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Review Of Super Collection O Police Bazar Shillong Formerly Pillars House0123401234

Garikhana, Shillong

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.5
    Very Good

    114 Ratings, 64 Reviews

    excellent
    38%
    very good
    22%
    average
    15%
    poor
    8%
    bad
    18%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 2
    • 2
    • 4
    • 5
    • 5
    • 4
    • 4
    • 1

    Rating Categories

    • Location3.2
    • Cleanliness3.8
    • Room3.5
    • Food3.5
    • Hospitality4.0
    • Value For Money3.0
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    This property has garnered mixed feedback. Guests appreciate the helpful staff and clean, spacious rooms. However, many have pointed out issues, including poor food quality, significant delays in service, and maintenance problems. The location is also a bit challenging to access, especially for those with luggage. Overall, it's a basic place with decent hospitality but needs improvement in various areas.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    souvik s.solo

    Pillars House was a good stay for me I would say. There was great space for parking your vehicles. The location was 1 km walking from police bazar. Rooms were decent for the price.

    Travel Month: Oct 2025

    Room: Classic

    2.0

    Poor Stay

    sumit c.family

    I had a terrible experience at this hotel. There was no cook available, so no food was served at all. The maintenance was completely lacking, and the rooms were not properly managed. On top of that, no hotel staff were available to assist with even basic needs. It was one of the most disappointing stays I’ve ever had — I would not recommend this place to anyone until they seriously improve their services.

    Travel Month: Sep 2025 (4-Night Stay)

    Room: Classic

    5.0

    Excellent Stay

    shashank g.

    Very nice rooms located in a safe area and the hotel staff are very cooperative

    Travel Month: Dec 2024

    Room: Classic

    5.0

    Excellent service

    karan v.group

    The rooms were really comfortable and big. The staff were really helpful and at there all the time.

    Travel Month: Dec 2024

    Room: Classic

    • user photos
    • user photos
    • user photos
    • user photos
    4.0

    Good Stay

    family

    we as a family experiencing very pleasant stay over there. The staff is good, and also there is no problem regarding early check-in.

    Travel Month: Oct 2024

    Room: Classic

    • user photos
    • user photos
    • user photos
    1.0

    Horrible ex

    surajit b.family with 1 kid

    They don't have any room service 😔 if you order for any kind of food they'll serve minimum after 2 hours .... Any one want's to stay I will personal say no or try in some other hotels and home stay..

    Travel Month: Oct 2024 (4-Night Stay)

    Room: Classic

    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    sidharth b.business

    There was little to no difficulty finding the property, the owners greeted me as i entered the compound and got me checked in. Everyone was very helpful throughout the stay and i really enjoyed the scenery of the city from the property.

    Travel Month: Apr 2024

    Room: Classic

    1.0

    Worst property owner and status

    sunny s.business

    Worst property and owner behaviour was rude. Mmt service was also worst and friends they are just playing games with customer no support at any end.

    Travel Month: Nov 2023

    Room: Classic

    5.0

    Excellent Stay

    rakesh g.

    Good behavior of staff, good quality food, and best rooms with affordable rates ₹.

    Travel Month: Sep 2023 (3-Night Stay)

    Room: Classic

    4.0

    Good Stay

    rajesh.group

    It was a pleasure staying at this brand new property, which is 5 minutes walking from the district council. Staff was very polite and we'll behaved. Overall the experience was nice. I will definitely stay there again.

    Travel Month: Jul 2023

    Room: Classic

    1.0

    Owner of the property is rude

    hehlangki t.couple

    The owner of the property is rude and unfriendly. My suggestion to the people not to go and stay in that property

    Travel Month: Apr 2023

    Room: Classic

    1.0

    Worst hotel experience

    ashika k.solo

    They didn't let me check in although it was a fully paid booking. They didn't agree with the discounts. The guy at the desk was so rude and walked away while i was talking to them. The place is not as clean as it looks like in the pictures and not as open and breezy. I shifted to a place called jessica residency nearby which was the best decision i made

    Travel Month: Sep 2022 (5-Night Stay)

    Room: Saver Single

    1.0

    Scam

    sanjeeb n.group

    We did 48 hrs advanced booking prior to arrival. It was a disaster once we reached. We were denied the check in, told that can't stay at such low price, they said mm t is taking money in the name of of false booking. Ee had to search for another property at 12:00 midnight. Don't go to this place, very unethical. . Owner asked for extra money when ee decided to leave.

    Travel Month: Sep 2022

    Room: Classic

    4.0

    Good home stay

    arup k.family

    Rooms were clean, friendly staffs but the location is not good the road is very narrow that two cars can not pass at a time simultaneously

    Travel Month: Sep 2022

    Room: Saver Single

    1.0

    Terrible Stay

    manbhalang d.

    Terrible. There was no drinking water or glass water, phone was not working for room services, could not watch tv as setup box wasn't working.

    Travel Month: Jun 2022

    Room: Classic

    5.0

    Excellent Stay

    amelya m.couple

    The hotel staffs were very nice. The food was delicious. There was no problem throughout the stay. Will definitely visit again.

    Travel Month: Jun 2022

    Room: Classic

    Super Collection O Police Bazar Shillong Formerly Pillars House has replied on Fri Jun 24 06:41:04 IST 2022

    Hi, amelya momin! thanks a lot for sharing your opinion with us. So glad to know you liked our services. Please share your feedback in the future as well and we shall strive to make your experience remarkable one ) regards, navneet

    2.0

    Poor Stay

    ratul d.group

    The location of the hotel is very bad. The way by which go to the hotel is not good, its difficult to pass with car. Food was very poor. Hotel environment not good. Staff approch was not good

    Travel Month: Jun 2022

    Room: Classic

    1.0

    No hygiene

    rajesh t.loyalty-iconfamily

    Worst room and room service, room not as per shown in the map. Shown sometding else got in a lodge, student staying on same floor and above floor given on rent por family terrible experience

    Travel Month: May 2022 (3-Night Stay)

    Room: Classic (2X)

    4.0

    Good Stay

    santu g.family

    It's a good place to stay at this price range. The staff were polite. Food was good too.

    Travel Month: May 2022

    Room: Classic (2X)

    1.0

    Worst experience of stay

    fateh s.loyalty-iconcouple

    Rooms only, facilities are lowest, bed was having 7-8 inches projection ahead of main area, many time i hit on my foot. Less space in bathrooms, wc flush water come back from below bowl connection, one day morning water stopped to come. No other facilities available, it is worst property i visited till date.

    Travel Month: Apr 2022 (4-Night Stay)

    Room: Classic (2X)

    Super Collection O Police Bazar Shillong Formerly Pillars House has replied on Fri Apr 29 12:45:25 IST 2022

    Hi fateh singh, we regret the unpleasant experience you had with us. We are continuously working for improvements and we assure you that your next stay is awesome with us. Regards, kartik!

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