ROOM 1

3 Adults , 2 ChildrenEdit

Adult (+12 yrs)

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Children 2-12 yrs

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Hilton Nanjing

No. 100 Middle Jiangdong Road

11,302

8,259

Per Night for 1 room

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Hilton Nanjing photos (42)

33+

Hilton Nanjing

No. 100 Middle Jiangdong Road

  • professional photos (42)

4

VERY GOOD

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ROOM 1

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Deluxe Room, 1 King Bed, Non Smoking

8,259

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11,302

8,259

Total price per night for 1 room

Free cancellation

till 02-Feb-2019 11:00 PM IST

Booking Policy

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About Hilton Nanjing

check-in 3 PM | check-out 12 PM

Property Location With a stay at Hilton Nanjing in Nanjing (Jian Ye), you'll be within a 15-minute drive of Nanjing Massacre Mem

Property Location
With a stay at Hilton Nanjing in Nanjing (Jian Ye), you'll be within a 15-minute drive of Nanjing Massacre Memorial Hall and Nanjing Olympic Sports Center. This 5-star hotel is 3.2 mi (5.1 km) from Chaotian Palace and 3.5 mi (5.6 km) from Hohai University.

Rooms
Make yourself at home in one of the 350 air-conditioned rooms featuring LCD televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities
Take advantage of recreation opportunities including a 24-hour health club and an indoor pool. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
Grab a bite at The Library, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Facilities offered in Hilton Nanjing :

Free Internet ServicesFree Wi-fiTotal number of rooms - 350Safe-deposit box at front deskBreakfast available (surcharge)Dry cleaning/laundry service38+More Amenities

Hotel Facilities

Free Internet ServicesFree Wi-fiTotal number of rooms - 350Safe-deposit box at front deskBreakfast available (surcharge)Dry cleaning/laundry serviceRoll-in showerCoffee shop or caféATM/bankingIn-room accessibilityGift shops or newsstandHair salonAccessible bathroom24-hour health clubYear Built - 2011Coffee/tea in common areas24-hour fitness facilitiesNumber of restaurants - 3Designated smoking areas (fines apply)Free newspapers in lobbyFree self parkingMeeting rooms - 10Number of floors - 23Billiards or pool tableNumber of buildings/towers - 1Laundry facilitiesBar/loungeElevator/liftSnack bar/deliIndoor pool24-hour Front DeskConcierge ServiceLuggage StorageAirport Transfer (Surcharge)Designated Smoking AreaMultilingual StaffGardenBusiness Center

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  • Including Meal(s)
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Deluxe Room, 1 King Bed, Non Smoking in Hilton Nanjing

Room Image

Wired Internet access (surcharge),Iron/Ironing Board,Private bathroom,Shower/tub combination,Blackou...t drapes/curtains,Desk,Free toiletries,Room service (24 hours),Premium TV channels,Cable TV service,Daily housekeepingMore
Room Only 

3% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

11,302

8,259

Per Night

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Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

3% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

8,619

8,274

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

4% OFF

Free Breakfast

Free Cancellation before 02-Feb-2019 11:00 PM IST

9,653

9,267

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

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Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

1 more tariffs available

Deluxe Twin Room, 2 Single Beds, Non Smoking in Hilton Nanjing

Room Image

Wired Internet access (surcharge),Iron/Ironing Board,Private bathroom,Shower/tub combination,Blackou...t drapes/curtains,Desk,Free toiletries,Room service (24 hours),Premium TV channels,Cable TV service,Daily housekeepingMore
Room Only 

3% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

11,302

8,259

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

Applied INTL_CBCARD Get cashback to all credit and debit cards within next 72 hours, T&Cs apply

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

3% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

8,619

8,274

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

4% OFF

Free Breakfast

Free Cancellation before 02-Feb-2019 11:00 PM IST

9,653

9,267

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

Applied INTL_CBCARD Get cashback to all credit and debit cards within next 72 hours, T&Cs apply

