The property was quite disappointing. Although it is listed as a 3-star about them, I wouldn’t recommend it to anyone. The bathroom flush wasn’t working, there was no hot water, and towels were only provided after requesting them.
While I was still willing to manage with these issues, things escalated when the hotel manager, under the pretext of checking my booking ID, accessed my phone and went through my feedback message on them. Shockingly, he gave a rating on my behalf without my consent. When I objected, he started defending his actions instead of acknowledging the breach of my privacy. To make matters worse, after I pointed out that this behavior was unacceptable, he asked me to vacate the hotel.
Al Woodlands Residency (stag not allowed)
Subject: Clarification Regarding Your Review and Booking Experience
Dear Ronak Gangwal,
We sincerely apologize for the inconvenience you experienced during your stay at our property. Due to continuous rainfall and a red alert situation in the area, there were frequent power cuts, which affected our ability to provide laundry services efficiently.
Regarding the booking ID in question, we would like to clarify that we only viewed the details for check-in purposes. As per standard procedure, guests receive a review request email only after 24 hours of checkout. If we had rated the stay from our side, it would have shown a perfect 5-star rating.
However, we noticed that a detailed review has been posted under your name. This raises a concern as to how you were able to rate the property if we had already submitted a review. We kindly request you to recheck this from your end and clarify.
Thank you for your understanding and cooperation.
Warm regards,
Manager