ROOM 1

3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Children 2-12 yrs

  • 1
  • 2
  • 3
  • 4

Done

MERCURE HOTEL KOELN- WEST

6,050

4,852

Per Night for 1 room

Best price for your stay in MERCURE HOTEL KOELN- WEST. 2X refund if our rate is not cheaper!

3.5

GOOD

The Lowest Rate Guaranteed.

We don't just match the lower rate; we refund 2X the price difference. View T&C

1 ROOM RECOMMENDED FOR YOU

ROOM 1

ROOM ONLY INCLUDED

Standard Room with 2 single beds

4,852

6,050

4,852

Total price per night for 1 room

Non Refundable

Booking Policy

BOOK NOW

The 1-rupee Deal: A New Way to Book

Get 100% confirmed booking at just Re. 1. Balance amount will be auto-debited closer to the travel date.

About MERCURE HOTEL KOELN- WEST

check-in 12 PM | check-out 12 PM

Facilities offered in MERCURE HOTEL KOELN- WEST :

Hotel Facilities

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Select room

Choose a room with below filters and room types

  • Including Meal(s)
  • Free Cancellation

Standard Room with 2 single beds in MERCURE HOTEL KOELN- WEST

Room Image

Room Only 

18% OFF

Non Refundable

6,050

4,852

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 06-Feb-2019 06:00 PM IST

5,972

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 18:00:00 (destination time). Cancellations made after 2019-02-06 18:00:00 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 06:00 AM, 05 Feb, 2019.

INCLUSIONS

Breakfast 

15% OFF

Non Refundable

7,245

6,046

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Free Cancellation before 06-Feb-2019 06:00 PM IST

7,166

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 18:00:00 (destination time). Cancellations made after 2019-02-06 18:00:00 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 06:00 AM, 05 Feb, 2019.

INCLUSIONS

2 more tariffs available

Standard Room with double bed in MERCURE HOTEL KOELN- WEST

Room Image

Room Only 

18% OFF

Non Refundable

6,050

4,852

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 06-Feb-2019 06:00 PM IST

5,972

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 18:00:00 (destination time). Cancellations made after 2019-02-06 18:00:00 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 06:00 AM, 05 Feb, 2019.

INCLUSIONS

Breakfast 

15% OFF

Non Refundable

7,245

6,046

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Free Cancellation before 06-Feb-2019 06:00 PM IST

7,166

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 18:00:00 (destination time). Cancellations made after 2019-02-06 18:00:00 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 06:00 AM, 05 Feb, 2019.

INCLUSIONS

2 more tariffs available

Standard Room with double bed and twin beds in MERCURE HOTEL KOELN- WEST

Room Image

Room Only 

18% OFF

Non Refundable

6,050

4,852

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 06-Feb-2019 06:00 PM IST

5,972

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 18:00:00 (destination time). Cancellations made after 2019-02-06 18:00:00 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 06:00 AM, 05 Feb, 2019.

INCLUSIONS

Breakfast 

15% OFF

Non Refundable

7,245

6,046

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Free Cancellation before 06-Feb-2019 06:00 PM IST

7,166

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 18:00:00 (destination time). Cancellations made after 2019-02-06 18:00:00 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 06:00 AM, 05 Feb, 2019.

INCLUSIONS

2 more tariffs available

Standard Room in MERCURE HOTEL KOELN- WEST

Room Image

Room Only 

18% OFF

Free Wireless Internet

Non Refundable

6,059

4,923

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Room Only 

Free Wireless Internet

Free Cancellation before 06-Feb-2019 11:00 PM IST

6,059

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 23:59:59 (destination time). Cancellations made after 2019-02-06 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 05 Feb, 2019.

INCLUSIONS

Free Wireless Internet

Breakfast 

15% OFF

Breakfast Buffet

Non Refundable

7,270

6,134

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Buffet

Breakfast 

Breakfast Buffet

Free Cancellation before 06-Feb-2019 11:00 PM IST

7,270

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 23:59:59 (destination time). Cancellations made after 2019-02-06 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 05 Feb, 2019.

INCLUSIONS

Breakfast Buffet

2 more tariffs available

Standard Room in MERCURE HOTEL KOELN- WEST

Room Image

Room Only 

18% OFF

Non Refundable

6,059

4,923

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 06-Feb-2019 11:00 PM IST

6,059

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 23:59:59 (destination time). Cancellations made after 2019-02-06 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 05 Feb, 2019.

INCLUSIONS

Breakfast 

15% OFF

Breakfast Buffet

Non Refundable

7,270

6,134

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Buffet

Breakfast 

Breakfast Buffet

Free Cancellation before 06-Feb-2019 11:00 PM IST

7,270

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 23:59:59 (destination time). Cancellations made after 2019-02-06 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 05 Feb, 2019.

