Baikunth Resorts Kasauli by Leisure Hotels

Baikunth Resorts Kasauli by Leisure Hotels

Dear sai Chandravadhan, We are thrilled to receive your positive feedback. Our team takes pride in their customer service skills and it is encouraging to hear that it enhanced your experience. We're so happy you found our cottage comfortable. We strive to provide an environment that feels just like home. We're incredibly pleased that you loved our food. We try to deliver high quality, delicious meals that make your stay just that much more enjoyable. Your words inspire us to continually uphold such standards of service and quality. Do visit us again. Thanks, General Manager Ravi Gurung

Baikunth Resorts Kasauli by Leisure Hotels has replied on Sat Nov 01 00:26:35 IST 2025

Dear Uday Sethi, We're delighted to hear about your wonderful stay with us! It's fantastic that you enjoyed the panoramic mountain views from your room. Indeed, our staff put in a lot of effort to provide all our guests with a memorable experience and reading your kind feedback about our hospitality truly made our day. We are also pleased that you had a good time in your room, and that it added value to your overall stay. We would love to have you back, offering the same great service and hopefully, an even better experience. If you have any suggestions on how we could enhance your future stays, we'd be thrilled to hear them. We appreciate your feedback, and it would be our honor to serve you again. Thanks, General Manager Ravi Gurung

Baikunth Resorts Kasauli by Leisure Hotels

Dear Hushan Aulakh, We appreciate your positive feedback regarding our location and services. It’s wonderful to know that our staff ensured a pleasant experience by accommodating your request for a late checkout. Ensuring cooperative assistance is our top priority to make our guests feel comfortable and valued. Your acknowledgment of our staff's politeness reinforces our belief in customer centricity. You are always welcome for any requests or preferences in future. We look forward to the opportunity of hosting you again! Thanks, General Manager Ravi Gurung

Baikunth Resorts Kasauli by Leisure Hotels has replied on Thu Aug 28 17:29:20 IST 2025

Dear SAHIL KANSAL, We appreciate you taking the time to share your experience with us. It's wonderful to hear that you enjoyed your stay at our property. Your feedback about our restaurant and food offerings is taken very seriously and we will use it to evaluate and improve our current services. The suggestion of live singing during the weekend sounds excellent and we'll certainly consider this in reviewing our activity calendar. We understand the importance of creating a vibrant and engaging atmosphere for guests during their stay and will look into ways to better achieve this on the weekends. We're always trying to improve, and your feedback is integral to our progress. We look forward to serving you better in the future and hope for another chance to make your dining experience just as good as your stay. We truly value your patronage and hope that you will give us an opportunity to exceed your expectations during your next stay. Thanks, General Manager Ravi Gurung

Baikunth Resorts Kasauli by Leisure Hotels has replied on Wed May 28 17:20:51 IST 2025

Dear Lokesh Mittal, We're really glad to know that you had a wonderful stay with us at Baikunth Resorts, Kasauli. It's delightful to hear your positive comments about our polite staff team and the food. Since our team's goal is always to provide the best service for each guest, we're pleased to find that we were successful in our mission. Your referral means a lot to us and we appreciate your confidence towards our resort. We look forward to hosting you again and giving you another memorable experience. Remember, Baikunth Resorts Kasauli is your home away from home! Thanks, General Manager Ravi Gurung

Baikunth Resorts Kasauli by Leisure Hotels has replied on Wed May 21 12:34:11 IST 2025

Dear Narinder Jaisinghani, We regret to hear your stay at our property did not meet your expectations. We take all feedback seriously and your comments regarding the condition of our furniture and perceived value for money are duly noted. We continually strive to improve and maintain our property, and your observations will prompt us to pay more attention to these areas. We are in the process of renovating certain parts of our establishment, and we hope the outcomes will offer an enhanced experience for our guests. It's disappointing to hear you won't be recommending us, but we hope to have another opportunity to impress you with an improved and satisfying stay in the future. We strongly believe in the importance of delivering a quality experience that matches our guest's expectations. We assure you that actions are being taken to avoid such situations in future. We hope to regain your trust and serve you better. Thanks, General Manager Ravi Gurung

Baikunth Resorts Kasauli by Leisure Hotels has replied on Fri May 09 17:10:59 IST 2025

Dear Ateen Paliwal, We appreciate your feedback and want to express our sinceritiy in addressing each of your concerns. It's clear some aspects of your stay didn't meet expectations which we'll immediately strive to improve. Your comment on the dated condition of our property has been noted and reformation plans are being considered. We continuously aim to maintain a balance between comfort and keeping the classic charm of our property that many guests enjoy. We also understand your disappointment with the food. Improving our menu with more delicious and varied options while retaining consistent quality is our foremost priority. As for the Wi-Fi and TV, we believe in providing the best in-room entertainment and connectivity options possible. These issues will be reviewed to guarantee a stable and high-speed internet connection alongside up-to-date TV facilities. On a positive note, we are glad you enjoyed our strategic location and the spaciousness of our property. Rest assured, we'll continue to enhance our services and facilities to ensure a memorable stay for our guests moving forward. Thanks, General Manager Ravi Gurung

Baikunth Resorts Kasauli by Leisure Hotels has replied on Fri May 09 17:11:11 IST 2025

Dear Swarleen Kaur, We're truly delighted to read your review! It's great to know that you found our location and superior room to your satisfaction. We're glad your mother enjoyed the tranquility and natural beauty around our premises. Our staff indeed takes pride in providing thoughtful service. Your feedback about food is duly noted. We agree, a wider selection of healthy options could enrich our culinary offerings. Great suggestion - we will take it up with our kitchen team for necessary consideration and implementation. Looking forward to welcoming you and your family back soon. Thanks, General Manager Ravi Gurung

Baikunth Resorts Kasauli by Leisure Hotels has replied on Wed May 28 17:21:01 IST 2025

Dear Rakhi Antil, We're absolutely thrilled to hear that you had such a wonderful experience at our establishment! Your uplifting feedback regarding our dedicated staff and the lovely ambiance is highly valuable to us, it's these things that we constantly strive to maintain and improve. We're excited to know that you're recommending us to others seeking a quality stay in Kasauli. We always aim to leave profound impressions in our guests' hearts and it's deeply heartening to know we've achieved this during your visit. We look forward to welcoming you back and consistently providing you with top-notch service. Safe travels. Thanks, General Manager Ravi Gurung

Baikunth Resorts Kasauli by Leisure Hotels has replied on Wed May 07 22:22:18 IST 2025

Dear Sakya Singha Chaudhuri, We are grateful for your candid feedback on your recent stay at our hotel. We're pleased to hear you appreciated the location and layout of the property. However, your concerns regarding maintenance, staff training, food quality and the checkout process are equally important to us. No guest should ever be pressured during checkout, particularly those who book one of our highest category rooms. We acknowledge the disappointment this experience has caused you. We want to assure you that immediate steps will be taken to address each of these areas. Training sessions for our staff will be intensified, regular audits to ensure appropriate hotel maintenance will be carried out, and our culinary team will particularly take note of your comments regarding food quality and preparation. We understand that our charges should correspond with the quality of experience offered to our guests, and we extend our sincere commitment to re-evaluating our price-to-service ratio to better suit our valued guests' expectations. Your insight helps us grow and enhance our services further, and we deeply appreciate your valuable input. Thanks, General Manager Ravi Gurung