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Bombay Kist, Ooty | 1.1 km drive to Government Rose Garden
1580 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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Fortune Resort Sullivan Court in Ooty is loved for its prime location near the Rose Garden and excellent views. Guests appreciate the clean, spacious rooms and the fantastic service from the friendly staff. The delightful breakfast buffet and lunch/dinner options are highlights, with chefs tailoring meals to guest preferences. The charming ambiance, combined with attentive hospitality, makes for a truly enjoyable stay.
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Sweet Memories
Great service, Hospitality, Support from Team, Cleanliness, Attention to detail and Homely feel. Loved it
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group
Dear Mr Vikas, Greetings From Fortune Resort Sullivan Court Ooty. Thank you so much for sharing your wonderful feedback with us! We’re truly delighted to know that you enjoyed your stay and appreciated our service, hospitality, and the support of our team. It’s always our top priority to ensure every guest feels comfortable, cared for, and right at home — so hearing that you felt that “homely feel” means the world to us. We’re equally thrilled that you noticed our efforts in maintaining cleanliness and attention to detail. Our team takes great pride in creating a welcoming environment where every small touch adds to your comfort and satisfaction. Your kind words are the best motivation for us to continue delivering exceptional experiences to every guest who walks through our doors. We can’t wait to have the pleasure of hosting you again soon. Thank you once again for choosing us and for taking the time to share your thoughtful review it truly inspires our entire team. Warm Regards, S. Rajan General Manager
good restaurany can be improved
restaurant can be improved more and food optikns are very less,rooms and view are really good ,cab arrangements were good
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group has replied on Fri Oct 24 10:48:59 IST 2025
Dear Ms Jeevitha, Greetings from Fortune Resort Sullivan Court, Ooty! Thank you for taking the time to share your feedback with us. I am pleased to know that you enjoyed our rooms, scenic views, and cab arrangements during your stay. At the same time, I truly appreciate your constructive comments regarding our restaurant and food variety. Your feedback is valuable, and we will certainly work with our culinary team to enhance our menu options and dining experience for our guests. We are grateful for your balanced review and look forward to welcoming you back for an even more delightful stay in the near future. Warm Regards, S. Rajan General Manager
Awesome experience
Everything was amazing. Rooms, cleanliness, staff, food and overall ambience. Location is also right at the center of the town.
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group has replied on Fri Oct 24 10:46:38 IST 2025
Dear Mr Adil, Greetings from Fortune Resort Sullivan Court, Ooty! Thank you so much for sharing your kind words and appreciation. We are delighted to know that you enjoyed your stay with us and that our rooms, cleanliness, staff service, food, ambience, and central location met your expectations. Your encouraging feedback means a lot to our team and motivates us to continue delivering exceptional experiences to all our guests. We truly look forward to welcoming you back to Fortune Resort Sullivan Court, Ooty, for another memorable stay. Warm Regards, S. Rajan General Manager
Excellent Stay
7% discount means what?
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group has replied on Fri Oct 24 10:44:45 IST 2025
Dear Mr Jyotsna, Greetings from Fortune Resort Sullivan Court, Ooty! At the outset, I would like to thank you for giving us the opportunity to host you during your visit to Ooty. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Resort Sullivan Court, Ooty, it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Resort Sullivan Court, Ooty, and would be delighted to assist you with any requirements. Warm Regards, S. Rajan General Manager
Good Stay
The hotel is located in the main area of ooty. The rooms were so clean and looked so beautiful. Food was good. A buffet was provided for breakfast and dinner. There were a lot of varieties for breakfast and dinner. Also we ordered if we wanted something. The chefs were so friendly and they prepared everything we asked for. Chef Rajesh was especially friendly and very caring and a nice human being. The overall experience was so good.
