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Police Bazar, Shillong | 980 m drive to Shillong Bus Station
204 Ratings, 109 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property boasts an excellent location, tucked away from the hustle yet easily reachable. Guests appreciate the warm hospitality and attentive staff, along with clean, cozy rooms. The food is often highlighted for its taste and variety, especially the breakfast spread. Overall, it offers a calm environment, perfect for family stays, making it a delightful choice for travelers.
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Good Stay
fantastic stay, location, food, amenities and services. Recomending others to stay here as overall services are very good.
Room: executive single
Excellent Stay
Excellent food,nice staff, excellent service.
Room: Executive Double
Excellent Stay
Had a pleasant stay at Hotel Nirvana Orchid. The rooms were clean and comfortable, and the staff was very polite and helpful. The location is convenient, close to major attractions and easy to reach. Food quality was good with decent variety in breakfast. Overall, a great experience and value for money. Would definitely recommend for a comfortable stay. 🌟🌟🌟🌟⭐
Room: Executive Double
Very good hotel!!
Excellent stay. Lovely location. Good food and great staff. The location is excellent as it’s bit away from the crowded areas but easily accessible to all major places. Loved it!!
Room: Executive Double
Average Stay
Pros: Quick Service, Easy access to market, food quality good Cons: Terrible Internet connectivity, Food options devoid of local delicacy, not very near to Police Bazaar, Executive Room too small for accommodation with respect to tariff. Not fit for business traveller
Room: executive single
Great stay
Welcome was prompt and caring.. food was prepared for kids in advance as we were late. The rooms were warm and new … well maintained beds .. Good in the morning was nice ..
Room: executive single|Executive Double
Hotel Nirvana Orchid has replied on Fri Jun 20 10:06:37 IST 2025
Dear Tanmaya Patnaik, Thank you so much for your kind words! We're delighted to hear that you felt warmly welcomed and that the advance meal preparation for the kids made your arrival easier. It's great to know you found the rooms comfortable and well-maintained, and that you enjoyed the breakfast in the morning. Your feedback means a lot to us, and we hope to welcome you and your family back again soon! Warm regards, Hotel Nirvana Orchid
Comfortable stay
Very helpful and kind staff, comfortable hotel, the condition of some rooms could be upgraded, but overall they're well-maintained and clean
Room: executive single
Hotel Nirvana Orchid
Dear Karnamadakala Rahul Sharma, Thank you so much for your kind words and valuable feedback! We're delighted to hear that you found our staff helpful and kind, and that you enjoyed a comfortable stay with us. We also appreciate your comments regarding the condition of some rooms — your input helps us identify areas where we can improve. Rest assured, we are continuously working on upgrades to ensure the best experience for our guests. We hope to welcome you back again soon! Warm Regards, Hotel Nirvana Orchid
Excellent hospitality, satisfactory rooms and amenities.
Had a wonderful stay, the rooms and amenities were satisfactory. I would specially like to appreciate the hospitality extended by the staff at the hotel, starting from our check-in to our check-out. The staff at the reception were very helpful. Would definitely stay here again.
Room: executive single
Hotel Nirvana Orchid
Dear Swapnabrata Lahkar, Thank you for your wonderful review! We’re so pleased to hear that you had a great stay and that our rooms and amenities met your expectations. It's especially heartening to know that our team’s hospitality made a positive impression throughout your visit — from check-in to check-out. Your kind words about our reception staff mean a lot to us. We truly appreciate your support and look forward to welcoming you back on your next visit! Warm Regards, Hotel Nirvana Orchid
very good stay experience
Room was amazing, with bedroom, living room and huge bathroom with luggage area and small kitchen. Good quality was good and service was fast. Only about breakfast spread, which was not so good, not more options
Room: Premium Suite
Hotel Nirvana Orchid has replied on Fri Jun 20 10:16:00 IST 2025
Dear Tejal Singh, Thank you for taking the time to share your experience with us! We're glad to hear you enjoyed the spacious room layout and appreciated the comfort of the bedroom, living area, and amenities like the bathroom and kitchenette. It's great to know our food quality and prompt service met your expectations. We also value your feedback regarding the breakfast spread and will certainly take it into consideration as we work to improve our offerings. We hope to welcome you back again soon! Warm Regards, Hotel Nirvana Orchid
Excellent Stay
It was a great experience to stay in Hotel Nirvana Orchid. Room was clean and well maintained. Staff behaviour was very good. Food was also good in taste and sufficient ammount. I just wanted to have more non veg choices in breakfast. Thanks.
