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Chowrasta Road, Darjeeling | 9 minutes walk to Darjeeling Mall Road
689 Ratings, 381 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property has garnered praise for its warm and attentive staff, offering excellent service throughout guests' stays. The rooms are noted for being clean, spacious, and well-maintained, with many providing stunning views of Kanchenjunga. Guests enjoyed the delicious food served at the in-house restaurant and appreciated the prompt room service. It's conveniently located near shopping areas and Mall Road, making it a perfect spot for visitors wanting to explore Darjeeling. A small downside mentioned was the accessibility due to its location in a narrow lane, but staff assistance is readily available for luggage.
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refund required- horrible experience
we had a very bad experience with this hotel. I stayed in this hotel with my family including my 1.7 years old daughter. Their room key was not working. My baby’s food was locked in one of the room. And it was close to 9:30 to 10 pm.entire hotel was empty no reception no gaurd not a single employee. Their emergency mobile phone was lying on reception. We were so panic.after 1 and half hour the gaurd came that too we found him out of the mall. We asked him to call his manager. Then manager came and i have told him about the incident. He said entire hotel staff is on leave.We have asked him to complain about this hotel as how come entire hotel staff is on leave. If anything happens who is there to take care of. We have also asked for refund for our stay. To this said they can refund N we have sent this on email. Hotel has replied that they will look into this. Now is not responding to my phone call and not responding to emails
Room: Premium Room
Average Stay
had visited the same hotel a year back ,got better rooms back then as compared to prvs ones .Received a room with nonfunctional door sensors not fixed even after complaining.over all not happy this time..
Room: Premium Room with City View
Excellent Stay
Very nice and comfortable stay. wonderful view from hotel room. stayed room number 105. The buffet breakfast was very good. The room service was very attentive and very punctual. The reception staff was also very polite. hotel location 5* room quality 5* bathroom cleanness 5* food 4* Hospitality 4
Room: Premium Room with City View
Sumitel Hotel 500 meters from Mall Road has replied on Mon Aug 25 12:00:15 IST 2025
We're delighted to hear that you enjoyed your stay at room number 105 and that you found the view wonderful. It's fantastic to know that you had a very good experience with the buffet breakfast, attentive room service, and polite reception staff. We aim to provide exceptional service, and your feedback is greatly appreciated. We hope to welcome you back for another wonderful stay in the future! Best Regards, Hotel Resident Manager Sumitel Darjeeling
Good Stay
My stay was good. The location and food were good, and the staff was really nice, but the room did not have a good view.
Room: Premium Room with City View
Sumitel Hotel 500 meters from Mall Road has replied on Mon Aug 18 12:30:24 IST 2025
Thank you for sharing your feedback with us! We're glad to hear that you enjoyed our hotel's location, food, and the hospitality of our staff. We'll certainly take your comments about the room view into consideration as we strive to enhance our guests' experiences. We appreciate your support and hope to welcome you back in the future. Best Regards, Hotel Resident Manager Sumitel Darjeeling
Excellent Stay
have a nice experience and too good hospitality, location and also hygiene with good food and restaurant with beautiful vi have a nice experience and too good hospitality, location and also hygiene with good food and restaurant with beautiful view
Room: PREMIUM
Sumitel Hotel 500 meters from Mall Road has replied on Mon Aug 18 13:30:55 IST 2025
Thank you for your lovely comments! We are thrilled to hear that you had a pleasant experience, enjoyed the hospitality, appreciated the prime location, and found our hotel to be hygienic. We strive to provide top-notch service and a delightful ambiance for all our guests. We look forward to welcoming you back in the future. Best Regards, Hotel Resident Manager Sumitel Darjeeling
Last minute changes from yashashree to queens yard.
The location is good . The view is superb ,if u have a valley view room . Food is far below expectation. Power problem keeps happening consistently. They have better properties and I had booked in one of them , but at the last moment they said some technical problem and shifted me here Over all , I feel I got far below for what is asked for and paid. The front office people are very pleasant , specially the girl names Nikita. The staff is good.
Room: Premium Room with City View
Sumitel Hotel 500 meters from Mall Road has replied on Mon Aug 18 13:30:51 IST 2025
We're glad to hear that you enjoyed the location and the superb view from the valley-facing rooms. We apologize that the food did not meet your expectations and acknowledge the inconvenience caused by the consistent power problems. Your feedback is valuable, and we will address these issues to enhance our guests' experience. Thank you for sharing your thoughts with us. Best Regards, Hotel Resident Manager Sumitel Darjeeling
Not worth the price
It is far away from mall road. Hotel lift was out of service for whole day. Premium rooms are not at all premium. Food is average in taste but price is too high than standard. I would not recommend to stay here.
Room: Premium Room with City View
Average Stay
The room assigned first was different from the one I had booked. Had to then request multiple times to get it changed. Otherwise the staff and service were good
Room: Premium Room with Kanchenjunga view
Terrible hotel very poor service
The service and the room and view is terrible. HORRIBLE EXPERIENCE Very poor view Service was horrible, No action taken on complain
Room: Premium Room with City View
Pleasant Stay
Pleasant stay. Rooms were properly cleaned. Staff were friendly. Convenient location. Kanchenjunga view room was very neatly organized.
