Review: Extremely Disappointed with the Service (Except for Location)
Except for the location, everything else about our stay was disappointing. My team and I booked 3 rooms for 3 days, and the experience was far from what we expected.
Check-in Delay: It took 45 minutes just to provide us with the room keys, which set a poor tone from the start.
Poor Room Service: For a double occupancy room, only one toothbrush was provided. When we requested a second one, it took 30 minutes to arrive. Similarly, when we asked for ironing services, we received the Iron after 25 minutes, which caused us to miss an important conference, arriving at 10:30 AM instead of 9:00 AM.
Housekeeping Issues: On the second day, towels were not placed in the room. Again, we had to wait 30 minutes for them to arrive, causing further delays.
Breakfast Quality: We had breakfast included for all three days, but the menu was exactly the same every day. Only the South Indian items were somewhat acceptable — the rest of the food was unpalatable.
Staff Miscommunication: I forgot to include breakfast for my staff during the initial booking, so I paid an additional during check-in. However, the next morning, my staff was kept waiting outside the restaurant for 25 minutes because the night staff failed to update the morning team. This was embarrassing and unacceptable.
Overall, the attitude and professionalism of the staff were severely lacking. I do not recommend this hotel to anyone, especially for business travelers.
Hotel The Royal Plaza has replied on Tue Sep 16 15:43:40 IST 2025
Dear Mr. Suneja,
Thank you for sharing your detailed feedback with us. While we are pleased to know that our location met your expectations, we are truly sorry to learn that several aspects of your stay fell short of the standards we strive to provide.
Please accept our sincere apologies for the delays you experienced during check-in, room service, and housekeeping. We understand how important punctuality and efficiency are, especially for business travelers, and regret that these lapses caused inconvenience to you and your team.
We are equally concerned about the miscommunication regarding breakfast arrangements and the lack of variety in the menu. Your comments have been shared with the respective teams, and we are already reviewing our processes to ensure better coordination and improved guest experience.
It is disappointing to know that our service and professionalism did not reflect the hospitality we aim to deliver. Please be assured that your feedback is taken very seriously, and corrective measures are being implemented to prevent a recurrence. We value your input as it helps us improve, and we hope you might consider giving us another opportunity in the future .
Regards
