Extremely disappointed with my experience. I booked a Premium Room, but the hotel was under repair and failed to provide a proper alternative. First, they sent us to another hotel where a random person tried to open our occupied room without proper identification—a serious privacy violation. Then, they returned us to Park Tree and showed us a spa area as a “room,” which was unsanitary, unsafe, and completely unfit for stay (bathtub with a worm, urinal in the same space with urine on the floor, no proper door, and strong cigarette smell). We did not stay and had to book a different hotel ourselves. Strongly advise others to avoid this place.
Hotel Park Tree, Near IGI Airport Delhi (A Unit of Prithvi Palace) has replied on Tue Sep 16 13:26:26 IST 2025
Dear guest, thank you for sharing your stay experience with us. This would certainly help us in improving and monitoring our service and operation. We always make sure to provide our guests the best of their experience however we have fallen short this time in providing you with the same. We did not mean to disrespect and disapprove your words however the incident faced In totally unacceptable we have taken this up with the concern department and will make sure the above is not repeated again. We heartily apologies for the inconvenience caused to you at our hotel....