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group
Dear Mr Suresh, Greetings from Fortune Resort Sullivan Court, Ooty! Thank you for sharing such a wonderful review of your recent stay with us. We are truly delighted to know that you had a pleasant and memorable experience. It’s great to hear that you appreciated our central location, the cleanliness and beauty of the rooms, and the wide variety of dishes offered at our breakfast and dinner buffets. We’re also glad you enjoyed the flexibility of being able to order additional items to your preference. Your kind words for our culinary team, especially Chef Rajesh, mean a lot to us. He is indeed a valued member of our team, and your recognition of his friendliness and care will certainly be shared with him—it will make his day! Thank you once again for choosing to stay with us. We look forward to welcoming you back to Fortune Resort Sullivan Court, Ooty, for another enjoyable stay. Warm Regards, S. Rajan General Manager
Excellent Stay
My family and I had an absolutely wonderful stay. Hotel staff are more than excellent behaviour and support. Our room was spacious, spotless, and the beds were exceptionally comfortable. The complimentary breakfast had a great variety of delicious options. The location was perfect for sightseeing and our room window had an excellent view of mountains. Food at the hotel restaurant is excellent and very reasonably priced.
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group has replied on Tue Oct 07 10:48:44 IST 2025
Dear Mr Nilakantha, Greetings from Fortune Resort Sullivan Court, Ooty! Thank you so much for taking the time to share your experience. We are absolutely delighted to hear that you and your family had a wonderful stay with us. It brings us great joy to know that you found our team’s service to be excellent, and that you were pleased with the spacious and spotless room, comfortable beds, and the beautiful mountain views. We’re also glad you enjoyed the variety and quality of the complimentary breakfast, as well as the food at our restaurant. Your kind words are truly appreciated and serve as motivation for our entire team to continue delivering exceptional hospitality. We look forward to welcoming you and your family back to Fortune Resort Sullivan Court, Ooty in the near future. Please feel free to reach out to us directly for any assistance with your next visit. Warm Regards, S. Rajan General Manager
Average Stay
Property is nice and at good location, but room size is too small for 3 Adults (we were charged for the same). We bought two meals a day option, but quality of the food is not great, not close to ITC standards by any means. Staff are very helpful and courteous.
Room: Fortune Club Garden View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group
Dear Mr Suresh, Greetings From Fortune Resort Sullivan Court Ooty. Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our property's location and found our staff to be helpful and courteous – we will be sure to pass along your kind words to the team. We sincerely regret to hear that the room size did not meet your expectations for three adults. Your comments regarding the meals and food quality are also noted with concern. We strive to maintain high standards in line with the ITC brand, and we apologize if we fell short during your stay. Please be assured that your feedback has been shared with the relevant departments for immediate review and improvement. We value your input and hope to have the opportunity to welcome you again and provide you with a more comfortable and satisfying experience. Warm Regards, S. Rajan General Manager
Good Stay
Very good! The service and food were excellent. Rooms were neat and clean, and don’t have any complaints. The kids’ play area and activities were okay."
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group has replied on Sat Oct 04 12:22:03 IST 2025
Dear Mr Thiyagarajan, Greetings From Fortune Resort Sullivan Court Ooty. Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you enjoyed the service, food, and cleanliness of the rooms your satisfaction means a lot to us. We’re also glad the kids’ play area and activities added to your stay, and we’ve noted your feedback for further enhancement in that area. It was a pleasure having you with us, and we look forward to welcoming you and your family back for another enjoyable stay. Warm Regards, S. Rajan General Manager
Excellent Stay
Pleasant stay with nice food spread....nice clean rooms and supporting staffs
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group
Dear Mr Karthikeyan, Greetings From Fortune Resort Sullivan Court Ooty, Thank you for taking the time to share your feedback with us. We are truly pleased to hear that you had a pleasant stay and enjoyed the overall experience at our property. It's wonderful to know that you appreciated the variety and quality of our food spread — our culinary team works hard to offer something for every palate. We're also glad that the cleanliness of our rooms met your expectations, as maintaining a hygienic and comfortable environment for our guests is a top priority. Your kind words about our staff are especially appreciated. We take great pride in delivering warm, attentive service, and your recognition will be a great motivation for the entire team. We are grateful for your support and look forward to the opportunity to welcome you back for another enjoyable stay. Warm Regards, S. Rajan General Manager
Amazing Location with Great Hospitality
Loved the stay here. With amazing food and hospitable staff, one of the best value for money stay here.
