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You are booking hotel for more than 30 days

Scenic hotel near Dal Lake, offering Himalayan vistas & easy access to Srinagar's downtown area

Review Of Four Points by Sheraton Srinagar0123401234

Sonwar Bagh, Srinagar | 2.4 km drive to Dal Lake

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    4.1
    Very Good

    538 Ratings, 289 Reviews

    excellent
    57%
    very good
    25%
    average
    9%
    poor
    4%
    bad
    5%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 4
    • 5
    • 2
    • 2
    • 4
    • 4
    • 1
    • 4

    Rating Categories

    • Hospitality4.4
    • Facilities4.3
    • Food4.2
    • Room4.6
    • Cleanliness4.5
    • Value For Money4.0
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    Reviews Summary

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    Guests appreciate the spacious and clean rooms, along with excellent hospitality from the staff, which adds a warm touch to their stay. The property is conveniently located near the market and offers tasty food, including a good breakfast spread. Though some felt amenities were limited, many highlight the friendly service and comfortable environment as major positives.

    Sort by:

    Positive first
    4.0

    Good Stay

    girish g.solo

    The food on this property was good . Staff was excellent but very few amenities were there as compared to other hotels In the same category. Location is good . As per marriot status there must be a swimming pool . Overall rating is good

    Travel Month: Sep 2025

    Room: Traditional Twin Room

    1.0

    this propert is a black dot on Sheraton

    nitin r.family with 2 kids

    These people are theif,they don’t accept make my trip rules,they overcharge for everything,also the staff is terrible they ignore everything you ordered

    Travel Month: Jul 2025

    Room: Traditional King Room

    5.0

    Excellent Stay

    rahul m.couple

    A fantastic stay. Very hospitable and warm staff and excellent service. A special mention to Shairf, Ishfaq and Fayaz and all other staff for their excellent service and support. During our stay. Keep up the great work

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Traditional King Room

    • user photos
    • user photos
    2.0

    disappointing experience and definitely Marion Bonvoy chain experience!

    bhaskar s.group

    Service was average. No amenities and definitely does not fit even the 4* category. In spite of requesting for bed spread change and placing the card on the bed, they continue to ignore. Made us sleep in the same bed sheets n covers for 3 nights. There was 15% discount of food n beverage and they argued on that too. Location is dusty ! No swimming pool, no Pa, there is no movie theater and no gaming zone! All bluff! Frequent power supply disruption! No tv channels to watch

    Travel Month: Jul 2025 (3-Night Stay)

    Room: Traditional King Room

    • user photos
    • user photos
    4.0

    Good Stay

    ashish k.

    I has a great experience and even staff was also good. Rooms were perfectly madeup.

    Travel Month: Jul 2025

    Room: Traditional Twin Room

    5.0

    The name says it's quality

    muthukumaran k.group

    Smiley staff. Clean and tidy. Tasty food. Really awesome hotel to stay. Calm and pleasant environment inside.

    Travel Month: Jul 2025

    Room: Traditional Twin Room

    1.0

    Terrible Stay

    saroj k.family with 1 kid

    I have booked 2 adults and one child but when reached to hotel they told me that booking is for 2 adults only and I have to pay for child. I showed my booking and they told MakeMyTrip scam with you. even I called MakeMyTrip but couldn't resolved and I had to pay 14k extra. terrible both MakeMyTrip as well hotel

    Travel Month: Jun 2025 (5-Night Stay)

    Room: Traditional Twin Room

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    • user photos
    • user photos
    4.0

    Good Stay

    ajay k.family with 1 kid

    The location of the property is not so good & same for the quality of food . No doubt that the room is good but the service is ok ok , but the behaviour of the Manager Mr. Mudassar is very bad & irresponsible . We hired one innova taxi for gulmarg through the hotel which is very old & got stuck in between on the way . The response from the hotel is not tolerable . the vehicle engine got hot & burnt with failure of clutch plates. very irresponsible & rude behaviour of the Manager

