Hotel Victoria au Lac, Lugano Best Offers on Hotel Victoria au Lac, Lugano

About Hotel Victoria au Lac

check-in 1 PM | check-out 11 AM

Property Location With a stay at Hotel Victoria au Lac in Paradiso, you'll be just steps from Swiss Alps and Lake Lugano. This hotel

Facilities offered in Hotel Victoria au Lac :

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Free Cancellation
Pay At Hotel

Standard Single Room in Hotel Victoria au Lac

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Air conditioning,In-room climate control (air conditioning),Hair dryer (on request),Room service (24...More

Room Only Pay at Hotel

Free Wireless Internet

Free Cancellation before 28-Sep-2018 11:00 PM IST

Pay at Hotel

7,916

Per Night

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Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-28 23:59:59 (destination time). Cancellations made after 2018-09-28 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 2.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Standard Double or Twin Room in Hotel Victoria au Lac

Room Image

Air conditioning,In-room climate control (air conditioning),Hair dryer (on request),Room service (24...More

Room Only Pay at Hotel

Free Wireless Internet

Free Cancellation before 28-Sep-2018 11:00 PM IST

Pay at Hotel

11,154

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-28 23:59:59 (destination time). Cancellations made after 2018-09-28 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 2.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Standard Double Room, 1 Double Bed in Hotel Victoria au Lac

Room Image

Air conditioning,In-room climate control (air conditioning),Hair dryer (on request),Room service (24...More

Room Only Pay at Hotel

Free Wireless Internet

Free Cancellation before 28-Sep-2018 11:00 PM IST

Pay at Hotel

12,162

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2018-09-28 23:59:59 (destination time). Cancellations made after 2018-09-28 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 2.0 night(s). All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

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Hotel Victoria au Lac Hotel policies

Check in/out Hotel Check-in Time is 1 PM, Check-out Time is 11 AM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 1 PM and the standard check-out time is 11 AM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

3239 Reviews

EXCELLENT 24 reviews

VERY GOOD 52 reviews

AVERAGE 78 reviews

POOR 47 reviews

TERRIBLE 38 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

Serhiienko O

Couples Traveller

22 Jan 2018

Old style Hotel

All over the place was a weird smell. Super old style with old furniture and has no sound isolation. But surprisingly the bed was very comfortable and we had a very good sleep. Breakfast was typical with no bad or good things to admit.

kaushalv27

Family Traveller

30 Nov 2017

Nice old hotel

We stayed in a triple occupancy room, so room was big. Bathroom was also clean and had all toiletteries required. Breakfast OK. But dining room was very good with a view of lake. Location is good as lake is just across the road. You get a ferry just 5 minutes walking from hotel. Local bus stop also just outside the hotel, bus takes 10 minutes to railway station. Hotel itself is old looking, but clean and no unpleasant smell etc.

Marco F

Business Traveller

17 Sep 2017

Never again!

Definitelly the worst experience ever. The hotel is not the greatest when seen from the outside but the location is great and the view stunning. Probably the only factors that justify the shocking cost of a room. The entrance is unconfortable: a few narrow steps and a dangerous slipway which should be for luggage? Certainly not for wheelchairs. So please, get rid of it. Very slippery in rain. The staff is rude and poorly trained. Very poorly. They have no idea of the meaning of "customer service". No "please" nor "thank you". Not a single smile. They will not make any effort to make you feel like you are in the right place. The reception is arranged in a riddicolous manner, when you enter the hotel and approach the desk, the Receptionist will move to the left hand side of the desk, beyond the annoying pillar in the middle of the room, without giving any sign to follow him. He will keep talking and you will struggle to understand whether or not you should folllow him or rather stay there. We were given the wrong password for wi-fi at the desk. Also, I would rather pay for my wi-fi as long as you can provide a good connection. Refrain from advertising "free wi-fi" if you are unable to ensure a decent connetion even to open my mail. We get into the room to realise that the remote for the AC is dead. Same for the one of the TV. We managed to make the remote working by shakig the batteries. We switch the AC on but no warm air comes out. Perhpas it would be good to check the gas out? We surely know how AC works, so no doubt we did the right procedure. We did not want to call the Reception because that meant to change room. The bed has soft pillows, not sure what they are there for, given you can't use them as pillow. We requested a double room and we get a double bed with two single duvets ???? Small enough not to be sufficient even for a single bed. What? Are you serious? They were cheap plastic winter duvet. So... sweating when put on and freezing cold when put off. No half way through! Definitely the worst service ever for breakfast. We get onto the first floor, we enter the breakfast room, no staff around. We waited to be seated and the lady rudely said "seat whereever you want". In Italian though as she has no idea of how even to say numbers in English! We could not figure out what we were supposed to do until my wife decided to stand up, go around the room and eventually find a buffet which looked as riddicolous as the Reception. Probably more. They have no concept of what vegetarian or vegan means given they mix together ham and cheese on the same tray. Disgusting scrumbled eggs and pale and sick sausages. Nevertheless, no vegetarian nor vegan options. Only one lady on the floor trying to serve everyone. I'm saying "trying" because she rather looked floating from table to table. It would be better to welcome a new table rather than clearing an old one. That should be part of the basic training. The coffe is like poison. A cheap (South American?) blend. Too roasted and acidic, we could not finish our Espresso. The ham was oxidised, which means not fresh! We left the room starving. We paid 24chf for nothing. Overall experience: Never again.

silketipper

Friends getaway Traveller

04 Sep 2017

Fantastic location, but the re....

The hotel is in dire need of some basic repair - everywhere you look there ais damage to walls, windows, carpets... It looks not just tired but neglected. Breakfast is ok to the extent that you can eat something, but it looks outrIght mran with not even some basic fresh fruit avalable. In my travels I have rarely felt so cheated.

ZairaG

Family Traveller

22 Aug 2017

Complete disappointment!

We booked this hotel about a month ago for the last night of our tour of the Alps. Lugano is an absolutely beautiful city with very friendly people, but you won't find a friendly staff here! The decor is deceiving, as you walk into a beautifully decorated lobby, and even the floors are all in Victorian classic style. But once in the rooms, you're thrown forward into the 70s/80s, the bathrooms are really old! And the walls are paper thin...The hotel is reasonably clean. When we booked our hotel we requested gluten free breakfast. But when we went for breakfast the girl said they have nothing gluten free. Breakfast is rather poor. Parking in the garage has extra cost while other hotels are free.

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About Hotel Victoria au Lac