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Review Of Hermitage Resort @ Mall Road0123401234

Mall Road, Darjeeling | 8 minutes walk to Darjeeling Mall Road

    User Rating & Reviews

    • everyone
    • women
    • group
    • couple
    • solo
    • business
    • family
    4.2
    Very Good

    403 Ratings, 227 Reviews

    excellent
    51%
    very good
    30%
    average
    13%
    poor
    3%
    bad
    3%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 4
    • 4
    • 3
    • 4
    • 5
    • 3
    • 3
    • 5

    Rating Categories

    • Location4.4
    • Cleanliness4.3
    • Food3.5
    • Value For Money3.8
    • Facilities3.9
    • Child Friendliness4.0
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    Reviews Summary

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    This property boasts a fantastic location, just a stone's throw from the Mall Road and offering stunning views of the majestic Kanchenjunga from every room. Guests rave about the friendly and helpful staff who provide attentive service. Clean and spacious rooms, coupled with a cozy ambiance, enhance the experience. Though the food can be pricey and may not always meet expectations, the overall hospitality and scenic beauty make this spot a memorable choice for travelers.

    Sort by:

    Positive first
    4.0

    Good Stay

    saptarshi p.family with 1 kid

    Good stay.good food.The only drawback from my previous stay in the same hotel is the non availability of rooftop breakfast.we used to enjoy that a lot

    Travel Month: Sep 2025

    Room: Victoria Canvas (Lobby Level or -1 Floor Level Down)

    4.0

    Good Stay

    koushik g.couple

    The hotel location was right at the view point.Our room was victoria glossy -2 with Mount Kanchanjaunga view.The room was spacious, big, clean & clear.The service was good.The staffs were very helpful.

    Travel Month: Sep 2025

    Room: Victoria Glossy (-2 Floor Level Down)

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    3.0

    Loca

    dip k.family with 3 kids

    Location is good and rooms were good and spacious though bathrooms were small and not up to the mark. Their restaurant service was pathetic. We tried to order snacks,tea/coffee, sandwich but nothing was available.

    Travel Month: Aug 2025

    Room: Victoria Daisy (-3 Floor Level Down)|Victoria Glossy (-2 Floor Level Down)

    5.0

    Excellent Stay

    barnali b.couple

    we (me nd my fiancee) didn’t expect to get any view of kanchanjanga that too in the month of july..this is our 3rd visit together in Darjeeling nd the wait is over...we got the proper kanchanjanga view from our room nd resort roof top😍highly recommend

    Travel Month: Jul 2025

    Room: Victoria Daisy (-3 Floor Level Down)

    5.0

    Excellent Stay

    snehha.

    Best location. Very good staff behavior. Best view...

    Travel Month: Jul 2025

    Room: Victoria Glossy (-2 Floor Level Down)

    5.0

    One of the best locations in Darjeeling

    debayan p.family

    One of the best locations in Darjeeling! I woke up Kangchenjunga looking back at me from the horizon. Diving. Ecstatic. Grand.

    Travel Month: Jul 2025

    Room: Victoria Canvas (Lobby Level or -1 Floor Level Down)

    2.0

    Poor Stay

    anirban m.family with 1 kid

    Breakfast quality is very bad and items are limited. Food cost is very expensive and not upto the mark. Hotel has no lift and all rooms are downstairs. Not at all a good option for aged people. Avoiding this property would be the best choice.

    Travel Month: Jul 2025

    Room: Victoria Daisy (-3 Floor Level Down)

    5.0

    Excellent Stay

    debajit j.couple

    The view from the room Victoria Canvas is excellent. The location is near Rajbhavan, 10 mins walk from the mall

    Travel Month: Jun 2025

    Room: Victoria Canvas (Lobby Level or -1 Floor Level Down)

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    5.0

    Excellent Stay

    shreyasi b.couple

    The homestay is located at the backside of Mall. About 500 meters from the Chowrasta. We had the full view of the mountains from the Victoria glossy rooms. The rooms are spacious, tidy, well decorated and maintained. Services were topnotch. They provide food with prior order. We had an awesome stay there. Would definitely recommend to all. The homestay is located at the backside of Mall. About 500 meters from the Chowrasta. We had the full view of the mountains from the Victoria glossy rooms. The rooms are spacious, tidy, well decorated and maintained. Services were topnotch. They provide food with prior order. We had an awesome stay there. Would definitely recommend to all.