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group
Dear Mr Murtaza, Greetings From Fortune Resort Sullivan Court Ooty. Thank you so much for your wonderful feedback. We’re truly delighted to know that you loved your stay with us and found it to be one of the best value-for-money experiences. It's especially rewarding to hear that you enjoyed the food — our culinary team strives to offer a wide variety of flavorful and high-quality dishes, and your appreciation means a great deal to them. We’re equally pleased to know that our staff's hospitality made a positive impression on your stay. Providing warm and attentive service is at the heart of what we do, and your kind words will certainly motivate the entire team. Your satisfaction is the greatest reward for our efforts, and we’re so glad to have met your expectations. We sincerely look forward to welcoming you back for another memorable stay in the near future. Warm Regards, S. Rajan General Manager
Average Stay
Hospitality Is great. Beds need to upgrade. Restaurant needs to upgrade a lot. Not worth the money.
Room: Fortune Club Room
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group has replied on Sat Oct 04 12:34:57 IST 2025
Dear Mr Vikrant, Greetings From Fortune Resort Sullivan Court Ooty, Thank you for sharing your valuable feedback with us. While we’re pleased to know that you appreciated the hospitality provided by our team, we truly regret that other aspects of your stay did not meet your expectations. We sincerely apologize that the comfort of the beds and the overall experience at our restaurant fell short. Your comments regarding both have been noted seriously, and we are already reviewing opportunities to upgrade and enhance these areas to ensure a better experience for all our guests. We’re especially sorry to hear that you did not feel your stay offered good value for money. Providing a high-quality and comfortable experience is something we strive for, and it's clear we have room for improvement. Thank you once again for your honest feedback it helps us grow and improve. We hope you might consider giving us another opportunity in the future to offer you a stay that reflects the true standards we aim to deliver. Warm Regards, S. Rajan General Manager
Absolute Perfection at Fortune Resort Sullivan Court🏰⛰️
Choosing this resort was the best decision we could have made for a special occasion, and the entire experience was nothing short of magical.Our room offered a stunning, panoramic view of the lush Nilgiri Hills, a breathtaking sight to wake up to and an ideal backdrop for a romantic getaway. The highlight of our stay was the impeccable service dedicated to my wife's birthday. We didn't even have to ask—the staff, led by the incredibly attentive team, went above and beyond to make the day special within a short span of notice. The resort's general atmosphere is a perfect blend of tranquility and luxury. It feels secluded and peaceful, yet is conveniently located to explore the charm of Ooty. Fortune Resort Sullivan Court isn't just a place to stay—it’s a destination for creating beautiful memories. The combination of its serene location, luxurious amenities, and above all, the exceptional hospitality, makes it the perfect place for a romantic escape or a special celebration
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group
Dear Mr Arun, Greetings From Fortune Resort Sullivan Court Ooty. Thank you so much for your thoughtful and generous feedback. We are truly honoured that you chose Fortune Resort Sullivan Court to celebrate such a special occasion. It brings us great joy to know that you had a magical experience—from the breathtaking views of the Nilgiri Hills to the romantic ambiance of your room, and most importantly, the heartfelt birthday celebration for your wife. We’re especially glad our team could make her day memorable, even on short notice. Your kind words about our location, atmosphere, and hospitality mean the world to us. Creating beautiful memories for our guests is at the heart of everything we do, and it’s incredibly rewarding to hear that we succeeded during your stay. We sincerely look forward to welcoming you back for many more special moments in the future. Warm regards, S. Rajan General Manager
Great stay in Ooty
we had wonderful stay in Fortune ooty. we celebrated my wife's birthday in Ooty and Fortune made it special by decorating the room. property is really nice with wonderful views, food is nice.
