Istana Resort & Spa

Istana Resort & Spa has replied on Fri Sep 19 21:39:54 IST 2025

Dear Mr Sinha, Namaste! Thank you for your kind words! We're so glad you enjoyed the view, location, and the service from our staff. We hope to welcome you back soon! Warm Regards, Management- Istana Resort and Spa

Istana Resort & Spa has replied on Fri Sep 19 21:48:04 IST 2025

Dear Mr Jaiswal, Namaste! Thank you for your feedback! We truly appreciate your honest insights. We're sorry to hear that the room didn't meet your expectations. We will surely share your feedback with the management team and corrective measures shall be put in place. Your comments are important to us, and we hope to have the opportunity to provide you with a better experience in the future. Warm Regards, Management- Istana Resort and Spa

Istana Resort & Spa has replied on Fri Sep 05 12:37:00 IST 2025

Dear Mr Kumar, Namaste! We thank you for choosing to stay with us and taking the time to share your valuable feedback in regards to your stay at our property. It was indeed our pleasure to serve you and we eagerly await your returns in the near future. Warm Regards, Management- Istana Resort and Spa.

Istana Resort & Spa has replied on Fri Sep 05 12:39:47 IST 2025

Dear Mr Saha, Namaste! Thank you for your feedback and for choosing to stay with us. We're pleased to know you had a good overall experience and enjoyed the view of the majestic Kanchenjunga from your room. Your feedback helps us as we continuously evaluate our offerings to ensure they provide value to our guests. We hope to welcome you back again soon for another pleasant stay. Warm Regards, Management- Istana Resort and Spa.

Istana Resort & Spa

Dear Mr Anand, Namaste! Thank you so much for your kind and detailed feedback. We’re delighted to hear that your stay with us at Istana was comfortable and enjoyable. It’s wonderful to know that our reception and restaurant staff made a positive impression with their friendly and supportive service. We're also glad you appreciated the hot and customized meals, as well as the spacious and ambient reception and outdoor seating areas — we take pride in creating a welcoming atmosphere for our guests. Your appreciation means a lot to our entire team, and we look forward to welcoming you back for another memorable stay! Warm Regards, Management- Istana Resort and Spa.

Istana Resort & Spa

Dear Mr Varma, Namaste! Thank you so much for your heartfelt review! We’re absolutely delighted to know that your experience with us was one of the best you’ve had. It’s wonderful to hear that you enjoyed every aspect of your stay — from the food, location, and room to the mesmerizing view of Kanchenjunga. We're especially happy to know that Priyanka at the reception could support you with an upgrade and make your stay more comfortable. We’ll be sure to pass along your kind words to her and the rest of the team. We’re thrilled that you loved the hi-tea with pakoras, chai, and Siliguri biscuits — it’s always our aim to add those little touches that make a stay memorable. Your recommendation truly means a lot to us. We look forward to welcoming you back soon for another unforgettable visit! Warm Regards, Management- Istana Resort and Spa.

Istana Resort & Spa

Dear Mr Mittal, Namaste! Thank you for your lovely feedback! We’re so glad to hear that you enjoyed your stay, loved the view from your room, and appreciated our staff and well-maintained property. It means a lot to us that you'd like to return again and again — we’ll be here to welcome you with the same warmth and hospitality each time! Looking forward to hosting you again soon. Warm Regards, Management- Istana Resort and Spa.

Istana Resort & Spa has replied on Thu Aug 21 16:49:22 IST 2025

Dear Mr Narzary, Namaste! Thank you for your kind words! We're so glad you enjoyed the view and had a great experience with our staff and service. We look forward to welcoming you back soon! Warm Regards, Management- Istana Resort and Spa.

Istana Resort & Spa has replied on Thu Aug 21 16:50:23 IST 2025

Dear Mr Dey, Namaste! Thank you for your kind feedback! We're delighted to hear that you enjoyed the excellent views, spacious room, and the courteous behavior of our staff. Your satisfaction means a lot to us, and we hope to welcome you back soon for another relaxing stay. Warm Regards, Management- Istana Resort and Spa.

Istana Resort & Spa has replied on Thu Aug 21 16:51:14 IST 2025

Dear Mr Kumar, Namaste! Thank you for sharing your feedback! We’re glad to hear that you had a very good stay and appreciated the hospitality of our staff. We also appreciate your honest comment about the food pricing. Your feedback is valuable, and we will certainly review it as we continuously work to improve our overall guest experience. We hope to welcome you again soon! Warm Regards, Management- Istana Resort and Spa.