Room: executive single
Hotel Nirvana Orchid has replied on Fri Jun 20 10:23:07 IST 2025
Dear Mampi Bhattacharjee, Thank you for your kind feedback! We’re delighted to hear that you had a great experience at Hotel Nirvana Orchid and that you were pleased with the cleanliness, staff behavior, and food quality. Your suggestion regarding more non-veg options in breakfast is truly appreciated, and we’ll certainly look into improving that aspect. Thank you once again, and we hope to welcome you back soon! Warm Regards, Hotel Nirvana Orchid
Average Stay
Overall a good experience.Location is good but for new traveler’s a bit difficult to find.Food is good, facilities are good but the most important is that the toilet has no proper exhausts, a little ventilation is available but it is towards the room which makes the room inhabitants. A foul smell is there throughout which makes the stay most uncomfortable.:
Room: Premium Suite|executive single
Hotel Nirvana Orchid
Dear Nazim Ahmed, Thank you for sharing your feedback with us. We’re glad to know that you had an overall good experience and appreciated our location, food, and facilities. However, we sincerely apologize for the inconvenience caused by the ventilation issue in the bathroom. We understand how this could impact your comfort, and we truly value you bringing it to our attention. Please be assured that we are taking this matter seriously and will work on improving the exhaust and ventilation system to enhance our guests’ experience. We appreciate your honest feedback, as it helps us to improve. We hope to have the opportunity to welcome you again and provide you with a more comfortable and pleasant stay. Warm regards, Hotel Nirvana Orchid
High price, but average experience
The rooms are not spacious. They are not fit for for family of three. This hotel is not worth for the its price.
Room: Executive Double
Hotel Nirvana Orchid has replied on Fri Jun 20 11:02:32 IST 2025
Dear Rajani Kant Baro, Thank you for taking the time to share your feedback. We're sorry to hear that the room size did not meet your expectations, especially for a family of three. We understand how important comfort and space are during a stay, and we regret any inconvenience caused. Your comments regarding value for price are noted, and we will review them carefully as we continue to improve our services and offerings. We truly appreciate your input and hope to have the chance to better serve you in the future, possibly with a room type more suited to your needs. Warm regards, Hotel Nirvana Orchid
Good Stay
Property location and ambience was very good. Food quality was good. Complimentary Breakfast options were very nice.
Room: Executive Double|executive single
Hotel Nirvana Orchid has replied on Fri Jun 20 11:04:45 IST 2025
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the location, ambience, and food at our property. It's especially great to know that the complimentary breakfast options met your expectations. We truly appreciate your kind words and look forward to welcoming you again soon! Warm Regards, Hotel Nirvana Orchid
Nice stay
Nice stay with good room and good food.Location is very good near Police Bazar.Value for money .Recommended .
Room: Deluxe Room
Hotel Nirvana Orchid has replied on Fri Jun 20 11:07:58 IST 2025
Thank you for your kind review! We're glad to hear you had a nice stay and enjoyed the room, food, and our convenient location near Police Bazar. Your recommendation means a lot to us. We look forward to welcoming you back again soon! Warm Regards, Hotel Nirvana Orchid
Excellent Stay
groupwe stayed for one night and found the hotel extremely good & their staff were very helpful. Food was also top class. I will definitely recommend this hotel for anyone looking for good, clean accommodation at reasonable cost
Room: executive single|Executive Double
Hotel Nirvana Orchid has replied on Fri Jun 20 11:08:59 IST 2025
Thank you so much for your kind words! We're thrilled to hear that you had an excellent stay with us, even if just for one night. It's wonderful to know you enjoyed the food, found our staff helpful, and appreciated the cleanliness and value we strive to offer. Your recommendation truly means a lot to us. We look forward to welcoming you again in the future! Warm Regards, Hotel Nirvana Orchid
stay in Shillong
The property is good from all angles. Not in police bazar. Quiet and calm atmosphere. Staff behaviour is also good.
