Kasauli Hills Resorts

Kasauli Hills Resorts has replied on Tue Oct 14 16:33:02 IST 2025

Dear Guest, Thank you for sharing your valuable feedback. We sincerely apologize for the inconvenience caused due to the ongoing maintenance work at the resort. We completely understand that this was not the experience you were expecting, and we truly regret that it affected your peaceful stay. We are currently upgrading some areas of the property to enhance guest comfort and experience, and we are taking all possible measures to minimize any disturbance. Your feedback is extremely helpful, and we’ll ensure better communication in future so that our guests are well informed in advance. We hope you will give us another opportunity to serve you with the true Kasauli Hills Resort experience once the enhancements are complete. Warm regards, Team Kasauli Hills Resort

Kasauli Hills Resorts

Dear Guest , Thank you so much for your wonderful feedback! 🌿 We’re delighted to know you enjoyed your stay and loved the food quality. Your kind words mean a lot to our team. We truly appreciate your recommendation and look forward to welcoming you back soon for another memorable experience at Kasauli Hills Resort. Warm regards, Team Kasauli Hills Resort

Kasauli Hills Resorts has replied on Tue Sep 16 15:52:24 IST 2025

Dear Guest, Thank you for being a loyal guest and for sharing your kind words about Kasauli Hills Resort. We’re delighted to hear that you’ve enjoyed your past stays and appreciate the charm of our property. We also truly value your feedback regarding the rooms and furniture. Your suggestions help us identify areas for improvement, and we’ll certainly take them into consideration as we plan future upgrades to ensure every stay is even more comfortable and enjoyable. We look forward to welcoming you back soon and providing an even better experience!

Kasauli Hills Resorts

Thank you for sharing your feedback. We’re delighted to know you enjoyed the peaceful surroundings, our food, and especially the pizza. We sincerely regret the inconvenience caused regarding the late checkout and the repeated reminders — we understand how important comfort is, especially when traveling with a child. We’ll work on making our checkout process smoother and more considerate in the future. Your point about bathrobes is also well noted, and we’ll ensure this is addressed. We truly appreciate your kind words about the overall experience and hope to welcome you again for an even better stay.

Kasauli Hills Resorts has replied on Mon Aug 18 17:14:27 IST 2025

Thank you for your kind words! We’re delighted to know you enjoyed the cleanliness, food, and service. It’s wonderful to hear that you’d recommend us for families as well. We look forward to welcoming you and your kids again soon.

Kasauli Hills Resorts has replied on Sun Aug 10 13:16:02 IST 2025

Dear Guest, Thank you for your lovely feedback. We’re so glad you enjoyed your stay and loved the beauty and views of our property. We look forward to welcoming you again for another wonderful experience. Warm regards, Kasauli Hills Resort Team

Kasauli Hills Resorts has replied on Sun Aug 10 13:15:29 IST 2025

Dear Guest, Thank you for your wonderful feedback. We’re delighted to know you enjoyed the peaceful location, scenic surroundings, and the comfort of our rooms. It’s great to hear you liked the breakfast buffet and found the golf cart ride to be a fun and unique experience. We truly appreciate your kind words and look forward to welcoming you back for another relaxing stay amidst the hills. Warm regards, Kasauli Hills Resort Team

Kasauli Hills Resorts has replied on Sun Aug 10 13:14:38 IST 2025

Dear Guest, Thank you for your kind words about our beautiful views, comfortable rooms, and warm hospitality. We’re delighted you enjoyed a relaxing getaway with us. We’ve also noted your feedback regarding food pricing and variety, and will review it to ensure we provide the best value and experience for our guests. We truly appreciate your input and hope to welcome you back again soon. Warm regards, Kasauli Hills Resort Team

Kasauli Hills Resorts has replied on Thu Jul 24 17:18:24 IST 2025

Dear Guest, Thank you so much for your kind words! We’re truly delighted to hear that you enjoyed the stunning views and peaceful atmosphere at Kasauli Hills Resort. It’s always our aim to blend natural beauty with comfort, and we’re glad you appreciated the rustic charm and modern touches. We hope to welcome you back soon for another magical experience in the mountains! Warm regards, Team Kasauli Hills Resort

