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Banyan Tree Hangzhou
2 Westbrook Resort, 21 Zijingang Road
SOLDOUT for the selected dates
Banyan Tree Hangzhou photos (47)
38+
Banyan Tree Hangzhou
2 Westbrook Resort, 21 Zijingang Road
- professional photos (47)
4.5
EXCELLENT
About Banyan Tree Hangzhou
check-in 3 PM | check-out 12 PM
Property Location
With a stay at Banyan Tree Hangzhou in Hangzhou (Xihu), you'll be within a 15-minute drive of Xixi Wetland Park and National Wetland Museum of China. This 5-star hotel is 5.2 mi (8.4 km) from West Lake and 2.6 mi (4.2 km) from Cai Shenmiao.
Rooms
Make yourself at home in one of the 72 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Dining
Grab a bite at Tea House, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is included.
Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a train station pick-up service.
Facilities offered in Banyan Tree Hangzhou :
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Banyan Tree Hangzhou Hotel policies
Check in/out Hotel Check-in Time is 3 PM, Check-out Time is 12 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
Read All Policies
Hotel Policy
The primary guest checking in to the hotel must be at least 18 years of age. Children accompanying adults must be between 1-12 years.
It is mandatory for guests to present valid photo identification at the time of check-in.
In case of bookings where payment is charged directly at the hotel, we need your Credit Card details to guarantee the booking. The booking confirmation is subject to successful validation of your Credit Card by the hotel. MakeMyTrip will not charge your card; however, the hotel reserves the right to charge a part or full amount before the check-in.
The room tariff is inclusive of extra charges applicable for the children.
If your child requires additional bedding and/or breakfast options, please book them as an adult to ensure the correct room configuration. You will be notified of any additional costs resulting from individual hotel policies regarding children staying with parents and age range allowed
Early check-in or late check-out is subject to availability and may be chargeable by the hotel. The standard check-in time is 3 PM and the standard check-out time is 12 PM. After booking you will be sent an email confirmation with hotel phone number. You can contact the hotel directly for early check-in or late check-out.
The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check-out.
The room tariff is inclusive of charges for extra bed for adults.
For any update, User shall pay applicable cancellation/modification charges.
Modified bookings will be subject to availability and revised booking policy of the Hotel.
The cancellation/modification charges are standard and any waiver is on the hotel's discretion.
Number of modifications possible on a booking will be on the discretion of MakemyTrip.
Selective offers of MakeMyTrip will not be valid on a cancellation or modification of booking.
Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 307 reviews
VERY GOOD 63 reviews
AVERAGE 30 reviews
POOR 11 reviews
TERRIBLE 10 reviews
Mark H
Couples Traveller
28 May 2018
Celebrating our anniversary
The hotel is gorgeous. We had a bedroom, living room and a huge bathroom. The only problem is that it is a resort hotel and we did not have time to enjoy the amenities. We ate dinner in the restaurant and the food was fine but we got our entrees separately about 10 minutes apart. We went next door to the Sheraton hotel and had a terrific dinner in their French restaurant.
Katie H
Couples Traveller
05 Apr 2018
Overpriced and disappointing. ....
My partner and I stayed here for three nights in early April. We had been looking forward to our stay and, for the most part, it was average. The positives: The guest services staff were lovely, and could not have been more helpful, even providing us with a potion to relieve the itch of numerous mosquito bites we received whilst staying in our villa. The breakfast was more than ample, with free flow prosecco and varied choices from which to select. The breakfast restaurant staff, though, were sullen and more interested in being on their phones than attending to their guests. I had to ask for coffee on one morning three times before it was served. The negatives: The jet spa villa was advertised as being a retreat from the world. Whilst the high walls at the entry provided privacy, and it was lovely to sit out there on the patio, the verandah at the back looked out onto what could only be described as a swamp – it was not the wetlands it was purported to be at all, but instead a stagnant pool of water with a refuse pipe running through it. What’s more, on our second morning, we opened the blinds onto the verandah, only to be greeted with a team filming some kind of production and, when we left the villa for breakfast, the rest of their team was milling about out the front. It would have been nice for the Banyan Tree staff to have informed us of this disturbance. When we arrived, the jet pool was dirty and it was clear it had not been cleaned since the previous guests. This was promptly remedied by the staff, and we are grateful for their prompt assistance. The villa itself was old and tired; there was dust everywhere, stains on the carpet, couch and the curtains. The door handles were sticky, and there were handprints and smears of handprints all over the woodwork. The bathrooms were very clean, however, with plentiful soft towels and lovely products. This space was, perhaps, my favourite of the entire villa. If you’re considering a visit to this location, a word of warning: Don’t come in Spring or Summer when it is mosquito season. We were left badly bitten (both inside the villa, and outside on the terrace) – it wouldn’t hurt for the staff to use a mosquito bomb, regular smoke or provide mosquito coils to burn like incense, to ensure that the mosquitos are eradicated from the villas, especially around areas of water. The spa treatments were also disappointing, I had also booked a 90 min massage, but it only went for just over 60 minutes. I wish I spoke Mandarin, as I could have asked why, and a child screaming right outside the window meant that an experience I hoped would be relaxing was, instead, quite the opposite. Considering that staying in a jet pool villa at the Banyan Tree is very expensive, I would have expected more. It definitely was not the 5-star experience as the website had proclaimed. Given the cost, I expected more. I do not recommend this Banyan Tree and, having stayed at other locations in other countries, I would say this is the poorest of them all.
Ong F
undefined Traveller
04 Jan 2018
Banyan Tree Hangzhou
Nice property but requires upkeep. The pool is not in tip top condition. A lot of controls in jacuzzi not functioning. Front desk staff are excellent but restaurant staff needs improvement, learn to smile!
paula r
Couples Traveller
06 Dec 2017
Amazing
This hotel is in a beautiful location,surrounded by lush vegatation surrounded by water and bridges.the rooms are huge,suites with gigantic and elefant bathroom,nice bedroom with big tubs.staff is super nice.breakfast could be a bit better,also breakfast location is small and seems a bit old.but the rest is well worth it.
Remi R
Business Traveller
26 Nov 2017
Great rooms and Villas
the villas design, size and confort is exceptional. The resort was tired, it needed some investment. the food was not up to the level that this hotel/resort you should be expecting. i agree that the breakfast was boring
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