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You are booking hotel for more than 30 days

Review Of Hotel Prashant The Mall0123401234

Mall Road, Shimla | 7 minutes walk to Christ Church Shimla

    User Rating & Reviews

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    3.6
    Very Good

    346 Ratings, 283 Reviews

    excellent
    24%
    very good
    39%
    average
    21%
    poor
    10%
    bad
    7%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 4
    • 4
    • 2
    • 3
    • 4
    • 5
    • 4
    • 4
    • 4

    Rating Categories

    • Location4.3
    • Cleanliness3.8
    • Room3.8
    • Food3.8
    • Hospitality3.9
    • Value For Money3.9
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    Reviews Summary

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    The property is ideally located right on Mall Road, just a stone's throw from major attractions and the tourism lift, making it super convenient for guests. Many reviews highlight the beautiful views from the balcony, especially from the deluxe rooms. However, frequent mentions of poor cleanliness and unresponsive service raise concerns. Guests appreciate the friendly staff, but note that room sizes can be small and the absence of a lift is a drawback, especially for elderly visitors. Overall, it offers decent budget accommodation with great locational advantages.

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    Positive first
    2.0

    Poor Stay

    simmi k.group

    Property images vs actual property were like expectations vs reality. Space was less, and manager was rude and even their staff told us to nit to drag the discussion further as their manager is like this only

    Travel Month: Aug 2025

    Room: Super Delux Room

    4.0

    Hotel prashant in shimla was very good behaviour of staff was friendly and helpful

    gurdip s.family

    Hotel prashant is very good 👍 staffs was also good behaviour of staff was exilent and we really enjoy

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Premium View Room with Private Balcony

    2.0

    Shimla trip - not good experience

    family

    Experience was not that good. Stay at kalka was really good. Money was not worth it. If you can pass the message to Prashant hotel.

    Travel Month: Jun 2025

    Room: Premium View Room with Private Balcony

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    3.0

    Average Stay

    shobhit g.couple

    room no 11 is very good....but ...rode se room tk 63 stairs. toiletries ke nam pr 2 small shop.....kai bar kehne pr dental kit di.

    Travel Month: Jun 2025 (4-Night Stay)

    Room: Super Delux Room

    4.0

    pleasant stay

    pankaj.family with 2 kids

    we had a vet enjoyable stay at hotel. Location is excellent, on mall road and near to Ridge. The staff is courteous, well behaved. The only minor inconvenience was the absence of lift and might be challenging for old aged guests. I would definitely love to stay here again, hopefully on a lower floor next time :).

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Super Delux Room

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    5.0

    Quite a pleasant Stay indeed!

    saumya s.group

    This is going to be a short but informative review for everyone. First of all, thank you for hosting us, it was quite a pleasure to stay in a nice hotel with good hospitality. location- As promised the hotel on the Mall road, which is it's most plus point and the reason people book the place. Vehicles are not allowed in this area so the drivers will drop you off at the main road below. You can either take the stairs up Or you can via lift. It is my recommendation to go and use the lift, and once you are on the mall road you take a right and walk 150 meters, instead of taking the uphill steps shortcut we did. It is a 5-7 min walk from that way and it is quite steep so you will be out of breath. But lift and short walk is what you do! - It is located slightly away from the hustle and bustle of the lift/mall road area so that's great. - most of the rooms are on floors 2-5 etc. Expect to climb those steep stairs. That is all. We knew about it so it was okay! - We had super deluxe room which was modern, clean and quite nice. The room is small ish but for 1 night and for 2 people that is ample space. You can take bigger rooms with balcony if you like. Very comfortable. Washroom was also small, but clean with fresh towels provided. Hot water was available! All in all, our stay exceeded expectations and we were happy to be so close to the tourist spots, especially since after walking uphill to the mall road, ride, church etc we were exhausted and appreciated the nearby comfort. Special mention to restaurants, cafes and dhabas that are 1 min walk outside that just elevate the experience of having food in the mountains. Must stay, budget hotel! Definitely will stay again when we return to Shimla next!

    Travel Month: Jun 2025

    Room: Super Delux Room

    4.0

    Good Stay

    satarupa s.family

    We had a pleasant stay here! The rooms were comfortable and clean. Loved the aesthetics and lightings in the room. Kudos to the interior designer!

    Travel Month: Apr 2025

    Room: Family Room with View and Private Balcony

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    1.0

    hotel management is greedy for money and poor room service

    altmash z.family

    Hotel management is so rude and they are greedy for money only. I have arrived at 12.10 pm nd my room is not ready to check in. We re waiting around 2 hours for room nd around 2.20 pm they handover room to us.i asked manager to give room in first or second floor because my wife is pregnant but they denied nd give room in 4th floor nd room blanket is so dirty

    Travel Month: Apr 2025

    Room: Super Delux Room

    3.0

    Average Hotel

    umesh.family

    Location great, on mall road Rooms are ok No kettle provided Rooms are very cold too many steps to reach room

    Travel Month: Apr 2025

    Room: Super Delux Room

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    4.0

    Fantastic stay. Sites near to many 5 star rated hotels

    salman k.couple

    First of all, compare price rates Big differences of rates in multiple booking agency. Property is in prime location at mall road near to lift. Must stay. Rooms are newly renovated, can enjoy LUXURIOUS feelings. Food is costly, need to reconsider rates. Amenities and services are good.

