Ibis Chennai City Centre - An Accor Brand

Ibis Chennai City Centre - An Accor Brand has replied on Sun Oct 12 15:25:45 IST 2025

Dear Praveen Kumar Jain, Thank you for taking the time to share your feedback. We’re sorry to hear that you found the room and washroom size smaller than expected and that you felt the value for the price paid did not meet your expectations. At ibis, we aim to provide clean, comfortable, and efficient stays with essential amenities. However, we understand that expectations can vary, and we regret that your experience did not reflect the value you were looking for. Your feedback has been noted and will be shared with the relevant teams for further review. We truly appreciate your comments and hope we’ll have a chance to serve you better in the future. Warm Regards Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Sun Oct 12 15:24:12 IST 2025

Dear Prashant Rai, Thank you for sharing your experience with us. We're truly sorry for the inconvenience caused by the malfunctioning AC in your room and for the delay in addressing the issue. We understand how uncomfortable this must have been, especially given the time it took to resolve the situation. We also regret that your second room required additional follow-up just to ensure basic comfort, and we sincerely apologize for not meeting your expectations during your stay. Please be assured that we are looking into the concerns you've raised with our engineering and front desk teams to ensure faster and more effective responses going forward. We value your feedback, and we hope to have the opportunity to welcome you again with a much-improved experience. Warm Regards Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Sun Oct 12 15:23:14 IST 2025

Dear Siva Shanker Changalwala, Thank you for bringing this to our attention. We're very sorry to hear about the condition of the bathroom fittings and linen in your room. What you’ve described does not reflect the standards we aim to maintain, and we completely understand your disappointment. Please be assured that we take your feedback seriously. We are currently reviewing the condition of our rooms, and your comments will help us prioritize necessary maintenance and linen quality checks. Cleanliness and guest comfort are top priorities, and we apologize that we did not meet those expectations during your stay. We appreciate your honest feedback, and we hope to have the opportunity to welcome you again with a much-improved experience. Warm Regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Sun Oct 12 15:22:05 IST 2025

Dear Ahmad Kamaluddin, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with us did not meet your expectations and that you felt the need to check out shortly after arrival. This is certainly not the impression we want any guest to leave with, and we sincerely regret the inconvenience caused. We would appreciate the opportunity to learn more about the specific concerns you encountered so we can address them promptly and take corrective action. Your feedback is valuable, and we hope you’ll consider giving us another chance in the future to provide you with the quality stay and service that ibis is known for. Warm Regards Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Sun Oct 12 15:12:17 IST 2025

Dear Shiule Daripa, Thank you for your kind feedback! We're glad to hear you had a good stay and found the environment clean, safe, and family-friendly. It's also great to know you appreciated our convenient location near the metro. We truly appreciate your support and hope to welcome you and your family back again soon! Warm Regards Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Sun Oct 12 15:10:27 IST 2025

Dear Mamara M Saran, Thank you so much for your heartfelt words! We're truly delighted to know that ibis continues to make your stays easy and comfortable. Hearing that our service and overall vibe leave such a positive impression means the world to us. Your appreciation motivates our team to keep delivering memorable experiences. We can’t wait to welcome you back soon! Warm Regards Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Mon Oct 06 12:14:08 IST 2025

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the delay in getting your rooms ready, especially after your arrival at 3 PM. This is not the experience we aim to provide, and we understand how frustrating this must have been. Regarding the room size, we recognize that our rooms may feel compact, as Ibis hotels are designed with efficient space usage in mind. However, your comfort is our priority, and we’re sorry if this did not meet your expectations. We appreciate your comments and will be addressing these issues with our team to improve our service. We hope to have the opportunity to better serve you in the future. Warm Regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand

Dear Guest Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you faced with the room access upon check-in. It's unacceptable that you had to go through multiple attempts and even have the door forcibly opened due to a dead battery in the lock. This clearly points to a lapse in our room maintenance procedures, and we take your feedback very seriously. Your experience is certainly not the standard we strive for, and we understand how frustrating this must have been—especially when combined with the delay in receiving your rooms. We are currently reviewing our internal processes to ensure such issues are addressed before a guest checks in. Thank you again for your feedback. We hope to have the opportunity to restore your trust in a future stay. Warm Regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand

