ibis New Delhi Aerocity - An Accor Brand

ibis New Delhi Aerocity - An Accor Brand has replied on Tue Sep 30 19:32:24 IST 2025

Dear Mr. Shukla Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed the Poha. However, we sincerely regret that the Sambhar did not meet your expectations. Please be assured that your comments have been shared with our culinary team for immediate review and improvement. Your feedback is extremely valuable to us as it helps us enhance our services and offerings. We look forward to welcoming you back soon and providing you with an improved dining experience. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Tue Sep 30 19:33:20 IST 2025

Dear Mr. Sundarraj Thank you for sharing your valuable feedback. We are glad to know that you found our property conveniently located near the airport. However, we deeply regret to learn about your experience with our front reception team. Please accept our sincere apologies for any inconvenience caused. We have noted your concern and will be addressing this with the team to ensure greater empathy and attentiveness towards our guests’ needs. Your comments are important to us, and we are committed to improving our service standards. We look forward to the opportunity of welcoming you again and providing you with a much better experience. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Sat Sep 27 12:17:32 IST 2025

Dear Mr. Sethy Thank you for sharing your experience with us. We are truly sorry to learn that the room size and washroom facilities did not meet your expectations, and that the condition of the sofa covers made you feel uncomfortable. Please accept our sincere apologies for the inconvenience caused. Your observations have been shared with our housekeeping and maintenance teams to ensure corrective action is taken at the earliest. We highly value your feedback as it helps us improve our services and facilities. We hope you will allow us another opportunity to provide you with a more comfortable and seamless stay experience in the future. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Sat Sep 27 12:18:25 IST 2025

Dear Mr. Mukhopadhyay Thank you for sharing your thoughts with us. We are sorry to learn that you found the room size and washroom smaller than expected, and that you did not feel the stay offered value for the price paid. Please accept our sincere apologies for not meeting your expectations on this occasion. Your comments are very important to us, and we will review them with our management team to see how we can improve both our offerings and the overall guest experience. We truly hope you will consider giving us another opportunity to serve you better in the future. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Thu Sep 25 15:15:31 IST 2025

Dear Ms. Bindal We very much appreciate your comments regarding your stay at the ibis New Delhi Aerocity. ibis rooms worldwide maintains consistency of its product at room size of 18sqm. An ibis rooms offers its customer a place, to work, meet and relax in most efficient way. We sincerely hope that we meet your expectations in these parameters. Had it not been your experience, please feel free to connect with us. Regards Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand

Dear Mr. Chakravarty Thank you for choosing to stay with us at Ibis Aerocity and for taking the time to share such detailed feedback about your experience. We are pleased to know that you found our location convenient and enjoyed the breakfast offerings, which is indeed one of our highlights. At the same time, I sincerely regret to learn about the delays you faced during check-in and the inconvenience caused due to our housekeeping response. Please accept my apologies for the lapse in service regarding your request for a dental kit. This does not reflect the standards we aim to uphold, and I have shared your concerns with the respective teams to ensure corrective action is taken immediately. We truly value your observations on our room design and facilities as well. Your comments help us identify areas where we can enhance the overall guest experience. It would be our pleasure to welcome you back and provide you with a much-improved stay on your next visit. Please feel free to connect with me directly whenever you plan your next trip, and I will be happy to personally assist you. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Sat Sep 20 11:21:35 IST 2025

Dear Mr. Kshetrimayum Dear [Guest’s Name], Thank you for sharing your experience with us. We are delighted to know that you appreciated our convenient location near the airport and enjoyed the breakfast spread. It’s also wonderful that you could explore the many dining options available at Worldmark 1 & 2 nearby. We truly value your feedback and look forward to welcoming you back for another comfortable stay. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Sun Sep 21 11:04:11 IST 2025

Dear Mr. Ghosh Thank you for sharing your kind words with us. We are delighted to know that you appreciated our excellent location and found our team supportive. Your positive feedback is truly encouraging for us. It was our pleasure to host you, and we look forward to welcoming you back for another pleasant experience soon. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Sat Sep 20 11:22:27 IST 2025

Dear Mr. Mate Thank you for your valuable feedback. We’re delighted to know you enjoyed our convenient location near the airport, with easy connectivity to the city yet away from the hustle and bustle. It’s wonderful to hear that our ambience, food, and courteous staff contributed to making your stay comfortable. We look forward to welcoming you back soon, especially for your future business trips to the city. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand

Dear Mr. Lahoti Thank you for your wonderful feedback. We’re truly delighted to know that you value the consistency of Ibis – from Delhi to Zurich – and that our room size, aesthetics, and overall experience met your expectations. It’s great to hear that you found our property amazing, and we look forward to welcoming you back for many more memorable stays. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Sat Sep 20 11:23:55 IST 2025