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

1 more tariffs available

Executive Room, Non Smoking, Business Lounge Access in Hilton Nanjing

Room Image

Wired Internet access (surcharge),Iron/Ironing Board,Private bathroom,Shower/tub combination,Blackou...t drapes/curtains,Desk,Free toiletries,Room service (24 hours),Premium TV channels,Cable TV service,Daily housekeepingMore
Room Only 

4% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

13,298

10,174

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

Applied INTL_CBCARD Get cashback to all credit and debit cards within next 72 hours, T&Cs apply

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

4% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

10,619

10,194

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

4% OFF

Free Breakfast

Free Cancellation before 02-Feb-2019 11:00 PM IST

11,649

11,183

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

Applied INTL_CBCARD Get cashback to all credit and debit cards within next 72 hours, T&Cs apply

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

1 more tariffs available

Executive Twin Room, Non Smoking, Business Lounge Access in Hilton Nanjing

Room Image

Wired Internet access (surcharge),Iron/Ironing Board,Private bathroom,Shower/tub combination,Blackou...t drapes/curtains,Desk,Free toiletries,Room service (24 hours),Premium TV channels,Cable TV service,Daily housekeepingMore
Room Only 

4% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

13,298

10,174

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

Applied INTL_CBCARD Get cashback to all credit and debit cards within next 72 hours, T&Cs apply

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

4% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

10,619

10,194

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

4% OFF

Free Breakfast

Free Cancellation before 02-Feb-2019 11:00 PM IST

11,649

11,183

Per Night

Applied INTL_CBCARD Get cashback to all credit and debit...

Applied INTL_CBCARD Get cashback to all credit and debit cards within next 72 hours, T&Cs apply

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

1 more tariffs available

Junior Suite, 1 King Bed, Non Smoking in Hilton Nanjing

Room Image

Wired Internet access (surcharge),Iron/Ironing Board,Private bathroom,Shower/tub combination,Blackou...t drapes/curtains,Desk,Free toiletries,Room service (24 hours),Premium TV channels,Cable TV service,Daily housekeepingMore
Room Only 

3% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

17,079

13,805

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Feb, 2019.

INCLUSIONS

Room Only Pay at Hotel

3% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

14,407

13,831

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

3% OFF

Free Breakfast

Free Cancellation before 02-Feb-2019 11:00 PM IST

15,430

14,813

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Feb, 2019.

INCLUSIONS

Free Breakfast

1 more tariffs available

King Deluxe, Deluxe Suite, 1 King Bed, Non Smoking in Hilton Nanjing

Room Image

Wired Internet access (surcharge),Iron/Ironing Board,Private bathroom,Shower/tub combination,Blackou...t drapes/curtains,Desk,Free toiletries,Room service (24 hours),Premium TV channels,Cable TV service,Daily housekeepingMore
Room Only 

3% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

21,806

18,342

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Feb, 2019.

INCLUSIONS

Room Only Pay at Hotel

3% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

19,143

18,378

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

3% OFF

Free Breakfast

Free Cancellation before 02-Feb-2019 11:00 PM IST

20,157

19,351

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Feb, 2019.

INCLUSIONS

Free Breakfast

1 more tariffs available

Suite, 1 King Bed, Non Smoking in Hilton Nanjing

Room Image

Wired Internet access (surcharge),LCD TV,Iron/Ironing Board,Private bathroom,Shower/tub combination,...Blackout drapes/curtains,Desk,Free toiletries,Room service (24 hours),Premium TV channels,Cable TV service,Daily housekeepingMore
Room Only 

4% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

47,015

42,543

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Feb, 2019.

INCLUSIONS

Room Only Pay at Hotel

4% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

44,401

42,625

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

4% OFF

Free Breakfast

Free Cancellation before 02-Feb-2019 11:00 PM IST

45,366

43,551

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

If you choose to make a booking by paying ₹ 1 now (this facility is only available on payments made via credit card), we will deduct remaining amount from your card on 11:00 AM, 01 Feb, 2019.