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group has replied on Mon Sep 29 13:44:21 IST 2025
Dear Mr Sameer, Greetings From Fortune Sullivan Court Ooty. Thank you for choosing Fortune Ooty and for sharing such heartwarming feedback. We are truly delighted to know that you had a wonderful stay and that we could be a part of your wife's special birthday celebration. It's great to hear that you appreciated the room decoration, the scenic views from our property, and the quality of food served. Your kind words mean a lot to our entire team, as we strive to create memorable experiences for all our guests. We’re glad we could make your celebration extra special, and we look forward to welcoming you back to Fortune Ooty for many more such happy moments. Warm Regards, S. Rajan General Manager
Excellent Stay
Great place to stay... brilliant view and food. Highly recommended for stay. Easily located with high accessibility.
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group
Dear Mr Paras, Greeting From Fortune Resort Sullivan Court Ooty. Thank you so much for your kind words and for taking the time to share your experience at Hotel Fortune Sullivan, Ooty. We’re delighted to know that you enjoyed your stay with us, especially the scenic views and the food—we truly believe both are among the highlights of our property. It’s also great to hear that you found our location convenient and easily accessible. We strive to offer not just comfort but also a seamless experience for all our guests, and your feedback reassures us that we're on the right path. Your recommendation means a lot to us, and we’re truly grateful for your support. We hope to welcome you back again soon for another memorable stay in the Queen of Hills. Warm Regards, S. Rajan General Manager
Excellent Stay
Excellent resort, not far from most of the main sight seeing locations of Ooty. Ambience fantastic. You have everything thing you can ask for. Food is wonderful. They take care of your preferences and advice accordingly. Both veg and non veg choices, amount of spices, your allergies, all are taken care of. The room is made suitable, spring cleaned and made chakachak! I would recommend it without a doubt for a relaxing stay
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group
Dear Mr Milind, Greeting From Fortune Resort Sullivan Court Ooty. Thank you so much for your kind and detailed feedback! We’re absolutely delighted to know that you had such a wonderful experience at our resort. It's great to hear that you found our location convenient for exploring Ooty’s main attractions and that the ambience added to the charm of your stay. We’re especially pleased that you enjoyed the food and the personalized attention from our team. Taking care of our guests’ preferences—whether it's dietary choices, spice levels, or allergy concerns—is something we take very seriously, and we’re glad that this made your experience more comfortable and enjoyable. Your comments about the room being well-prepared and “chakachak” truly made us smile! Our housekeeping team works hard to maintain high standards of cleanliness and comfort, and it’s rewarding to know their efforts stood out. Thank you once again for your recommendation. It means a lot to us. We look forward to welcoming you back for another relaxing and memorable stay. Warm Regards, S. Rajan General Manager
Amazing Sta
The stay was amazing. The hospitality of the staff and the management was amazing. The resort has a small children park and billiards and table tennis table. There is a small area for bonfire and sitting. The rooms are bit small and there are no AC(other than summers I don't feel it is even required). The location is very near to the market but the auto is costly in whole Ooty. The buffet spread was also amazing with lot of different options. They did an amazing presentation and decoration for the birthday occasion and it was a nice surprise.
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group
Dear Mr Siddharth, Greeting From Fortune Resort Sullivan Court Ooty. Thank you so much for your lovely and detailed feedback! We're thrilled to hear that you had an amazing stay with us and that our team’s hospitality made your experience special. It's great to know that you enjoyed the recreational facilities like the children's park, billiards, and table tennis — we aim to offer something for everyone to enjoy. We’re glad you found the bonfire and seating area a nice touch for relaxing evenings, and we appreciate your feedback about the room size and AC. As you rightly mentioned, the pleasant climate in Ooty usually makes AC unnecessary, but your input is valuable for future improvements. We’re especially happy that you enjoyed the buffet spread and the variety of options available. It was our pleasure to be part of your birthday celebration, and we’re so glad the surprise presentation and decoration added a special touch to your day. Thank you once again for choosing us, and we hope to welcome you back for another memorable stay. Warm Regards, S. Rajan General Manager
Excellent stay with Great Services and Amenities
Had a very good stay — the services and amenities were truly appreciable. For this price range, it's absolutely worth it. Highly recommended! The ITC brand lives up to its reputation 👌
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group has replied on Sat Sep 13 10:59:15 IST 2025
Dear Mr Ansar, Greeting From Fortune Resort Sullivan Court Ooty. Thank you so much for taking the time to share your wonderful feedback. We are absolutely delighted to hear that you had a very good stay and found our services and amenities truly appreciable. It’s incredibly rewarding to know that you consider your experience to be of great value for the price, and that we were able to meet your expectations. Your kind words about ITC’s reputation and your strong recommendation mean a lot to us. At ITC Hotels, we strive to provide our guests with exceptional comfort, warm hospitality, and a memorable experience, and your appreciation reaffirms our commitment. We look forward to welcoming you back soon for another enjoyable and enriching stay. Once again thank you for your wonderful feedback. Warm Regards, S. Rajan General Manager
vacation
Staffs and service were excellent. One of the best hospitality i’ve ever experienced . Thanks to ITC and the sullivan court Staffs.