INCLUSIONS

Breakfast Buffet

2 more tariffs available

Standard Room in MERCURE HOTEL KOELN- WEST

Room Image

Room Only 

18% OFF

Free Wireless Internet

Non Refundable

6,059

4,923

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Room Only 

Free Wireless Internet

Free Cancellation before 06-Feb-2019 11:00 PM IST

6,059

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 23:59:59 (destination time). Cancellations made after 2019-02-06 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 05 Feb, 2019.

INCLUSIONS

Free Wireless Internet

Breakfast 

15% OFF

Breakfast Buffet

Non Refundable

7,270

6,134

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Buffet

Breakfast 

Breakfast Buffet

Free Cancellation before 06-Feb-2019 11:00 PM IST

7,270

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 23:59:59 (destination time). Cancellations made after 2019-02-06 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 05 Feb, 2019.

INCLUSIONS

Breakfast Buffet

2 more tariffs available

Superior Room with double bed in MERCURE HOTEL KOELN- WEST

Room Image

Room Only 

16% OFF

Non Refundable

6,797

5,599

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 06-Feb-2019 06:00 PM IST

6,718

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 18:00:00 (destination time). Cancellations made after 2019-02-06 18:00:00 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 06:00 AM, 05 Feb, 2019.

INCLUSIONS

Breakfast 

14% OFF

Non Refundable

7,991

6,793

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Free Cancellation before 06-Feb-2019 06:00 PM IST

7,912

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 18:00:00 (destination time). Cancellations made after 2019-02-06 18:00:00 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 06:00 AM, 05 Feb, 2019.

INCLUSIONS

2 more tariffs available

Superior Room in MERCURE HOTEL KOELN- WEST

Room Image

Room Only 

16% OFF

Free Wireless Internet

Non Refundable

6,816

5,680

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Room Only 

Free Wireless Internet

Free Cancellation before 06-Feb-2019 11:00 PM IST

6,816

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 23:59:59 (destination time). Cancellations made after 2019-02-06 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 05 Feb, 2019.

INCLUSIONS

Free Wireless Internet

Breakfast 

14% OFF

Breakfast Buffet

Non Refundable

8,028

6,892

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Buffet

Breakfast 

Breakfast Buffet

Free Cancellation before 06-Feb-2019 11:00 PM IST

8,028

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 23:59:59 (destination time). Cancellations made after 2019-02-06 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 05 Feb, 2019.

INCLUSIONS

Breakfast Buffet

2 more tariffs available

Privilege Room with queen-size bed in MERCURE HOTEL KOELN- WEST

Room Image

Room Only 

14% OFF

Non Refundable

7,543

6,345

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

Free Cancellation before 06-Feb-2019 06:00 PM IST

7,465

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 18:00:00 (destination time). Cancellations made after 2019-02-06 18:00:00 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 06:00 AM, 05 Feb, 2019.

INCLUSIONS

Breakfast 

12% OFF

Non Refundable

8,737

7,540

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

Free Cancellation before 06-Feb-2019 06:00 PM IST

8,660

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 18:00:00 (destination time). Cancellations made after 2019-02-06 18:00:00 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 06:00 AM, 05 Feb, 2019.

INCLUSIONS

2 more tariffs available

Privilege, Standard Room in MERCURE HOTEL KOELN- WEST

Room Image

Room Only 

15% OFF

Free Wireless Internet

Non Refundable

7,573

6,437

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Wireless Internet

Room Only 

Free Wireless Internet

Free Cancellation before 06-Feb-2019 11:00 PM IST

7,573

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 23:59:59 (destination time). Cancellations made after 2019-02-06 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 05 Feb, 2019.

INCLUSIONS

Free Wireless Internet

Breakfast 

12% OFF

Breakfast Buffet

Non Refundable

8,785

7,649

Per Night

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast Buffet

Breakfast 

Breakfast Buffet

Free Cancellation before 06-Feb-2019 11:00 PM IST

8,785

Per Night

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-06 23:59:59 (destination time). Cancellations made after 2019-02-06 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 05 Feb, 2019.

INCLUSIONS

Breakfast Buffet

2 more tariffs available

5 more room type(s) available

MERCURE HOTEL KOELN- WEST Hotel policies

Check in/out Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 12 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

3.5724 Reviews

EXCELLENT 141 reviews

VERY GOOD 327 reviews

AVERAGE 193 reviews

POOR 47 reviews

TERRIBLE 16 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

Tenacious C

Couples Traveller

16 Apr 2018

Less than acceptable service w....

