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Review Of Summit Mall Stone Hotel, Darjeeling

Mall Road, Darjeeling | 6 minutes walk to Darjeeling Mall Road

    User Rating & Reviews

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    4.1
    Very Good

    171 Ratings, 71 Reviews

    excellent
    49%
    very good
    28%
    average
    13%
    poor
    5%
    bad
    5%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 4
    • 3
    • 4
    • 4
    • 4
    • 5
    • 5
    • 4
    • 5

    Rating Categories

    • Facilities4.5
    • Food4.2
    • Cleanliness4.1
    • Value For Money3.6
    • Child Friendliness3.3
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    Review Summary

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    • Great location, just a few minutes' walk from Mall Road.
    • Exceptional and friendly staff who go the extra mile.
    • Immaculately clean rooms and well-maintained property.
    • Delicious food with a variety of options available.
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    Positive first
    3.0

    Average Stay!

    jaya b.solo

    Staff is rude and for room service they need several reminders. Washroom is too small. Breakfast was okay

    Travel Month: Nov 2025 (4-Night Stay)

    Room: Premium Room with Sofa Cum Bed

    4.0

    very nice expe

    akash j.family

    very nice hotel in perfect location

    Travel Month: Oct 2025

    Room: Premium Room with Sofa Cum Bed

    4.0

    Good Stay

    v s.family

    find through make my trip, we stayed here 3 days . location is good. staff very cooperative, room size is ok, only problem with bathroom, it is slippery, neatness of bathroom is good.

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Premium Room with Sofa Cum Bed

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    4.0

    Great Property and Location

    jo j.family

    Property was in a good location and service was good. Well suited for stay along with family. We opted for Room with view which was actually view of opposite buildings.

    Travel Month: Oct 2025

    Room: Premium View Room with Sofa Cum Bed

    • user photos
    5.0

    Amazing Stay

    ankita r.family

    Really loved the room and hospitality of the hotel. Walking distance from the mall, very clean and well managed. Their restaurant food was surprisingly amazing..would recommend the breakfast buffet to everyone

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Premium Room with Sofa Cum Bed

    4.0

    Good stay

    priyanshi r.solo

    The hotel is located in prime location. The stay was pleasant and rooms were clean . The breakfast had variety.

    Travel Month: Oct 2025

    Room: Premium Twin Room

    Summit Mall Stone Hotel, Darjeeling has replied on Tue Oct 28 16:00:22 IST 2025

    We're thrilled to hear that you enjoyed your stay at our hotel! It's wonderful to know that you found the location convenient, the rooms clean and comfortable, and enjoyed the variety offered at breakfast. We hope to have the pleasure of welcoming you back for another great stay in the future.

    1.0

    Not Recommended

    harsh g.family with 1 kid

    Firstly there is no parking for a 6 seater car in this hotel..Secondly there is no King bed in any room at the hotel. Also to add-in the misery when at the time of booking they will promise to provide you with extra ber if you are choosing so, but the rooms are so small that there is no space to adjust an extra bed. They have sofa-cum bed concept but the sofa being such an inferior quality that it is almost sleeping like on the floor. Please do not book if you are looking for a comfortable stay because the room size will make you feel claustrophobic as it is equivalent to a match box specially what they charge you against it. The max price for such room should be in a range of Rs. 1k to 1.5K. Personally would not recommend.

    Travel Month: Oct 2025

    Room: Premium Room with Sofa Cum Bed

    Summit Mall Stone Hotel, Darjeeling has replied on Mon Oct 27 12:00:31 IST 2025

    We apologize for the inconvenience you experienced during your stay at our hotel. We understand the importance of amenities like parking and bed size, and we regret that we fell short in meeting your expectations on these aspects. Your feedback is valuable to us and will be shared with the team for improvement. Thank you for bringing this to our attention.

    3.0

    Average Stay

    nakita g.

    The room was satisfactory, but I repeatedly had to contact the front desk for basic amenities like towels, tissues, and water, which became quite inconvenient.

    Travel Month: Oct 2025

    Room: Premium Twin Room

    Summit Mall Stone Hotel, Darjeeling has replied on Fri Oct 24 18:01:01 IST 2025

    We apologize for the inconvenience you experienced during your stay. Your feedback regarding the availability of basic amenities has been duly noted and will be shared with the management team to ensure that necessary improvements are made. We appreciate you bringing this to our attention.