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group has replied on Wed Sep 10 10:49:36 IST 2025
Dear Mr Rajesh, Greeting From Fortune Resort Sullivan Court Ooty. Thank you for your kind words and for taking the time to share your experience with us. We are absolutely delighted to hear that you found our staff and service to be excellent, and that your stay at ITC’s Welcome hotel by ITC Hotels, The Sullivan Court, Ooty was among the best in terms of hospitality. Our team takes great pride in delivering warm, personalized service, and your appreciation means a lot to all of us. Feedback like yours encourages us to continue striving for excellence and creating memorable experiences for our guests. It was truly a pleasure to host you, and we look forward to welcoming you back for another enjoyable and relaxing stay in the near future. Warm Regards, S. Rajan General Manager
Good Stay
Food is too good 👍
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group has replied on Wed Sep 10 10:51:41 IST 2025
Dear Mr Pradeep, Greeting From Fortune Resort Sullivan Court Ooty. Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed the food during your stay with us. Our culinary team puts in a lot of effort to craft dishes that are both delicious and memorable, using the finest ingredients and a passion for great taste. Your appreciation truly means a lot to us and motivates our team to continue delivering exceptional dining experiences to all our guests. We hope to have the pleasure of welcoming you back soon, so you can enjoy more of the flavours we love to serve! Warm Regards, S. Rajan General Manager
Excellent Stay
Hotel is clean and well maintained. Food is good. Most important, it’s in the center, easy to hire a private cab or other transport.
Room: Deluxe Mountain View
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group
Dear Mr Krishna, Greetings from Fortune Resort Sullivan Court, Ooty! Thank you for sharing your wonderful feedback with us. We are delighted to hear that you had a pleasant experience during your stay. It's great to know that you found our resort clean and well-maintained – we take great pride in maintaining the highest standards of cleanliness and hygiene for our guests. We are also pleased that you enjoyed the food offerings at our restaurant. We strive to offer a variety of delicious options, ensuring every guest finds something they love. Additionally, we’re glad to hear that our location worked well for you. Being centrally located makes it easy for our guests to explore the area, and we are happy you found it convenient to hire a private cab or other transport services. Your positive feedback motivates us to continue improving and delivering exceptional experiences. We look forward to welcoming you again in the future. Warm regards, S. Rajan General Manager
Fern Hill
Sylks Road
In Coonoor
Central Ooty
In Coonoor
Padinjarathara
Coonoor
Vythiri
Vythiri
Padinjarathara
Mel Kamanahalli
Devala
Kidanganad
Pinangode
Jakkalli (N. Begur)
Grand Duff Road
In Panthalur
Ooty
Central Ooty
Central Ooty
Central Ooty
Grand Duff Road
Fern Hill
Perar
Ooty
Central Ooty
Ooty
Dodda Betta
Central Ooty
Ooty
Ooty
Pudumund
Ooty
Bicketty
Fern Hill
Thalayathimund
Fern Hill
Sylks Road
Mysore-Ooty Road
Central Ooty
Central Ooty
Thalayathimund
Mysore-Ooty Road
Ooty
Pudumund