Room: Premium Suite
Hotel Nirvana Orchid has replied on Fri Jun 20 11:10:17 IST 2025
Thank you for your kind feedback! We're glad to hear you enjoyed the peaceful atmosphere and found our property and staff to your satisfaction. While we’re a little away from Police Bazar, we’re happy that the calm surroundings added to your comfort. We truly appreciate your support and hope to welcome you back soon! Warm Regards, Hotel Nirvana Orchid
Good Stay
businessOverall staff was very helpful and cordial. Neat and clean room. Service a tad slow, as is expected in hills.
Room: executive single
Hotel Nirvana Orchid has replied on Fri Jun 20 11:12:25 IST 2025
Thank you for your kind review! We’re happy to hear you enjoyed the cleanliness of the room and the helpful, cordial nature of our staff. We appreciate your understanding regarding the pace of service and will continue working to make it as prompt as possible, even in a hill setting. We look forward to hosting you again soon! Warm Regards, Hotel Nirvana Orchid
Excellent Stay
It's a wonderful experience here with beautiful view. The staff are very welcoming and the hotel rooms are beautifully decorated. I would love to visit again
Room: Executive Double
Hotel Nirvana Orchid has replied on Fri Jun 20 11:14:17 IST 2025
Thank you so much for your lovely feedback! We're delighted to hear that you enjoyed the beautiful views, welcoming staff, and the decor of our rooms. It means a lot to know you had a wonderful experience with us. We’d be thrilled to welcome you back again soon! Warm Regards, Hotel Nirvana Orchid
Value for money.
The hotel rooms provided on 15th 16th were spacious and and the room given on 17th was smaller. Food was excellent for dinner and mediocre for buffet breakfast. Staff very polite and nice. Certainly good for family.
Room: Deluxe Room
Hotel Nirvana Orchid has replied on Fri Jun 20 11:16:16 IST 2025
Thank you for sharing your feedback with us. We're glad to hear that you found the rooms spacious, enjoyed the dinner, and appreciated the polite and friendly nature of our staff. We’re sorry to hear that the room on the 17th did not match your earlier experience and that the breakfast didn’t meet your expectations. Your comments are valuable and will help us improve both consistency in room allocation and our breakfast offerings. We’re happy to know you consider us a good option for families, and we hope to welcome you back again soon! Warm Regards, Hotel Nirvana Orchid
Good stay
It was a good stay. Only thing I disliked is when i asked the restaurant manager to pack the breakfast, he denied initially. I was in a hurry as I had to head to Cherrapunji so I asked the manager to pack few sandwiches for my child which he denied and I had to request to get it packed. My question is why should I request for something which is already added in my package, rest is all good the staff is courteous, clean premises, quick response, good location.
Room: Executive Double
Hotel Nirvana Orchid has replied on Fri Jun 20 11:17:59 IST 2025
Dear Anjana Paul, Thank you for taking the time to share your experience with us. We’re glad to hear that overall you had a good stay and appreciated our courteous staff, clean premises, quick service, and convenient location. We sincerely apologize for the inconvenience you faced regarding the packed breakfast request. Your concern is completely valid, and we understand how important it is, especially when traveling with a child and on a tight schedule. This is certainly not the experience we want our guests to have, and we will address the issue with the team to ensure better handling of such requests in the future. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to serve you better on your next visit. Warm regards, Hotel Nirvana Orchid
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