Review Of Hotel The Victory

I had a very disappointing experience at this hotel. The staff was extremely unprofessional and arrogant — their standard response to most requests was simply “No.” Basic amenities were missing: no shower gel, body wash, or even basic soap. When I requested the AC to be turned on, I was told, “You are the only guest in the hotel, we cannot switch it on for you.” Despite multiple calls to reception (answered only after 4–5 attempts), the staff rudely replied, “Zyada mat bolo, AC on nahi hoga.” I was staying with my newborn, and we had to suffer through the entire night sweating without AC. The next morning, I requested curd for breakfast. Initially, they said it would be sent, but later they outright refused, claiming they didn’t have any. When I again asked for shower gel or soap, they denied it, saying they provide shampoo for body wash instead. Only after I confronted them did the owner intervene and provide shower gel — something that should have been available from the start. This kind of service and attitude is completely unacceptable, especially in the hospitality industry. Guests deserve basic courtesy, comfort, and essential amenities. ⸻ Would you like me to make it more formal and complaint-like (for tagging the hotel/management) or more casual and warning-like (to alert fellow travelers)?

property location average....food good... no towels was given.. sevices average.... room spacious...

It was a good stay and the hospitality of the staff was appreciated, the environment of the rooms and the hotel is good

It was an excellent stay for the night. very calm and peaceful atmosphere. Room was very spacious. The hospitality of the staff was excellent. Overall value for money if you want to stay at this hotel.

5

Property is little inside and not on the main road. Staff was good, but service was above average. Food has less variety and not that good.

Best Hotel Location with Excellent Service. They Provide us free Room Updration to Suite Room. Memorable

great hotel and luxury hotel staff nice 💯

I have booked premium deluxe room for one day . experience was very good. Rooms are so comfortable and big in size. food is also good . overall it was great experience in the victory hotel. I will definitely recommend.

Rooms are specious, wash room are neat & clean, property is very maintained. . . They also provide room decoration. .

Amazing hospitality.. The staff is very good and helpful. Good service. location is good. Not too far from popular spots..

Location, food service was excellent. Very courteous staff. Prompt service for everything. Cleanliness excellent.

The room is spacious with central heating. The service in the restaurant and food is too good. Overall my experience is good with the hotel victory.

The stay was pleasant and relaxing, with little to worry about. The staff was incredibly helpful, always just a phone call away, and they went above and beyond to assist.

Tv was not working in room, intercom was not working, during stay no staff come to clean room during two day stay

Nice property and staff is very cooperative. The hotel is located in a nice location, easy to reach and explore.

Over all experience was good would recommend to stay as proper hygiene is maintained and room are good and very clean.

It was good. Rooms are clean and nice and big. No heater ac in summers. Bathrooms are good. Geyser 24 *7 5. 5k is rate you can get better if you try like firdous or stay villa etc

Good clean good staff and very hood facility for all our family i would love to come back and stay here again spacious rooms

location is good, food is also good , new property so hotel is good for stay and Dal lake is 15 min by auto. Value for money