The property has mixed reviews from guests. While the location is decent and there's a good view of Kanchenjungha nearby, many have pointed out the cleanliness issue with rooms and toilets being unsatisfactory. Guests faced issues with broken amenities like geysers and lifts, and poor food service. Although some staff members are courteous, there are complaints about unprofessional management. Despite some positives like a good breakfast and pet-friendly attitude, several guests left feeling disappointed.