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Mall Road, Darjeeling | About a minute walk to Darjeeling Mall Road
135 Ratings, 62 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Windamere is a charming colonial property nestled in Darjeeling, offering breathtaking views and a nostalgic atmosphere. Guests appreciate the prime location near the mall, warm hospitality, and delicious food that reflects its heritage. The property boasts lovely gardens, cozy rooms, and top-notch service, making it a memorable experience. Some noted maintenance could improve, but the overall appeal remains strong.
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Excellent Stay
property is beautiful, surrounding landscape is mesmerizing surrounded by mountains on all sides. From one side of the periphery one can see the darjeeling mal. A Mahakal temple is a two minutes walk from the hotel. Downwards is the observatory area where the stunning view of sunrise and Mt Kanchenjangha will give you an awesome experience. Close by is the Raj Bhavan. This Windamere hotel is set in the heart of Darjeeling
Room: Colonial Cottage
Windamere Hotel - A Colonial Heritage has replied on Sun Oct 19 13:31:11 IST 2025
Dear Ms. Ananya, Thank you so much for your wonderful review! We’re delighted that you enjoyed the scenic charm, peaceful surroundings, and the heritage ambience of Windamere Hotel. It’s heartening to know you appreciated our location near the Mall, Raj Bhavan, and the Mahakal Temple. We truly look forward to welcoming you back soon for another memorable stay amidst the hills of Darjeeling. Warm regards, Arjun Chaudhry General Manager Windamere Hotel, Darjeeling
Good Stay
Windamere is a colonial property, made long back, located in prime location but Kanchenjunga isn't visible. Ventilation is a major issue in the end September as it's quite hot. You can't open the window as monkeys enter in the room and almost snatched the mobile. Excellent hospitality and food. I think it will be better, if they put on the window grill to protect from the monkey. Visit in the winter should be ideal as there's no fan in the room.
Room: Deluxe Cottage Rooms
Windamere Hotel - A Colonial Heritage has replied on Mon Oct 20 09:56:00 IST 2025
Dear Mr. Ranjit, Thank you for sharing your feedback. We’re delighted to know you enjoyed the hospitality and food at our heritage hotel. We truly appreciate your valuable suggestions regarding ventilation and window safety. As part of our ongoing restoration efforts, we are working on suitable measures to enhance guest comfort while preserving the property’s colonial charm. We hope to welcome you again during the winter season for a more comfortable and memorable experience at Windamere. Warm regards, Arjun Chaudhry General Manager
Average Stay
room too small, service is not good , not worthy for me, location is very good, maintains is not good
Room: Super Deluxe Cottage Rooms|Deluxe Cottage Rooms
Windamere Hotel - A Colonial Heritage has replied on Mon Oct 20 10:08:32 IST 2025
Dear Mr. Debmalya, Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. Your comments regarding service, and maintenance have been noted and shared with our team for immediate improvement. We’re glad you appreciated our prime location and truly hope to have another opportunity to serve you with a more comfortable and pleasant stay in the future. Warm regards, Arjun Chaudhry General Manager
Excellent Stay
The stay was fantastic. All the stuffs are very polite which add more taste to our stay.I highly recommend this hotel for a pleasant stay in Darjeeling.
Room: Deluxe Cottage Rooms
Windamere Hotel - A Colonial Heritage
Dear Mr. Abhijit Dastider, Thank you for choosing Windamere and for your wonderful feedback. We’re delighted to hear your stay was fantastic and that our polite staff added to your experience. Your recommendation means a lot to us. We look forward to welcoming you back for another pleasant stay in Darjeeling! — Team Windamere Hotel, Darjeeling
Average Stay
well the place looks a bit rundown. we came with a lot of expectations having stayed here earlier but frankly were a bit disappointed.
Room: Super Deluxe Cottage Rooms
Windamere Hotel - A Colonial Heritage
Dear Guest, Thank you for returning to Windamere and for sharing your honest feedback. I’m truly sorry that we fell short of your expectations this time and that parts of the property felt rundown. As a heritage hotel, we’re actively refurbishing select areas to preserve the vintage charm while improving comfort—but this should never detract from your experience. I’ve shared your comments with our housekeeping and maintenance teams for immediate action. If you’re willing, please share your stay dates and room details so we can review specifically what you encountered and make it right. We value your past patronage and would love another chance to host you better. Warm regards, Team Windamere Hotel, Darjeeling
Lovely stay at Windamere Darjeeling
It was a wonderful experience to stay at the Windamere Darjeeling. Excellent location, the vintage charm and most importantly the hospitality of the staffs are the highlights of the stay. Definitely going to come back to this dreamy place very soon.