I went there with my spouse to see if this was a suitable venue to celebrate our 21st wedding anniversary. Having never been to Cologne when my spouse broached the venue as a possibility I insisted in doing a trial visit before committing to spending 4 days there. Good thing I did..we arrived for 12:30pm but we're told absolutely no rooms were available as check in was only at 3pm. No problem...we went walking to find lunch. We came back at around 1:30 pm.... room still not available.. so we sat waiting...for he had a dog with us so we needed to put her in the room before we could even go shopping. At 2:20pm... we were called to desk and told rooms were still not available bit they would upgrade us?.. went to our upgraded room...wierd it looked exactly like we had booked. Ok tried to access premium wifi which I had booked with room as most stations are not in English...the singular BBC station btw was not even show..so it was Sky International News, RTL or nothing really....mind you there were French, Russian, Spanish, German, Sea..you name it...just NOT any other ENGLISH. Nope could not access premium. Needed password. Called downstairs.. Told tgat wifi was free but you had to pay for premium. I said we had. Asked to RETURN DOWNSTAIRS and show proof. Hubby was mad..i laughed...welcome to Cologne Checked bathroom..one shampoo and one conditioner...guess we were expected to share... Still could not believe this room was an upgrade...geez there was not even a bedroom slipper. Went downstairs...showed proof....then Got password...no apology... Went shopping... returned to room Took doggie for walk. Back in room Decides to take off tv as news was only thing of interest. Alas remote does not take off tv....you can start tv bit not take it off..must get up to to tv and manually turn off... Back to ore technology time. Thank goodness it was just one night. Hubby enquired 're late checkout...told it was 20€ an hour. I told him.. " really you want to spend an extra hour here?" Anyhow we checked out on time. Buffet breakfast was ok btw. We left. Hubby being the dutiful person he is decided to write mgmnt about our experience...on my account.. Mgmnt wrote back to tell me that I had been upgrades to a superior room... really please don't show me standard then....and I had had an earlier check in than 3pm so that was goodwill on behalf of hotel. Wait you took time to pretend you did me favours? Well guess who will not be back. No way!

BULLIT92

Business Traveller

19 Jan 2018

Good business hotel

The hotel is at about 30/45 minutes from the train station (depends of the traffic). Located in an activity area and in front of a nice supermarket where you can find everything including hot meal for your diner in your room. It's good to know as what is offered at the hotel is quite limited and expensive. Rooms are ok and staff is very friendly and efficient. You have free WIFI which is working nice and you have also access to a nice swimming pool and a small fitness center.

heriksen2018

Family Traveller

10 Jan 2018

A few unwelcome surprises, roc....

First, You need to pay an additional extra 8 euro for the parking, which is not included, or you can park on the open street. Our room had a few empty trash bottles left under the curtains, and the glasses were not dishwasher cleaned, but appeared to have been wipe with a cloth. This is not okay or hygienic. The bed is very firm, so if you prefer a medium hardness then this might be problematic. Breakfast is very good, and has a large selection to choose from.

john k

Family Traveller

11 Dec 2017

Xmas Markets Trip

My son and I stayed at the Mercure Koeln West at the weekend on our trip to the Xmas Markets (and to take in a Bundesliga match). The hotel is about a 15/20min tram ride (Line 7 - Marsdorf) away from the city centre but that is reflected in the room rate and I thought was good value for money. As a regular customer of the Accor hotel chain, the hotel was as expected and staff were very helpful (particularly given my German is very limited).

Theonette R

Couples Traveller

03 Dec 2017

Terrible service and very nois....

My husband and I stayed over for the night, we needed a break and some rest as we have a baby that doesn’t sleep and my sister offered to watch the kids for the night so that my husband and I could get some sleep. We decided to book in at the Mercure outside the city because we thought it would be nice and quiet. As we got to the hotel the sauna was not on as they only switch it on at night and you only allowed to use it at night, that wasn’t the big issue, would have been nice to use it immediately but didn’t mind waiting till the evening to use it. The bed was very uncomfortable and there was only 2 small, smaller than single bed blankets on the bed and 2 flat and small pillows. There’s a number you can phone to get 24 hour assistance, no one answers that phone, I tried few times and no answer. The towels were small and dirty, there was only hand towels in our room, no bath towels. Then the music started! There is a nightclub opposite the hotel, it’s technically across the road but the road is like a walk path so basically on the same premises, it sounded like the night club was in our room! I again tried to phone the assistance number and again no one answered so I eventually phoned reception from my cellphone to ask about the loud music, that was at 2am in the morning and they were so rude, all they said is there’s nothing they can do and that it’s not their problem, I asked to be moved but they would not move us to the other side of the building, they just said it’s a nightclub, the music stops at around 3am but it only stopped at 4am! No apology from the staff, they didn’t even try to help. The next morning when I booked out I mentioned to the reception staff how terribly unhappy we are cause it’s not a cheap hotel and their response was, what must they do? Not sorry, nothing! All we wanted was a quiet night, we needed sleep and didn’t get any sleep at all! We go to hotels a lot, we do a lot of family holidays but this has definitely been our worst hotel stay! I am definitely taking it up with the Mecure group as this is un-exceptable! It was such an unpleasant stay!

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