Hotels in Shillong

Not bad but not satisfied because at the time of check out bills not provided by the manager.

Food is not so tasty. Over all good experience. Very good location. Room was Clean. Bathroom was clean. Bed was comfortable. Very good for family. I recommend to all visitor must try to stay this hotel. Hotel staff are good. If I go to Shilling again I will stay in this hotel again. Its It's nice to stay here. Thansks to all and I am giving 5 star in all respect.

Good experience, without a hitch. They even waved two cups of tea & cookies which they sent to our room by mistake and we gulped it thinking its bed tea served by the hotel. Location is good, given I like to stay in a quite locality.

Two avoidable issues were there ., 1 is TV set up box connection is not working and toilet seat is not properly fitted no need to give complaint for this ., it can be checked frequently .

Rooms okay, location very good & parking is difficult ... And staff may take care of cleanliness

The room was very small, nothing was there Bed was like train berth. Totally Ford. They had cheated us. Photos are not as per MMT referred photos. We suffer very badly for this dirty room ... They didn't clean room daily basis. They didn't provide towels and even water also. Actually room was very small as like jail. I request MMT to ban this hotel. I have really wasted my money for staying there

Spacious, neat and warm rooms. Locality is nice, located a bit far from police bazar. Staff nice and friendly, lady receptionist was very helpful. Good.

The hotel host or the receptionist didn't pay any heed to my complaints. I had to literally come down and ask him in person for any kind of help. Also the telephone was not working and I complained about it but in 4 days nothing done to fix it so I needed to come down for any help. Also room service was pathetic. The breakfast options were so limited, there was no options of fruit salad and veg salads. Also price was on higher side with the limited services.

It's located in police Bazar, hence location wise very good. It's a budget hotel so the rooms are really small, decently clean but what I liked is that the staff are very good, anything that you need will be provided very fast.

It was a pretty decent hotel but a little far away from the main town. Wont recommend it to people who are not travelling with their own car

Overall service was quite efficient and prompt. The hotel was quick to provide us with whatever we asked for, as well as quick fix issues that we reported. The location too is quite good. It is in a residential neighbourhood, so one can be assured of good sleep quality. The place is very close (within 2 km radius) to the marketplace, parks and other restaurants. However, the place is not a value for money proposition. The cleanliness could be better. The doors, ventilators, flooring, arrangement of top box could be done more aesthetically. Given the room rental, I would expect a bit more than what I got.

Nice and clean room, location was good, away from crowded police bazaar, staff was good

Silk Route is now renamed to Hotel Gateway (this came as a surprise for us as we were not informed either by the hotel or MMT about this chance). It is not even 100 meters from police bazaar. When we visited the hotel, all interiors were being redone. It was bit noisy as lot of drilling work was happening, but I think it would be temporary disturbance. The rooms have a new look, very clean and tidy. The bed and pillows looked old but the linen and bed spreads were clean . . The breakfast is good enough. One north Indian, one south Indian and continental, along with coffee/tea/juice. The front desk folks were cordial and helpful. We ordered food through room service once. Food was OK, but on the expensive side.

Except for the location, everything is fine. Nice food. Clean, spacious and safe.

Nice boutique hotel. Limited food options in-house but near to main market with lots of restaurants

Booked a room here for my brother who had some work to do in the area. Tariff is more than reasonable

Hotel is situated at polo bazar, good location. Good staff, buffet available and the food quality was good. Value for money

Location is bang on. Room amenities are limited and toiletries like shower gel, moisturizer and shaving/ dental kits are not provided. We asked for shaving and dental kit and same were provided. Tastey foods. Service is also good. Attentive staff. Reception staff are also good.

Resudency at Shillong for staying from 29/09 to 02/10 (3 nights & 2 days) Please find below the confirmation. Sms. Received from your office Your Hotel Booking NH7123155154722 for Eden Residency Check-In 29-Sep-2017 for 3 Nights 2 Rooms ( standard) is confirmed. Please show this SMS at the time of Check-In. When we reached the hotel at eden residency they denied to receive such booking confirmation from your office.

Stayed in room 214. Hotel was great and so was its food and service. However observed 2 issues. 1. After room service . Had to repeatedly ask house keeping to clear the plates. 2. Toilet seat was broken.

Room was very nice . Location of the hotel fantastic . Food quality was also very good

Good place to stay. Since it was new, facility was clean. Can improve on food quality and serving time. In the heart of the city so it was easy to go around. Staff was responsive. Overall it was a good experience