    2.0

    Poor Stay

    ashish k.couple

    not recommended, they are selling below average rooms at the price of premium. These rooms deserve not more than also they don't provide additional water bottles, plates, cutlery in the room

    Travel Month: Oct 2025

    Room: Premium Twin Room

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    5.0

    Great location.

    syed t.family with 2 kids

    Great location, very close to mall road. Polite and helpful staff. Room and bathroom was very clean.

    Travel Month: Sep 2025

    Room: Premium Twin Room

    5.0

    Excellent Stay

    meera d.group

    very good stay ☺️☺️ it's garet vaha ac pankha ni tha phir paknkha magye aar room bahut hi saaf suthri thi thoda chota tha aur nasta to maza aagya service best tha meri to itni pyaari yade hai mae kabhi ni bhulungi me dubara aaugi

    Travel Month: Sep 2025

    Room: Premium Room with Sofa Cum Bed

    • user photos
    3.0

    Average Stay

    devbrat.family with 2 kids

    as per the room tariff, the room size is small and uncomfortable. need to call thrice for some requirements.

    Travel Month: Oct 2025

    Room: Premium Twin Room

    4.0

    Good Stay

    prachi t.couple

    Stayed at Summit Hotel in Darjeeling. The location is okay and the service is good. Dinner was great and overall the staff is helpful and polite. However, we were disappointed to find that the papaya packed for our early breakfast had fungus on it. This needs better attention to food handling. We had a pleasant stay at Summit Hotel. The dinner was absolutely amazing — flavorful and well-prepared. The staff were polite and accommodating throughout. Since we had an early checkout, they kindly packed our breakfast by 7 AM, which was really thoughtful. However, the location could have been better, and we were disappointed to find that the papayas in the breakfast pack had fungus. Aside from that, the experience was mostly positive.

    Travel Month: Sep 2025

    Room: Premium Room with Sofa Cum Bed

    1.0

    Terrible Stay

    shadab a.

    first they said that parking is available when we checked in they said that parking is on other property you have to park your car 3 km away and then by walking you come to hotel I said that make booking to that property so they increase charge and take extra money to us

    Travel Month: Sep 2025

    Room: Premium Room with Sofa Cum Bed

    2.0

    Poor Stay

    devendra c.

    Food is avg. Cleaning staff not responsible.

    Travel Month: Sep 2025

    Room: Premium Twin Room

    5.0

    Excellent Stay

    manish g.group

    Exceptional staff service, comfortable and clean rooms, delicious and varied food, a convenient location.

    Travel Month: Sep 2025

    Room: Premium Twin Room

    3.0

    Average stay. Not seems to be a 4 star hotel.

    biju b.family

    Check in experience was bad. They gave us small room when I had booked a premium view room. I had to call out to make a change of room. Even premium view room never had any good view. Room service was poor. Fan was not working and no one turned up to fix. Had to follow up few times. I had to check out and a flight to catch. Assistance to pick up luggage didn’t happen on time. I had to do it myself for all luggages. Bathroom was very small.Food was good. Rooms were clean.

    Travel Month: Sep 2025

    Room: Premium View Room with Sofa Cum Bed

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    5.0

    Good memories with hotel supp

    abhishek k.family with 1 kid

    Our stay at Summit Ttakshang hotel was pleasant. Location is mere few min walk from M G Road. Room was very spacious and having all comforts like sofa, working table, geyser,hair dryer,kettle and others. Food was delicious, Morning breakfast was having many options with courteous staff behaviour. Environment around hotel was calm . Hotel also providing all transport arrangement as per customer demand. It was very economical as per comfort stay here.

    Travel Month: Sep 2025

    Room: Premium Room with Sofa Cum Bed

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    4.0

    Good Stay

    vineet c.

    It was a nice stay. The property is just located opposite Club Continental Suits, just walking distance from Mall road.The staff was very Courteous and polite. All the service staff was prompt and well mannered. I want to live at Club Continental but due to non availability of room, I have chosen Summit, I must say it was a good stay.

    Travel Month: Aug 2025

    Room: Premium Twin Room

    3.0

    Average Stay

    karan.couple

    Found rooms little small, and little rude staff attitude. Rest all good.

    Travel Month: Aug 2025

    Room: Premium Twin Room

    • user photos

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