INCLUSIONS

Free Breakfast

1 more tariffs available

Presidential Suite, Multiple Beds, Smoking in Hilton Nanjing

Room Image

Wired Internet access (surcharge),LCD TV,Private bathroom,Shower/tub combination,Desk,Daily housekee...ping,Iron/Ironing Board,Blackout drapes/curtains,Free toiletries,Room service (24 hours),Premium TV channels,Cable TV service,SmokingMore
Room Only 

9% OFF

Non Refundable

304,359

274,434

Per Night

Book Now

Booking Policy

BOOKING POLICY

This is a Non-refundable and non-amendable tariff. Cancellations, or no-shows will be subject to a hotel fee equal to the 100.0% of booking amount. Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only 

3% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

304,359

289,593

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Room Only Pay at Hotel

3% OFF

Free Cancellation before 02-Feb-2019 11:00 PM IST

Pay at Hotel

302,242

290,152

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Breakfast 

4% OFF

Free Breakfast

Free Cancellation before 02-Feb-2019 11:00 PM IST

302,709

290,601

Per Night

Book Now

Booking Policy

BOOKING POLICY

Free Cancellation (100% refund) if you cancel this booking before 2019-02-02 23:59:59 (destination time). Cancellations made after 2019-02-02 23:59:59 (destination time) will be subject to a hotel fee equal to the booking amount for 1.0 night(s). Cancellations are only allowed before Check-In. All time mentioned above is in destination time.

INCLUSIONS

Free Breakfast

2 more tariffs available

3 more room type(s) available

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Hilton Nanjing Hotel policies

Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 12 PM.

Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.

Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.

Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.

Read All Policies

Hotel Policy

The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.

It is mandatory for guests to present valid photo identification at the time of check-in.

In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.

The room tariff is inclusive of extra charges applicable for the children.

If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed

Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 3 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.

The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.

The room tariff is inclusive of charges for extra bed for adults.

For any update, User shall pay applicable cancellation/modification charges.

Modified bookings will be subject to availability and revised booking policy of the Hotel.

The cancellation/modification charges are standard and any waiver is on the hotel's discretion.

Number of modifications possible on a booking will be on the discretion of MakemyTrip.

Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.

Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.

User rating & reviews

Read about experiences of fellow travellers who have stayed at this hotel.

4364 Reviews

EXCELLENT 180 reviews

VERY GOOD 112 reviews

AVERAGE 42 reviews

POOR 16 reviews

TERRIBLE 14 reviews

SERVICE LOCATION VALUE ROOM CLEANLINESS

Kevin C

Family Traveller

23 Apr 2018

Not Hilton standard hotel

This hotel is a par below normal standard “Hilton” hotel. The toiletries provided in room are not Hilton globally products but Double Tree level. Being a diamond member we were told our room was updated to executive room. However we can’t tell if there is any difference from a superior room in terms of size layout. There was no coffee machine provided in an Executuve room that is rather poor for a 5* hotel. The room was rather stuffy and we complained it to the front deck staff the next morning (arrived midnight the first night). They didn’t offer us change of room but suggesting to have window open for ventilation due to no air conditioning will be operating during the changing of seasons. The situation actually worsen on second night as we can’t rest properly. We only been offer to move room on third night. It got a bit better but still feeling stuffy. We were travelled in Shanghai and Hangzhou before Nanjing but neither other hotels, Intercontinental or Marriott had given us such uncomfortable feeling on the same trip. Breakfast got good selection overall but no variation at all over a total 3 days of stay, which can be improved. One of the restaurant staff (sorry forgotten her name) was quite good and always taken care of us during our breakfast. The executive lounge was also good and the staff there were quite friendly and helpful that made us feeling dining at own home. This is much much better than the front deck staff. Based on our observation, there was inadequate concierge in the hotel (one at most time). Majority of the time the concierge was busy in helping people to do shipping rather than providing advice to hotel guess. We found rather annoying and upset was the taxi booked via the hotel didn’t run on meter, neither we have been informed in the first place. Our taxi cost from the hotel to the railway station (without traffic) was end up approx. 50% extra by comparing our arrival from the railway station to the hotel. Never experience this from other hotels during the entire trip. So lesson learnt - always ask and confirm despite you thought it will be genuine when book via hotel itself.