    Travel Month: Jun 2025

    Room: Traditional King Room

    • user photos
    • user photos
    • user photos
    2.0

    very poor I booked jacuzzi room but jacuzzi is not in washroom.........::::

    amit s.business

    My lunch and breakfast was include but variety is limited I booked jacuzzi room but jacuzzi is not here

    Travel Month: Jun 2025

    Room: Traditional Twin Room

    3.0

    Average Stay

    gaurav p.family with 1 kid

    Location is ok .food is not good.room size good.not professionally managed as it should be .lobby is very good

    Travel Month: Jun 2025

    Room: Traditional King Room

    5.0

    Excellent Stay

    family with 2 kids

    Nice property, location is away from dal lake, nice food and very prompt service and very cooperative staff

    Travel Month: Jun 2025 (4-Night Stay)

    Room: Traditional King Room

    5.0

    A beautiful stay at Kashmir!

    parimal o.family with 1 kid

    Our stay at four points was beautiful! The room was huge! They were very comfortable for us, a family of three. The room had a separate living room and bedroom, making it a perfect stay. The food we ordered was good in quantity and taste 😋. People should really visit Kashmir. They don't call it Jannat just like that, it actually is Jannat! There is nothing to be worried about in Kashmir! Everything is normal and well going, so don't be afraid and pack your bags!

    Travel Month: Jun 2025

    Room: Junior Suite Mountain View with Living Area

    5.0

    . Amenities were very good. All services were very good.

    shahaji c.

    It was very good experience during stay. Faizaj from reception was very helpful. All staff In restorent. Was good. Overall experience during stay was very good. Food was good. Property is located near airport that's good part.

    Travel Month: Jun 2025 (3-Night Stay)

    Room: Traditional King Room

    3.0

    Average Stay

    garima j.family

    I think the hotel does not do justice to the price paid or be a part of MMT Luxe. The overall experience was pretty average with restaurant service being poor. Room was spacious but the location of the hotel is on main road so you hear car noises all day and night. They need more staff in the hotel, including security at the gate for better managing the hotel. The hotel promises a sky lounge with views which was closed with lights off on the entire floor when we checked in. There was not a single person available to help and we had to go all the way to reception. The kids play area is pretty small and the entire floor looks like store room. Needs to be managed better or show reality on make my trip. Will never recommend this hotel if you need a good experience in Srinagar.

    Travel Month: Apr 2025

    Room: Deluxe King with Mountain View

    5.0

    Four points Sheraton by Marriott....a perfect ten! Highly recommend ......!

    sourav s.family with 1 kid

    It's a pleasant stay...courteous stuffs...kids and elderly friendly. Rooms r great...kid corner is fine...good food too.

    Travel Month: Apr 2025 (3-Night Stay)

    Room: Traditional King Room

    5.0

    Excellent Stay

    anoop p.family with 1 kid

    5

    Travel Month: Mar 2025

    Room: Traditional King Room

    5.0

    Excellent property!

    jaskirat s.loyalty-iconcouple

    The property itself is very beautiful in a city where there is some less options. Marriott hardly disappoints. Though there are some service and food issues but they sort them out so thumbs up to that.

    Travel Month: Feb 2025

    Room: Deluxe King with Mountain View

    5.0

    excellent

    maleeksab b.family with 1 kid

    Room service and house keeping is excellent and restaurant over all good experience once again restaurant experience superb

    Travel Month: Feb 2025 (4-Night Stay)

    Room: Traditional King Room

    • user photos
    • user photos
    5.0

    Excellent property and amazing stay

    preeti a.loyalty-iconcouple

    It was an amazing stay. Room is very spacious. Had all the amenities in the room. Would definitely recommend.

    Travel Month: Feb 2025

    Room: Traditional King Room

    4.0

    Good Stay

    jitendra p.

    Food quality was good. House keeping was bit unsatisfactory. Overall good.

    Travel Month: Feb 2025 (4-Night Stay)

    Room: Traditional Twin Room

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