Our stay was not at all good.
Firstly, since we booked through MakeMyTrip, they allotted us a basement room with no proper ventilation. I had never opted for such a room, but they said it was “system generated.” When we raised this, the manager showed us other categories, but it was clear that those were of lower price compared to what we had booked. Finally, we had to settle for a room in The Nest building on the 3rd floor.
That room too had multiple issues:
• No fridge provided.
• Bathroom was almost unusable — the commode was blocked and water overflowed. We complained three times, and it was only fixed late at night, disturbing our stay.
• The in-room phone was not working. They took it away promising to replace it, but it never came back.
Food was also below expectations. Very limited options, average taste, and surprisingly, no Coorg local dishes — which any guest would expect in a property here.
The only positive was the location, as the property is next to the backwaters. But beyond that, there was nothing impressive. Also, booking via MakeMyTrip seems to mean being given the least prioritized rooms, which feels very unfair. The Nest building where we stayed was more like a lodge, and with no lift, climbing to the 3rd floor with a small kid was highly inconvenient.
Overall: Extremely disappointing experience.