Novotel London West

Nice location, close to Hammersmith tube station for easy connectivity to Central London and all major tourist attractions. Great customer service, Shruthi, Maria and Gabriela were very supportive. My room was upgraded and they offered a complimentary minibar with Soft drinks, Juices, Water bottles and few snacks (refilled every day). As i celebrated my birthday during the stay, they sent me a nice cake and a bottle of champagne. Highly recommend this hotel, definitely one of the best during my recent 15day trip to UK & Ireland

Had a really comfortable stay at Novotel London West. The amenities were spot on – loved the gym, and the fact that they had on-site parking was super convenient. The room was clean, spacious, and had everything I needed, from a comfy bed to great Wi-Fi. The staff were friendly and helpful throughout my stay. Food-wise, I was impressed! The Aroma Restaurant had a solid buffet with a variety of fresh options, and I enjoyed a relaxed dinner at the Artisan Restaurant one evening – great quality meats and seafood. The Lounge Bar was also a nice spot to unwind with a drink in the evening. Overall, it was a smooth experience – great service, good food, and a location that made getting around London easy. Would definitely stay here again

location was nice surrounded by greenery, near to metro station, easy access to central london. shower pressure was very low which could be fixed.

Disgusting. Are you guys joking for your misconduct and non - professional approach.

Service was really very poor at novotel london west. The room was also not being cleaned even after reminders. Washroom toilet seats were as it is even after we were told it’s done. Dirty crockery, cup saucers were neither removed from room and neither replaced ! we had a hard time even fethching a cup of coffee or green tea for ourselves as there were no glasses and cup saucers. Had to repeatedly ask fr them. Fresh ones were not kept even in 3 days time. Overall an unpleasant stay it was.

Ac was not working properly wifi is very bad. View was bad. Our room was far from the elevators which had to walk alot

Location was good, room service was poor not as per 4 stars standard

Very good location very good property super friendly staff

Congested rooms poor ventilation food was good. n the hotel walking distance from Hammersmith tube station. poor room service

The amendments and changes to your booking are not upto the mark. They don’t help you on your celebration days. Neither they make your stay special. Very low novotel standards. Would never visit novotel property in london west. Even they don’t give water to your room. That’s the poorest thing ever seen. I think post brexit. It’s getting worst in uk

Nice stay. I was concerned before reaching to novotel but my experience is just opposite. Lovely helping staffs. Great breakfast. Check in and check out absolutely smooth. Highly recommend this hotel.

Good location, very close to Hammersmith tube Station

Staff was very cooperative, but ac not working that goes for all Novotel Htls specially in Budapest City Novotel ac not working at all. Duty manager was kind enough to give us a late check out (Novotel London West), highly appreciate this

Location was not so good it's down Town.
Room was not maintained as per the standard.

It a good property, conveniently located near tube ATM.

Need to Improve room service. Must add spa, steam and suns rooms, to the gym. Must provide fresh water bottles every day. The decoration is good. Rooms are of decent size. The check in and check out is well taken care.

Rooms are good and clean. Breakfast is really good. Quite close to hammersmith station makes is quite convenient for commuting to London city. Service is little slow and need to be improved. Help desk person was not available for quite sometime when we needed.