HOTEL ROYAL CASTLE GRAND ,C R PARK

worst experience food is very unhealthy service is disappointed never stay next time bathtub is not workin worst experience food is very unhealthy service is disappointed never stay next time bathtub is not working

Rooms very dirty. Cockroaches running everywhere. Bedsheets, linen very smelly and dirty.

I stayed at Hotel Royal Castle back in 2019, and at that time, the rooms weren't up to the mark. However, during my recent stay in 2024, I was pleasantly surprised by the renovations. The rooms are now much warmer and more inviting, with a charming old-world feel to the furniture. The beds were nicely made, and overall, the environment was quite comfortable. The service really stood out to me. The staff, from the person delivering the food to the one handling the luggage, were all courteous and professional. For example, I tipped Rs. 100 on one occasion and Rs. 50 on another, and I never felt any discomfort from the staff about the amount, which shows their genuine hospitality. The restaurant is highly responsive, serving food quickly, which was a big plus. The only area where I feel some improvement could be made is the breakfast options, which are quite limited. That said, since most guests probably book the bed-and-breakfast package, I understand why. We stayed here during Durga Puja, and the hotel's proximity to Chittaranjan Park Market No. 2 was a big convenience—just a short walk away. Overall, this place offers great value for money, and I highly recommend it for a comfortable and pleasant stay in the area. I strongly recommend this hotel for anyone looking for a great stay at a reasonable price.

The bed mattress was terrible. It gave such bad backache and unclean linen. They should change the mattress

Location was good. Food not upto the mark. Inadequate breakfast with very few options. Amenities and services were okay

Breakfast was not at all upto the mark only 2-3 items in buffet.

Overall good. Clean and hygiene. Staff behaviour is good. And also the place. Food quality and quantity value for money. But please improve the breakfast menu

Hotel was good and clean. Stay was pleasant. Overall good hospitality

Location of the hotel is very good. Good connection with metro network. Service staff are very prompt. Food is also very tasty. Overall cleanliness is ok. Only the room needs better upkeep

Very good.

First of all let me thank this hotel for giving me a room when i was not getting any place on cr park due to my last minute booking. But there was a reason they had rooms. When i first entered the hotel and went up to my room, i was shocked to find that the floors with wooden panels were all peeling and in need of immediate repair. The wooden sections of the bed was also peeling and in need of repair. The walls had water and leak marks. All around the room was in dismal condition. The towels looked worn out (not dirty but over used and washed till the white had turned grey). The next day i requested the reception for a change of room as it was impossible to stay on in that room. They shifted me to a better room - it was not worth the price i paid but at least it was not in such a run down condition.

Lifts not working, bath tub not maintained. Good staff and cleanliness is nice. Cost of room too high. This is just an average hotel stay. 2* stay. Can't rate 3.

The hotel has good staff and spacious rooms. The receptionist can be more friendly and engaging though. The food is good and the amenities are adequate. The rooms are well lit and have all required amenities for a short stay. Looking at coming back again soon.

1. Wash room. Very old interior, taps are not good 2. Too delay to get tea in morning 3. Breckfast served in room only

The rooms are not worth the charges. There is no kettle tea/coffee kept in the room. The aircon is window type and more than 20 years old. Beds and matters are in poor condition. Food is good but charges are too high. Washrooms are very old and in unhygienic condition. I am a traveller and i would not like to recommend this hotel at this price. Old furniture and tv does not work.

Clean hygienic hotel relaxing

My stay was nice. As it's clean nice service. Even got food at night 12

The property is very poorly kept. The service is not up to the mark. The water leaks everywhere in the bathroom, towels are very old and worn out, paints in the room are coming out. Just average

We had good stay quite comfortable

Service satisfactory needs bit more improvement