Istana Resort & Spa has replied on Fri Aug 22 18:01:38 IST 2025

Dear Mr Nath, Namaste! We’re truly sorry to hear about your disappointing experience and appreciate you bringing these issues to our attention. Cleanliness and guest comfort are our top priorities, and it’s clear we fell short during your stay. Please accept our sincere apologies for the inconvenience caused. Your feedback has been shared with our team to ensure immediate improvements. We hope you’ll consider giving us another chance to provide you with the quality stay you deserve. Warm Regards, Management- Istana Resort and Spa

Istana Resort & Spa

Dear Mr Roychowdhury, Namaste! Thank you for taking the time to share your detailed feedback. We’re glad you appreciated the view from your room and the service, though we’re sorry it didn’t fully meet your expectations. We understand your concerns about the partial Kanchenjunga view and the room condition, and we’ll certainly look into improving these areas. We also appreciate your note about the non-veg food policy and WiFi speeds—your input helps us identify where we can do better. We hope to have the opportunity to provide you with a more satisfying experience in the future. Warm Regards, Management- Istana Resort and Spa

Istana Resort & Spa has replied on Fri Aug 22 17:58:58 IST 2025

Dear Mr Gupta, Namaste! Thank you for your lovely feedback! We're happy to hear you had a comfortable stay, enjoyed the delicious food, and found our staff helpful. It’s wonderful that the mesmerizing view added to your experience. We look forward to welcoming you again soon! Warm Regards, Management- Istana Resort and Spa

Istana Resort & Spa has replied on Fri Aug 22 17:57:35 IST 2025

Dear Guest, Namaste! Thank you for sharing your experience with us! We're glad to hear that you found the accommodations comfortable and well-maintained, and that our staff provided friendly and attentive service. It’s great to know you enjoyed the pool and dining options as well. We appreciate your feedback and hope to make your next stay even better! Warm Regards, Management- Istana Resort and Spa

Istana Resort & Spa has replied on Fri Aug 22 17:45:20 IST 2025

Dear Mr Naveen, Namaste! Thank you for your lovely feedback! We're happy to hear that our staff’s hospitality, delicious food, and beautiful property made your stay enjoyable. It’s great to know you found your room excellent as well. We look forward to welcoming you back soon! Warm Regards, Management- Istana Resort and Spa

Istana Resort & Spa has replied on Fri Aug 22 17:44:43 IST 2025

Dear Mr Das, Namaste! Thank you for your wonderful feedback! We're delighted to hear you enjoyed your stay at Istana Resort and Spa, and that our food, ambience, and hospitality exceeded your expectations. We're glad the evening hi-tea was a special highlight for you. Looking forward to welcoming you back soon! Warm Regards, Management- Istana Resort and Spa

Istana Resort & Spa has replied on Mon Jul 07 18:08:20 IST 2025

Dear Guest, Namaste! Thank you for reaching out and bringing this to our attention. We apologize for the inconvenience caused to you. However, we would like to know in detail about your experience at our property. Hope to see you soon again. Warm Regards, Management- Istana Resort and Spa.

Istana Resort & Spa has replied on Mon Jul 07 18:13:05 IST 2025

Dear Guest, Namaste! Thank you for taking the time to share your experience. We're glad to hear that you appreciated the location and room size. However, we're truly sorry to learn that the suite room did not meet your expectations. Your comments regarding the sofa, bathroom condition, and towel quality have been noted and shared with the relevant teams for immediate review and improvement. We understand how important comfort and value are, especially when booking a suite, and we regret that we fell short in delivering the experience you were expecting. Your feedback helps us identify areas where we need to do better, and we genuinely appreciate you bringing this to our attention. We hope you'll consider giving us another opportunity to serve you better in the future. Warm Regards, Management- Istana Resort and Spa.

Istana Resort & Spa has replied on Mon Jul 07 18:13:56 IST 2025

Dear Guest, Namaste! Thank you so much for your kind words! We’re delighted to hear that you had a comfortable and memorable stay. It’s wonderful to know you enjoyed the food and service at our pure vegetarian in-house restaurant, and that the breathtaking views added to your experience. Your appreciation means a lot to us, and we look forward to welcoming you back for another peaceful and enjoyable stay. Warm Regards, Management- Istana Resort and Spa.

Istana Resort & Spa has replied on Fri Jun 27 16:23:08 IST 2025

Dear Guest, Namaste! Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed our hospitality, service, and delicious food. Your kind words about our staff and location mean a lot to us. We’ll be sure to share your appreciation with the entire Sagar Group team. Looking forward to welcoming you back to Istana for another great experience! Warm Regards, Management- Istana Resort and Spa.