Dear Mr. Gautam Thank you for taking the time to tell us about your experience at the ibis New Delhi Aerocity. We regret that your stay experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Best Regards Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Sat Sep 20 11:24:36 IST 2025

Dear Mr. Singh Thank you for sharing your experience with us. We are glad to know that you had a very good stay at Ibis Aerocity and appreciated our convenient location, neat and well-equipped rooms, and the variety at our morning buffet. It’s also wonderful to hear that you enjoyed the swimming pool and found our service satisfactory. We’ve noted your feedback regarding food pricing and will certainly review it with our team. Your inputs mean a lot to us as we continuously strive to enhance guest experience. We look forward to welcoming you back soon for another pleasant stay. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Sat Sep 20 11:25:19 IST 2025

Dear Mr. Mishra Thank you for sharing your feedback. Please accept our sincere apologies for the inconvenience caused during your recent stay with us. We regret that your room was not ready at the check-in time and that you had to wait longer than expected. This is certainly not the experience we strive to deliver. We have taken up this matter with the concerned teams to ensure better preparedness and improved service delivery. Your feedback is extremely valuable in helping us improve. We truly hope you will give us another opportunity to serve you better and provide you with the seamless experience you rightfully expect from us. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Wed Sep 17 12:51:47 IST 2025

Dear Mr. Yadav Dear [Guest’s Name], Thank you for sharing your kind words with us. We are delighted to know that you had an excellent experience with our hospitality, supportive staff, and food. Your appreciation truly motivates our team to continue delivering the best possible service. We will be happy to welcome you again soon and ensure another memorable experience. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Tue Sep 16 15:08:38 IST 2025

Dear Mr. Toppo Dear [Guest Name], Thank you so much for sharing your kind words about your recent stay with us. We are delighted to know that you enjoyed our prime Aerocity location, found our team members polite and helpful, and appreciated the breakfast variety and taste. Your encouraging feedback truly motivates us to continue delivering the best experiences for our guests. We look forward to welcoming you back soon and ensuring another memorable stay. Warm regards, Bharat Gupta Hitel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Tue Sep 16 15:09:29 IST 2025

Dear Mr. Khadry Dear [Guest Name], Thank you for taking the time to share your feedback. We are delighted to know you enjoyed our excellent location, found our staff cooperative, and appreciated the quality of our food. Your compliments mean a lot to us and encourage our team to continue delivering the best service. We look forward to welcoming you again and ensuring another wonderful experience. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Sun Sep 14 14:24:29 IST 2025

Dear Mr.Tank Thank you for sharing such detailed feedback about your recent stay with us. Please accept my sincere apologies for the inconvenience you faced during your check-in and check-out experience, the room allocation, as well as the delays in response from our Front Desk and Room Service teams. This is certainly not the standard of service we strive to deliver, and I regret that we fell short on multiple occasions. I have personally shared your comments with the Front Office and Food & Beverage teams to ensure corrective measures are taken immediately. We are also reviewing our staffing and training processes to avoid such delays and lapses in service. On a positive note, I am grateful for your kind recognition of our Security and Housekeeping teams. Your appreciation has been shared with them, and it will surely motivate them to continue their hard work. We value your patronage and would like to regain your trust. On your next visit, please allow me to personally assist you with your booking and stay arrangements to ensure a seamless experience. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Sun Sep 14 14:25:20 IST 2025

Dear Mr. Gupta Thank you for sharing your recent experience with us. I regret to hear that you found our amenities to be limited and some of the basic facilities missing. Please accept my apologies for the inconvenience caused. We will certainly review this internally and work on enhancing the guest experience. I am, however, pleased to know that our team members were cooperative and helpful during your stay. Your kind words have been shared with them, and it will serve as a great encouragement. We truly value your patronage and look forward to welcoming you back with an improved experience. Warm regards, Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Sun Sep 14 14:26:12 IST 2025

Dear Mr. Dubey Thank you for taking the time to tell us about your experience at the ibis New Delhi Aerocity. We regret that your stay experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Regards Bharat Gupta Hotel Manager

ibis New Delhi Aerocity - An Accor Brand has replied on Sun Sep 14 14:27:04 IST 2025

Dear Mr. Sadasivam Thank you for sharing your feedback with us. I am truly sorry to learn that your stay did not meet your expectations and that you felt the quality of the room was not in line with the value paid, especially at Aerocity where higher standards are expected. Please be assured that your comments have been shared with the concerned team for immediate review. We are committed to addressing these gaps so that our guests receive the quality and comfort they rightly expect. We deeply regret the disappointment caused and sincerely hope to have the opportunity to welcome you again, so we may provide you with a much-improved experience. Warm regards, Bharat Gupta Hotel Manager