Room: Deluxe Cottage Rooms
Windamere Hotel - A Colonial Heritage
Dear Guest, Thank you for choosing Windamere Darjeeling and for your generous words. We’re delighted that our location, vintage charm, and—most importantly—our team’s hospitality made your stay memorable. It’s wonderful to know you plan to return; we can’t wait to welcome you back to our dreamy corner of Darjeeling soon! Warm regards, Team Windamere Hotel
warm experiences would like to visit again staffs were very cordial
It was very good experience. Staffs are very polite,cooperative and cordial. Foods was delicious. Room was very clean and cosy. Deepikcha was very cooperative and very nicely behaved. Always caring us.
Room: Superior Accommodation
Windamere Hotel - A Colonial Heritage
Dear Somrita Chakraborty, Thank you for sharing your experience! We’re delighted you found our team polite, cooperative and cordial, enjoyed the delicious food, and appreciated the clean, cozy room. A special thanks for mentioning Deepikcha—we’ve shared your kind words with her. We look forward to welcoming you back to Windamere Hotel soon. Warm regards, Team Windamere Hotel, Darjeeling
great stay
The overall experience was great, from stay to food everything was an experience to remember
Room: Superior Accommodation
Windamere Hotel - A Colonial Heritage
Thank you for the wonderful feedback! We’re thrilled to know that both your stay and dining were memorable. Your kind words mean a lot to our team. We look forward to welcoming you back to Windamere soon. — Team Windamere Hotel, Darjeeling
Excellent Stay
It is very well and good stay for my family and we shall come here next visit It is very well and good stay for my family and we shall come here next visit
Room: Preferred Accommodation
Windamere Hotel - A Colonial Heritage
Thank you for choosing us for your family stay! We’re delighted you had a very good experience and that you plan to return on your next visit. We look forward to welcoming you back to Windamere. — Team Windamere Hotel, Darjeeling
Excellent Stay
Our stay was excellent at Windamere. We stayed at observatory house building. Right from view from room to room quality abd amenities everything was top notch. Special mention to the behaviour of each staff. Finally food quality was mouth-watering and that too at reasonable price
Room: Superior Accommodation
Windamere Hotel - A Colonial Heritage
Thank you for the wonderful review! We’re delighted your stay at Observatory House was excellent—from the room’s view to the quality and amenities. Your appreciation for our team’s behaviour means a lot, and we’re thrilled you found the food mouth-watering and reasonably priced. We look forward to welcoming you back soon. — Team Windamere Hotel, Darjeeling
Average Stay
Food was the worst part. Very high prices keeping in view of the property
Room: Superior Accommodation
Windamere Hotel - A Colonial Heritage
Dear Guest, We’re truly sorry that the food did not meet your expectations and that you felt the pricing was high. This isn’t the experience we aim to deliver. We’re already reviewing our menu pricing, portions, and value with the kitchen team, and your feedback will guide those improvements. If you could share your date of visit and items ordered we’ll look into it and do our best to make it right. We hope to earn back your trust on your next visit. Warm regards, Team Windamere Hotel / Wuthering Bites
Excellent Stay
It’s a great property. Staff is really nice
Room: Preferred Accommodation
Windamere Hotel - A Colonial Heritage
Thank you for the kind words! We’re thrilled you enjoyed the property and found our staff nice—we’ll share your compliments with the team. We look forward to welcoming you back soon. — Team Windamere Hotel, Darjeeling
Excellent stay
Beautiful colonial architecture, immaculately maintained to the best possible extent, that takes you back in time. Service always comes with a smile and food is excellent.
Room: Preferred Accommodation
Windamere Hotel - A Colonial Heritage
Thank you for the wonderful review! We’re delighted our colonial architecture and carefully maintained heritage made you feel transported in time. So glad the service with a smile and excellent food completed the experience. We look forward to welcoming you back soon. — Team Windamere Hotel / Wuthering Bites
great stay
Food was great, rooms were neat and clean, everything was up to the mark, great location just beside Mall Road
Room: Preferred Accommodation
Windamere Hotel - A Colonial Heritage
Thank you for the lovely feedback! We’re delighted you enjoyed the great food, neat & clean rooms, and our prime location near Mall Road. Your kind words mean a lot to our team. We look forward to welcoming you back—perhaps for brunch on the deck at Wuthering Bites next time. — Team Windamere Hotel, Darjeeling
Excellent Stay
Windamere transports you to the British colonial era- the decors, furnitures, fixtures, meticulously done rooms, curated gardens.... every inch of the property oozes heritage. I feel the only deterrent was the breakfast. Windamere, being a 150 years old British establishment who prides itself in maintaining the colonial charm should not indulge into trying to cook dhosa-idli, chola-batura or luchi-puri. None of them tasted authentic whereas the continental part was as good as it could be. So they should concentrate more on their specialties skill rather than trying to make everything for everyone!
