I visited this property since it was recommended by a colleague who had stayed with family back in 2019. Service was so good back then. It's a complete downfall from there. I do understand now why it's rated 3/5 in google. Rooms are good and spacious, so is the washroom. That's it. Service is the worst. No hot water, no wifi. In srinagar, when nothing works except for local sim, you depend on hotel wifi for communication. Here, they don't even recharge for the internet and when asked they say, we don't have internet for a day, please manage. Food, pols have from outside. I think street food is much much better than this. Stay at your own risk here. I wish i had a zero star rating available.