Kasauli Hills Resorts

Dear Guest, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the food, the variety of cuisines, and especially appreciated the efforts of our chefs – we'll be sure to pass along your kind words to them. However, we're truly sorry to hear that your experience with our reception and overall hygiene did not meet expectations. Your feedback is valuable, and we’re already working on enhancing staff training and service standards to ensure a more consistent and welcoming experience for all our guests. We hope you'll consider giving us another chance to serve you better in the future. Warm regards, Team Kasauli Hills Resort

Kasauli Hills Resorts has replied on Sun Jul 13 16:28:05 IST 2025

Thank you so much for your amazing feedback! We're thrilled you enjoyed the natural surroundings, our hospitality, food, and especially the brewery and kombucha. It's great to know you found the experience flawless. We truly appreciate your recommendation and look forward to welcoming you back soon!

Kasauli Hills Resorts has replied on Sun Jul 13 16:26:03 IST 2025

Thank you for sharing your feedback. We're glad you enjoyed the property and food! We’ve noted your comments about the room and will work on enhancing the in-room experience to make it more memorable. We hope to have the opportunity to welcome you again with an improved stay.

Kasauli Hills Resorts has replied on Sun Jul 13 16:24:46 IST 2025

Thank you for your kind words and valuable feedback! We're glad you enjoyed the location and found our staff and management friendly. We've noted your suggestion regarding the breakfast spread and will certainly work on improving it. We look forward to welcoming you again soon!

Kasauli Hills Resorts has replied on Sat Jul 05 11:43:18 IST 2025

Dear Guest, Thank you for sharing your valuable feedback. We’re glad to hear that you appreciated the ambiance and overall beauty of the property. However, we’re truly sorry to learn that the room cleanliness and size did not meet your expectations. Your comments regarding the food quality and limited room options on the MMT app have also been duly noted. We’re constantly working to improve the guest experience and your input will certainly help us do better. We hope to have the opportunity to welcome you back and provide a much-improved stay.

Kasauli Hills Resorts has replied on Thu Jul 03 17:10:18 IST 2025

Dear Guest, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the food and room quality did not meet your expectations. Your comments have been shared with our team to help us improve further. Regarding your mention of a delay during check-in, we have rechecked with our Front Office records and found that the check-in process was completed smoothly without any undue delay. However, if there was any inconvenience caused, we sincerely regret it. We value your input and hope to have the opportunity to welcome you again for a better and more enjoyable experience.

Kasauli Hills Resorts has replied on Sat Jun 14 13:25:18 IST 2025

Dear Guest Thank you for taking the time to share your valuable feedback. We’re delighted to hear that you enjoyed the property, appreciated the natural beauty, and found the location and food to your liking. We sincerely apologize for the experience you had regarding our service focus. Please be assured that our in-house guests are our top priority, and your feedback has been taken very seriously. We will immediately review this with our team to ensure all our guests receive the attention and hospitality they deserve. We hope to have the opportunity to welcome you again and offer you a truly relaxing and complete resort experience.

Kasauli Hills Resorts

Dear Guest, Thank you for sharing your feedback. We're glad to know you appreciated the premises. We sincerely regret that certain aspects of your experience did not meet expectations. Your concerns about cleanliness and food pricing have been noted and shared with the respective teams for immediate review. Regarding our refund policy, we understand emergencies can happen, and while our current policy does not allow refunds for early check-outs, we are reviewing such cases more carefully to improve guest satisfaction. We truly value your input and hope to have the opportunity to serve you better in the future. Warm regards, Kasauli Hills Resort

Kasauli Hills Resorts

Thank you so much for your kind words! We're thrilled to hear that you and your family had a great time enjoying the games, food, and the scenic surroundings. It's always our goal to create memorable experiences for guests of all ages. Your appreciation means a lot to our team—we look forward to welcoming you back soon!

Kasauli Hills Resorts has replied on Mon May 05 17:55:36 IST 2025

Thank you so much for your lovely feedback! We're delighted to know that you and your little one had a comfortable and enjoyable stay with us. It’s wonderful to hear that you found the property child-friendly, the amenities superb, and the environment peaceful. We're especially glad you appreciated the quick check-in and our breakfast offerings. Your kind words mean a lot to our team, and we’ll certainly take note of your suggestion regarding food variety. We look forward to welcoming you back soon and truly appreciate your recommendation!