Room: Preferred Accommodation
Windamere Hotel - A Colonial Heritage
Thank you for this thoughtful review. We’re delighted that our colonial décor, curated gardens, and heritage atmosphere resonated with you. 🙏 I’m sorry the breakfast fell short—especially the Indian items you mentioned. Our intention was to offer variety, but you’re right: authenticity matters more than breadth. We’re already: Refocusing on our strengths with classic continental breakfast done impeccably, and Reviewing the Indian selection to keep it limited but authentic (standardized recipes, better technique, and tighter quality checks). Your feedback helps us improve exactly where it counts. We hope to welcome you back for a classic Windamere breakfast—fresh bakes, eggs-to-order, preserves, and good coffee—done the way it should be. Warm regards, — Team Windamere Hotel / Wuthering Bites
Excellent..................................................................
coupleExcellent.
Room: Superior Accommodation
Windamere Hotel - A Colonial Heritage
Thank you! Delighted to hear you found the food excellent. I’ll share your praise with our kitchen team. See you again—perhaps for brunch on the deck or evening cocktails. — Team Windamere Hotel / Wuthering Bites
Stay in heritage
familyI absolutely loved my stay here! i was there for 2days, and the service, amicability and comfort levels were spot on! front office was very prompt as well as kitchen and others. Cleanliness, politeness and extreme levels of flexibility of the staff as well as spacious and comfy beds and clean linen makes me recommend windamere hotel to anyone
Room: Preferred Accommodation
Windamere Hotel - A Colonial Heritage
Thank you for the glowing review—and for spending two days with us! We’re thrilled that service, friendliness, and comfort were spot on, and that our Front Office, Kitchen, and team could take good care of you. Delighted the cleanliness, flexibility, spacious beds, and crisp linen stood out. Your recommendation means a lot. We look forward to welcoming you back soon—perhaps for brunch at Wuthering Bites or sunset drinks on the deck. — Team Windamere Hotel, Darjeeling
Good Stay
it is a brilliant property but a little under maintained, especially the old rooms. you got to make sure they are kept well. apart from that, a really good stay..amazing food, amazing rooms...in love with the music room...
Room: Preferred Accommodation
Windamere Hotel - A Colonial Heritage
Thank you for the candid feedback and the kind words! We’re thrilled you loved the food, rooms, and especially our Music Room. 🙏 We’re sorry some of the older rooms felt under-maintained. We’ve already stepped up preventive checks and refresh work (paint touch-ups, upholstery/linen replacements, wood care for antiques, and plumbing/electrical audits) to keep our heritage spaces at their best. If you can share your stay dates/room number , it’ll help us address specifics faster. We look forward to welcoming you back for an even better experience next time. — Team Windamere Hotel, Darjeeling
A trust with the Past
located at the primest of location just beside the Mall, easily accessible still by car. rooms are well maintained, food takes you back to the days of the British Raj as well as the modern tastes. the serene beauty of the environment with the colonial hangover embedded in the very structure of the establishment is an experience in itself. staff are very courteous and prompt and share anecdotes of famous dwellers of the days gone by..
Room: Superior Accommodation
Windamere Hotel - A Colonial Heritage has replied on Fri Aug 29 12:15:16 IST 2025
Dear Guest, Thank you for sharing such wonderful feedback about your stay at Windamere Hotel. We are delighted to know that you enjoyed our prime location by the Mall, the colonial charm of our rooms, and the blend of traditional and modern cuisines. It gives us immense joy that the serene ambience and heritage experience left a lasting impression on you. Our team takes pride in maintaining the legacy of the British Raj era while ensuring warm and prompt service, and your kind words will truly motivate them. We look forward to welcoming you back soon for yet another memorable experience amidst history and hospitality. Warm regards, Team-Windamere Hotel, Darjeeling
Wind a
coupleIt was one of my dreams come true when i stayed at windamere, darjeeling as i longed for this vacation. We were absolutely delighted after the -in! warm was the welcome with the lovely and humble attitude of the hotel staff. So, was the charming colonial architecture of the property! i must say that this is a must visit hotel for the people who love colonial hangovers and old world charm! food was equally good served in proper crockery and cutlery. A five star for this wonderful hotel!
Room: Preferred Accommodation
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