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Review Of Hotel Prashant The Mall0123401234

Mall Road, Shimla | 920 m drive to Shimla Old Bus Stand

    User Rating & Reviews

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    3.6
    Very Good

    355 Ratings, 287 Reviews

    excellent
    24%
    very good
    39%
    average
    20%
    poor
    10%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 4
    • 5
    • 5
    • 4
    • 4
    • 1
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    • 3
    • 2

    Rating Categories

    • Location4.3
    • Cleanliness3.7
    • Room3.8
    • Food3.8
    • Hospitality3.9
    • Value For Money3.9
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    Review Summary

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    The property is well-placed on Mall Road, making it convenient for exploring Shimla. Guests appreciate the friendly and helpful staff, who provide quick room service. However, there are concerns about cleanliness and hygiene, with some rooms described as needing better upkeep. The absence of a lift might be challenging for some, especially older guests. Overall, the scenic views and location are major highlights.

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    Positive first
    4.0

    Good Stay

    juin n.family

    hotel placed at perfect location,at shimla mall road,very near to the lift staff behaviour excellent,they carry our luggage without any hesitation.But little less hygienic, beautiful view of mall road and simla town

    Travel Month: Oct 2025

    Room: Family Room with View and Private Balcony

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    4.0

    Great Value Great Location 👍

    gagandeep s.family with 2 kids

    Great location, great staff, service, room was hygienic..overall we enjoyed the stay in hotel prashant

    Travel Month: Oct 2025

    Room: Family Room with View and Private Balcony

    1.0

    worst Hotel in mall road

    alok b.couple

    very pathetic..dirty room with torn bed sheets.. food was unimaginable..no sense of serving food .. they don't care about their customers.. really this Hotel deserve to be withdraw the licence from Hotel business..

    Travel Month: Oct 2025

    Room: Super Delux Room

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    3.0

    overall fine

    shubham s.solo

    Good hotel but my room was not that good, so much moisture in my room due to rain water. Good staff though.

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Super Delux Room

    2.0

    Poor Stay

    simmi k.group

    Property images vs actual property were like expectations vs reality. Space was less, and manager was rude and even their staff told us to nit to drag the discussion further as their manager is like this only

    Travel Month: Aug 2025

    Room: Super Delux Room

    4.0

    Hotel prashant in shimla was very good behaviour of staff was friendly and helpful

    gurdip s.family

    Hotel prashant is very good 👍 staffs was also good behaviour of staff was exilent and we really enjoy

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Premium View Room with Private Balcony

    2.0

    Shimla trip - not good experience

    family

    Experience was not that good. Stay at kalka was really good. Money was not worth it. If you can pass the message to Prashant hotel.

    Travel Month: Jun 2025

    Room: Premium View Room with Private Balcony

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    3.0

    Average Stay

    shobhit g.couple

    room no 11 is very good....but ...rode se room tk 63 stairs. toiletries ke nam pr 2 small shop.....kai bar kehne pr dental kit di.

    Travel Month: Jun 2025 (4-Night Stay)

    Room: Super Delux Room

    4.0

    pleasant stay

    pankaj.family with 2 kids

    we had a vet enjoyable stay at hotel. Location is excellent, on mall road and near to Ridge. The staff is courteous, well behaved. The only minor inconvenience was the absence of lift and might be challenging for old aged guests. I would definitely love to stay here again, hopefully on a lower floor next time :).

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Super Delux Room

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    5.0

    Quite a pleasant Stay indeed!

    saumya s.group

    This is going to be a short but informative review for everyone. First of all, thank you for hosting us, it was quite a pleasure to stay in a nice hotel with good hospitality. location- As promised the hotel on the Mall road, which is it's most plus point and the reason people book the place. Vehicles are not allowed in this area so the drivers will drop you off at the main road below. You can either take the stairs up Or you can via lift. It is my recommendation to go and use the lift, and once you are on the mall road you take a right and walk 150 meters, instead of taking the uphill steps shortcut we did. It is a 5-7 min walk from that way and it is quite steep so you will be out of breath. But lift and short walk is what you do! - It is located slightly away from the hustle and bustle of the lift/mall road area so that's great. - most of the rooms are on floors 2-5 etc. Expect to climb those steep stairs. That is all. We knew about it so it was okay! - We had super deluxe room which was modern, clean and quite nice. The room is small ish but for 1 night and for 2 people that is ample space. You can take bigger rooms with balcony if you like. Very comfortable. Washroom was also small, but clean with fresh towels provided. Hot water was available! All in all, our stay exceeded expectations and we were happy to be so close to the tourist spots, especially since after walking uphill to the mall road, ride, church etc we were exhausted and appreciated the nearby comfort. Special mention to restaurants, cafes and dhabas that are 1 min walk outside that just elevate the experience of having food in the mountains. Must stay, budget hotel! Definitely will stay again when we return to Shimla next!