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Super Delux Room

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    4.0

    Excellent

    vaibhavkumar s.group

    Nice and pleasant stay on the mall road and, room was so clean and good in condition but just needed heater in winter season

    Travel Month: Feb 2025

    Room: Premium View Room with Private Balcony

    Hotel Prashant The Mall has replied on Tue Mar 25 15:41:28 IST 2025

    Dear Guest, Thank you for sharing your kind feedback! We're delighted to know that you had a nice and pleasant stay with us and appreciated the cleanliness and condition of your room.

    4.0

    Hotel location perfect

    abhay k.couple

    Hotel was ok but there is no lift only this is low point. Room is small but ok ok. If you visit there you can try this hotel

    Travel Month: Jan 2025

    Room: Premium View Room with Private Balcony

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    Hotel Prashant The Mall has replied on Tue Mar 25 15:44:53 IST 2025

    Thank you for choosing our hotel, we understand that the absence of a lift may have been inconvenient, and we sincerely apologize for any challenges this may have caused. we hope to welcome you back.

    1.0

    Terrible Stay

    dibyendu d.

    In hotel prashant, the receptionist are stubborn and unprofessional, the hotel also charged high price for booking and they usually lower the prices drastically if you go through middle man. In morning staffs are not available. Location of the hotel is great food were okay

    Travel Month: Jan 2025

    Room: Super Delux Room

    Hotel Prashant The Mall has replied on Tue Mar 25 15:47:15 IST 2025

    Dear Guest,Please accept our sincere apologies for this as it does not reflect the level of service we strive to provide. We will address this concern with our team to ensure better service in future.

    4.0

    Good Stay

    somnath d.loyalty-icon

    (1)room - good. (2)service - not good. You need to call them for everything. (3)accessories - poor. Condition of bed linen is very bad. (4)location - excellent(5) building structure- not good. Too many staircases. (6) food - price is very high.

    Travel Month: Dec 2024

    Room: Super Delux Room

    3.0

    Average Stay

    ravi s.

    The hotel staff especially present in night is not cooperative and talk rudely

    Travel Month: Dec 2024

    Room: Super Delux Room

    5.0

    Excellent Stay

    eshika.group

    The view is amazing from the luxury room. The experience was amazing and the staff were also very helpful and generous. Loved it.

    Travel Month: Oct 2024

    Room: SUPERIOR ROOM (Valley Facing With Pvt. Balcony)

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    Hotel Prashant The Mall has replied on Tue Mar 25 16:00:24 IST 2025

    Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your comments and hope to have the opportunity to welcome you back for an even better experience in the future

    2.0

    very bad

    rohit k.family

    Very bad experience. not at all good. the property is very old and has no maintenance. not even giving soap. dirty towels

    Travel Month: Jun 2024 (3-Night Stay)

    Room: SUPERIOR ROOM (Valley Facing With Pvt. Balcony)

    Hotel Prashant The Mall has replied on Thu Jul 04 19:12:21 IST 2024

    We are sorry for the inconvenience provided will not be repeated next time we hope to serve u soon !

    2.0

    Poor Stay

    jayti b.loyalty-iconfamily

    Below average 1. Very dirty rooms 2. The bathroom is terrible with insects. 3. The dirtiest rug on the floor i hv ever seen 4. Food was not up to the mark. 5. They dont accept up i payments at this era when its all in all. 6. They asked us for 100bucks to carry our luggage from the room to the lobby. Terrible stay. Dont book.

    Travel Month: May 2024

    Room: SUPERIOR ROOM (Valley Facing With Pvt. Balcony)

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    Hotel Prashant The Mall has replied on Thu Jul 04 19:15:00 IST 2024

    We are sorry for the inconvenience provided to u sir and it’s a 3/4 star category hotel we provide potters and we have not mentioned any facilities for ur luggage but still we give service inside our hotel

    5.0

    Excellent

    rahul d.family

    Property is very nice, close to tourism lift on mall road. Private balcony room is worthy with great view. They have their own kitchen.

    Travel Month: Apr 2024

    Room: SUPERIOR ROOM (Valley Facing With Pvt. Balcony)

    • user photos

    Hotel Prashant The Mall has replied on Tue Apr 30 13:35:08 IST 2024

    Dear valuable guest, thank you so much for your feedback on your recent stay with our property. Its really a pleasure to have your feedback and thanks for appreciating our services. We look forward to welcome you again in our property in your future visit. thanks and regards

    1.0

    Worst experience

    gaurav s.family

    no lift, no restaurant, no clean room, no shower, no warm water, no room service, pet dog was also at the hotel wandering unattended. Worst experience. Will never recommend to anyone

    Travel Month: Apr 2024

    Room: DELUXE ROOM (Side Facing Without Balcony)

    Hotel Prashant The Mall has replied on Mon Apr 22 19:36:19 IST 2024

    Sir/mam This is regarding ur above review we have nowhere mentioned that our hotel has lift and restaurant rooms r very clean which on ur request got cleaned twice on ur asking showers r there which u used geysers r there in every room to insure 24x7 hot and cold water if there was any problem u should have told which u never told room service is there which u enjoyed the dog u saw in the common area is well trained and is there to scare monkeys we gave u early checkin which u never mentioned while booking on ur request we gave u bigger room with no extra cost

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