed was comfortable. Staff made us feel welcome with their friendly service.

    Travel Month: Dec 2024

    Room: Classic

    5.0

    Tranquil setting

    pushpendra a.

    The peaceful ambiance was perfect for relaxation. The clean and well-kept rooms made the experience even better.

    Travel Month: Dec 2024

    Room: Classic

    5.0

    Well-organized staff

    ajay c.

    The staff’s coordination was evident in how efficiently everything was managed, ensuring a smooth stay.

    Travel Month: Dec 2024

    Room: Classic

    5.0

    Excellent Stay

    ajay k.

    Good location, clean atmosphere, tasty food, hygiene satisfactory, tasty food, well mannered staff

    Travel Month: Dec 2024

    Room: Classic

    5.0

    Stress free

    rajesh v.

    Great option for a quick stay. Staff was attentive, and the room was clean and cozy. Loved the experience!

    Travel Month: Dec 2024

    Room: Classic

    5.0

    Great value for a comfortable stay

    harendra.

    Quick service and a comfortable room made this an enjoyable stay.

    Travel Month: Nov 2024

    Room: Classic

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