    Travel Month: Jun 2025

    Room: Super Delux Room

    4.0

    Good Stay

    satarupa s.family

    We had a pleasant stay here! The rooms were comfortable and clean. Loved the aesthetics and lightings in the room. Kudos to the interior designer!

    Travel Month: Apr 2025

    Room: Family Room with View and Private Balcony

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    1.0

    hotel management is greedy for money and poor room service

    altmash z.family

    Hotel management is so rude and they are greedy for money only. I have arrived at 12.10 pm nd my room is not ready to check in. We re waiting around 2 hours for room nd around 2.20 pm they handover room to us.i asked manager to give room in first or second floor because my wife is pregnant but they denied nd give room in 4th floor nd room blanket is so dirty

    Travel Month: Apr 2025

    Room: Super Delux Room

    3.0

    Average Hotel

    umesh.family

    Location great, on mall road Rooms are ok No kettle provided Rooms are very cold too many steps to reach room

    Travel Month: Apr 2025

    Room: Super Delux Room

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    4.0

    Fantastic stay. Sites near to many 5 star rated hotels

    salman k.couple

    First of all, compare price rates Big differences of rates in multiple booking agency. Property is in prime location at mall road near to lift. Must stay. Rooms are newly renovated, can enjoy LUXURIOUS feelings. Food is costly, need to reconsider rates. Amenities and services are good.

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Super Delux Room

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    4.0

    Excellent

    vaibhavkumar s.group

    Nice and pleasant stay on the mall road and, room was so clean and good in condition but just needed heater in winter season

    Travel Month: Feb 2025

    Room: Premium View Room with Private Balcony

    Hotel Prashant The Mall has replied on Tue Mar 25 15:41:28 IST 2025

    Dear Guest, Thank you for sharing your kind feedback! We're delighted to know that you had a nice and pleasant stay with us and appreciated the cleanliness and condition of your room.

    4.0

    Hotel location perfect

    abhay k.couple

    Hotel was ok but there is no lift only this is low point. Room is small but ok ok. If you visit there you can try this hotel

    Travel Month: Jan 2025

    Room: Premium View Room with Private Balcony

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    Hotel Prashant The Mall has replied on Tue Mar 25 15:44:53 IST 2025

    Thank you for choosing our hotel, we understand that the absence of a lift may have been inconvenient, and we sincerely apologize for any challenges this may have caused. we hope to welcome you back.

    1.0

    Terrible Stay

    dibyendu d.

    In hotel prashant, the receptionist are stubborn and unprofessional, the hotel also charged high price for booking and they usually lower the prices drastically if you go through middle man. In morning staffs are not available. Location of the hotel is great food were okay

    Travel Month: Jan 2025

    Room: Super Delux Room

    Hotel Prashant The Mall has replied on Tue Mar 25 15:47:15 IST 2025

    Dear Guest,Please accept our sincere apologies for this as it does not reflect the level of service we strive to provide. We will address this concern with our team to ensure better service in future.

    4.0

    Good Stay

    somnath d.loyalty-icon

    (1)room - good. (2)service - not good. You need to call them for everything. (3)accessories - poor. Condition of bed linen is very bad. (4)location - excellent(5) building structure- not good. Too many staircases. (6) food - price is very high.

    Travel Month: Dec 2024

    Room: Super Delux Room

    3.0

    Average Stay

    ravi s.

    The hotel staff especially present in night is not cooperative and talk rudely

    Travel Month: Dec 2024

    Room: Super Delux Room

    5.0

    Excellent Stay

    eshika.group

    The view is amazing from the luxury room. The experience was amazing and the staff were also very helpful and generous. Loved it.

    Travel Month: Oct 2024

    Room: SUPERIOR ROOM (Valley Facing With Pvt. Balcony)

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    Hotel Prashant The Mall has replied on Tue Mar 25 16:00:24 IST 2025

    Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back for an even better experience in the future

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