    Travel Month: Jun 2025

    Room: Victoria Glossy (-2 Floor Level Down)

    3.0

    Average Stay

    biswajit c.family

    Apart from the view nothing stands out in this hotel. Bathrooms are bad, food worst, service slow. If your luck is there only the view is amazing. Rest average

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Victoria Glossy (-2 Floor Level Down)

    4.0

    Good Stay

    bhavinkumar s.couple

    Location wise excellent property... from room, their rooftop cafe had a breathtaking view of Kanchanganga 😍... No need to go anywhere else. Property is walking distance from mall road but free from noise & location hussle. Good place to relax & enjoy the darjeeling climate 🙂

    Travel Month: Jun 2025

    Room: Victoria Glossy (-2 Floor Level Down)

    5.0

    Excellent Stay

    shiladitya r.family with 1 kid

    nice place and views.. few minutes from mall road. Good service and staff and mostly spacious rooms.

    Travel Month: Jun 2025

    Room: Victoria Canvas (Lobby Level or -1 Floor Level Down)

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    4.0

    admiringly critical

    abhisek b.family with 2 kids

    location food amenities excellent. hygiene taken care of. staff behaviour excellent. wifi in -4th floor inactive. needs immediate attention. allotment of room not matching with invoice. this needs betterment. provision of umbrella is an additional necessity in moments of sudden rainfall.

    Travel Month: May 2025

    Room: Victoria Daisy (-3 Floor Level Down)

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    4.0

    May trip in darjeeling

    kawaljeet s.family with 2 kids

    the hotel is good location is also good but the property is a bit old complimentary breakfast was good but the ordered food was not so good you always have to ask for complimentary mineral water there is no lift you have to go to the basement if your room is Victoria daisy that is 3 floors down you can get the kanchenjunga view if the weather is clear and no clouds we had to ask for hair dryer which was already mentioned the blankets provided were very thin as the weather was very chilly in the night

    Travel Month: May 2025 (4-Night Stay)

    Room: Victoria Daisy (-3 Floor Level Down)

    5.0

    Excellent Stay

    rohit r.

    Well first of all the location is excellent just beside rajbhavan . The view from the room is breathtaking . Mall Road market is at walking distance as well . Food is top notch with food served hot after taking order . Service is excellent as well with one of the the best staff and managers

    Travel Month: Apr 2025 (4-Night Stay)

    Room: Victoria Canvas (Lobby Level or -1 Floor Level Down)

    3.0

    Average .

    pritam r.couple

    Hotel in a good location. The price of food is very high but the quality and quantity is not good, where it is mentioned in Rules, not to bring any food from outside. Mobile network is very bad. Wifi doesn't work at all.

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Victoria Canvas (Lobby Level or -1 Floor Level Down)

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    5.0

    Excellent Stay

    abhijit b.

    The location is superb, being in close proximity to Raj Bhavan. The breathtaking view from the room added to the overall experience, and the attentive staff further enhanced our stay. Their helpfulness and professionalism were truly commendable, making us feel well cared for throughout our time there. It's rare to find such a perfect combination of great location, stunning views, and exceptional service all in one place. It was a memorable stay thanks to the wonderful staff and the amazing surroundings that made our visit truly unforgettable.

    Travel Month: Mar 2025 (3-Night Stay)

    Room: Victoria Canvas (Lobby Level or -1 Floor Level Down)

    4.0

    Wonderfull Stay

    souvik g.couple

    Location, View, services are very good. Rooms, Toilets, beds are clean. Room services are fast.Mall road approx 5 -7 mins.

    Travel Month: Feb 2025 (3-Night Stay)

    Room: Victoria Glossy (-2 Floor Level Down)

    4.0

    Great Stay

    ananjan c.couple

    It was a great stay at the Hermitage!! Really feel lucky to view the Clear Sky and Kanchenjunga view from their room! Booking room Canvas rooms are really good!

    Travel Month: Feb 2025

    Room: Victoria Glossy (-2 Floor Level Down)

    4.0

    Good Stay

    khalid z.couple

    the property was in a very nice location..staff were friendly..and the food was very good.. overall very 👍 good

    Travel Month: Feb 2025 (5-Night Stay)

    Room: Victoria Daisy (-3 Floor Level Down)

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