Room: Premium Room with Kanchenjunga view
B
"I recently stayed at this hotel and was thoroughly impressed. The room was clean and comfortable, with a beautiful view of the surrounding area. The staff were friendly and attentive, providing excellent service throughout my stay. The hotel's amenities, and restaurant, were top-notch. Overall, I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay." I met with Ms.Dikila and Ms.Raksha , they are truly awesome. I loved everything about this hotel..
Room: Premium Family Room with Mountain View
Good Stay
Very pleasant experience and a nice stay. Service was good and satisfactory. The food was excellent.
Room: Premium Room
Sumitel Hotel 500 meters from Mall Road has replied on Wed Apr 09 08:30:09 IST 2025
Dear Guest, Thank you for such a wonderful review! We're glad you enjoyed our rooms, amenities, wonderful restaurant view and the exceptional service from our staff. We eagerly await your return for a more memorable experience. Best Regards, Hotel Resident Manager, Sumitel, Darjeeling
Average Stay
service was very bad.. they didn't clean our room.. where as i told them for makeup my room but they didn't even they didn't refill water also..very bad experience 😕 but room quality and view both are good 👍🏽
Room: Premium Family Room with Mountain View
Sumitel Hotel 500 meters from Mall Road has replied on Fri Apr 04 07:30:05 IST 2025
Dear Guest, Thank you for your feedback. We apologize for the service lapses regarding room cleaning and water refill. We will redouble our efforts to rectify this issue. Pleased to know you admired the room quality and view. \nBest Regards, \nHotel Resident Manager, \nSumitel, Darjeeling
Poor Stay
Water problem aur call problem
Room: Premium Family Room with Mountain View
Sumitel Hotel 500 meters from Mall Road has replied on Mon Mar 31 08:30:08 IST 2025
Dear Guest, I'm sorry to hear about your experience with the water and call issues. We will take immediate actions to rectify it. Thank you for informing us.\nBest Regards, hotel Resident Manager, Sumitel, Darjeeling
Excellent Stay
The room was spacious and elegant, with a large window offering an exquisite view of the mountains. The staff members were also polite and cordial, making it a comfortable stay. Additionally, the food was scrumptious and reasonably priced. Overall, it was a wonderful luxurious experience for me and my family.
Room: PREMIUM
Sumitel Hotel 500 meters from Mall Road has replied on Fri Mar 28 08:00:10 IST 2025
Dear Guest, We appreciate your positive feedback about our hotel. We are delighted to hear that you found our rooms spacious and elegant, and enjoyed the beautiful view. We endeavor to offer a positive experience for our guests and it seems we did just that! It is wonderful knowing you enjoyed our staff's courteous service and found our food scrumptious and reasonably priced. Best Regards, Hotel Resident Manager, Sumitel, Darjeeling
Lived it King size. Mystic Majestic ! One of its kind
The stay was a memorable one. Enjoyed it thoroughly! Had a grand experience I would recommend this hotel
Room: Premium Room
Sumitel Hotel 500 meters from Mall Road has replied on Sat Mar 22 08:00:05 IST 2025
Dear Guest, We're absolutely thrilled to learn you enjoyed your stay at Sumitel, Darjeeling. Your gracious comments warm our hearts. We're inspired to keep up the grand experience. Best Regards, Hotel Resident Manager, Sumitel, Darjeeling
Good Stay
Property food taste wise good but too much expensive, and location wise great and property services was fabulous very cooperative all the staff members and at last room view excellent
Room: FAMILY ROOM
Sumitel Hotel 500 meters from Mall Road has replied on Sat Mar 22 08:15:13 IST 2025
Dear Guest, Thank you for your positive feedback! We're thrilled to hear you enjoyed your stay and our team's service. We understand your concerns about the pricing of our dining options, and we value your opinion. Best Regards, Hotel Resident Manager, Sumitel, Darjeeling
good hotel
very good and clean hotel to stay
Room: FAMILY ROOM
Sumitel Hotel 500 meters from Mall Road has replied on Thu Mar 06 09:45:08 IST 2025
Dear Guest, Thank you for your kind words and for highlighting our clean facility. We're glad you had a great time with us. Best Regards, Hotel Resident Manager, Sumitel, Darjeeling
Terrible Stay
hotel location is very bad and reception should not be guest good entertain, rood behaviour,super deluxe room should be book and service then by very poor
Room: PREMIUM
Sumitel Hotel 500 meters from Mall Road has replied on Sat Mar 01 08:45:10 IST 2025
Dear Guest, I'm truly sorry to hear about your negative experience at our hotel. Your remarks on our location, reception, and poor services in the super deluxe rooms have been noted for significant improvements. Best Regards, Hotel Resident Manager, Sumitel, Darjeeling
Average Stay
The basic amenities are missing like proper room heater, sanetry items from bathroom and random long power cut was major issues
Room: Premium Room with City View
Chowrasta
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Mall Road
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Gandhi Road
Chowrasta Road
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Mall Road
West Point
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Chauk Bazaar
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Mall Road
Mall Road
Mall Road
Mall Road
Chowrasta
Chauk Bazaar