Moomeow

Business Traveller

20 Apr 2018

A Confused Hilton Hotel

Stayed at this hotel the second time. Apparently there’s a change in ownership recently. This has somehow resulted in untrained staff on Hilton policies. I had a few unpleasant encountering here during my stay: 1) I had requested the concierge to buy train ticket for me from Nanjing to Shanghai. Regrettably they couldn’t do it because I have to pay them in cash first. I told them to charge to my hotel bill as I will be back to hotel only after 10pm. Other hotels in Shanghai are able to do it for me most of the time. In the end, the concierge told me they couldn’t do it for me still, as they couldn’t get approval to pay for me for the train ticket purchase and charge it to my hotel bill. This is bad as an international hotel brand they are not able to practise flexibility and fulfilled a simple request. The staff are becoming very rigid here. 2) I called to check on free breakfast as I am a gold member. First call, I was told no breakfast even though I am a gold member. Second call, the lady from hhonors told me she needs to check and call me back. 15 mins later still no call and when I called her back, she said free breakfast only at the lounge. I then asked her whether I can have my breakfast at the cafe on lobby, she said “no”. I told her this could be wrong as most of the time gold members are allowed to have breakfast either at executive lounge or the lobby lounge. She then checked with her colleague and told me “yes” 3) the shower control knob- it is so difficult to turn it by hand for turning on the water for hand shower/ rain shower 4) no shaver and cream set provided in the room There’s just so many uncertainties and untrained staff on Hilton hhonors policies and benefits for its members. Staff lacked any food initiative and appeared least helpful compared to other Hilton hotels. Will I stay there again? I’m not sure, maybe I’ll explore other hotel in future.

qifeng l

Family Traveller

04 Apr 2018

best hotel in nanjing staff Ol....

i was check in on 30/March?check out 31/March?hotel guest room clean and new?hotel near supermarket only walk 3mins?breakfast food nice?breakfast restaurant staff very friendly?name of the staff Olivia from we enter the restaurant very friendly say good morning to us ?staff Miss Olivia very outstanding ?and also look for table for me and my mother?we has enjoy the breakfast?the staff service good ?after we finished the food?the staff will help us to remove the plate?thank you Dear olivia?we are have good time in hilton nanjing ?we will back nanjing Again?also will stay Hilton nanjing?we like the hotel ?we like the staff ?we like the hotel Location?Hilton nanjing is best hotel in china thanks

Guillaume D

Business Traveller

30 Mar 2018

Everything starts to feel wron....

Have stayed a few times at this Hilton, but this 2nights stay did not meet Hilton vision “When you step into a Hilton everything start to feel right.” Started well as I was told that I was upgraded to luxury floor, but quickly fallen apart with my tiramisu still frozen in the middle and the fact that A.C. was not strong enough + HDMI cable to TV was not working. Next morning asked for room to be fixed while I go to work. When I arrived in evening, went to front lobby to ask if everything was fixed and talked to one of the manager who was speaking French and he told me that if not fixed he will upgrade me to a suite and give me a call later in my room to check (which he did not for both promise). Room was not fixed and ended up moving to another standard room where A.C. was slightly better and HDMI was working. Next problem was my second dinner which was delivered in one hour instead of 30’ and after having to call and complain twice. In the end, really disappointed as Issues could have been better managed.

Brad H

Couples Traveller

26 Mar 2018

Wonderful hotel, excellent Exe....

The Hilton Nanjing is a very impressive property and we really enjoyed our 2 night stay. We had a room on the top floor in an executive suite (Floor 27). The room was modern, clean and very spacious, with a massive bathroom and rainfall shower. WiFi in the room worked well. We found the room too hot at first but we were able to get staff to open the windows which made it much better. The Executive lounge on the 26th floor served breakfast in the morning, afternoon tea and drinks/canapés in the evening. The food and drink quality was high, and the choices substantial enough to be able to skip dinner. We found the lounge staff to be very friendly and helpful. The location was good being a 3 minute walk to the subway which got you around the city quickly and cheaply. It was also possible to walk to the Nanjing Massacre memorial nearby. There is a shopping centre next door which also has a range of food options. Overall this was a fantastic Hilton stay in an interesting city.

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