Hello there ! I need not to complain against anyone but I should let you know, after booking my room at around 9.15 and doing the payment, I had to go out towards Dal lake for couple of hours. And I was told by the receptionist, that Sir you can go out, your luggage will be sent to your room etc. To my shock, when I came back to the hotel at around 11 pm, my bag was lying on the ground unattended for 2 hours.. there was no one at the reception and moreover I was given Room 414 which was on 4th floor.. I myself had to pick my luggage and lifted it myself, went all the way up to 4th floor by stairs ( almost 100 stairs)... So can you sense how terrible it would have been for me ! So kindly a polite suggestion from my side, is that please train your staff member so that no one will have to face what I faced. Thanks....Sameer