Dear Guest, Thank you for taking the time to share your experience, and for staying with us in Room 820. We're truly sorry to hear about the inconvenience caused by the shower door not closing properly, which led to water spreading into the bathroom area. This is certainly not the standard we aim to provide, and we will have our maintenance team address this issue immediately. We also appreciate your feedback regarding the lack of conditioner in the bathroom. While we provide essential toiletries, we understand the importance of a more complete amenity offering and will take your comment into consideration for future improvements. Your feedback is valuable and helps us improve. We hope to have the opportunity to provide you with a better experience on your next visit. Warm Regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Tue Sep 30 11:09:01 IST 2025

Dear Guest, Thank you for sharing your feedback with us. We’re glad to know you had a comfortable stay and enjoyed the South Indian items at our breakfast buffet. We’ve also noted your comment regarding the room size and will keep this in mind for future improvements. We look forward to welcoming you again for another pleasant stay. Warm regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Tue Sep 30 11:10:13 IST 2025

Dear Guest, Thank you so much for your wonderful feedback. We’re delighted to know that you had an excellent stay with us. Your appreciation means a lot to our team and motivates us to continue delivering memorable experiences. We look forward to welcoming you back again soon. Warm regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Tue Sep 30 11:07:57 IST 2025

Dear Guest, Thank you for taking the time to share such detailed feedback about your recent stay with us. Please accept our sincere apologies for the many inconveniences you experienced, starting from the delay in your early check-in to the issues faced with the room, housekeeping, and dining experience. We deeply regret that we could not meet your expectations and that our service standards fell short of what you rightfully expect from Ibis and Accor. Your comments regarding room readiness, responsiveness of our team, and food quality have been noted with utmost seriousness and shared with the respective departments to ensure corrective action. While we are glad you appreciated the breakfast buffet, we understand this does not compensate for the shortcomings you faced. We are truly sorry for the discomfort caused and assure you that your feedback will help us improve both our facilities and service delivery. We hope you may allow us another chance in the future to restore your faith in us and deliver the experience that our guests deserve. Warm regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Tue Sep 30 11:06:08 IST 2025

Dear Guest Thank you for sharing your feedback with us. We are truly sorry to learn that your recent stay did not meet your expectations. Please accept our sincere apologies for the inconvenience you faced regarding our location, room setup, and bedding comfort. Your comments are very important to us, and we have taken note of the concerns you raised. Rest assured, we will share your feedback with the concerned teams to work on improving our services and facilities. We regret the disappointment caused and would be grateful for another opportunity to better serve you in the future. Warm regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Wed Sep 24 12:47:39 IST 2025

Dear Karthikeyan K, Thank you for your wonderful feedback. We are delighted to know that you had a satisfying stay and enjoyed the food. Your kind words encourage our team to keep delivering great experiences. We look forward to welcoming you again soon. Warm regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Wed Sep 24 12:46:28 IST 2025

Dear Nitin Kumar, Thank you for sharing your feedback. We are glad to know that you found our team’s hospitality warm and welcoming. At the same time, we understand your concern regarding the space and building setup. Your comments are valuable and will certainly be considered as we work on improving the overall guest experience. We truly appreciate your kind words for our staff and look forward to welcoming you again. Warm regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand

Dear Siddharth Krishnakumar , We are very sorry to hear about the inconvenience you faced with the non-operational shower and, more importantly, the lack of prompt action from our team. This is certainly not the level of service we strive to provide, and we regret that it led you to move to another hotel during your stay in Chennai. Please be assured that your feedback has been shared with the concerned department, and immediate steps are being taken to ensure such issues are addressed without delay in the future. We sincerely apologize once again and hope you will consider giving us another opportunity to serve you better. Warm regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Wed Sep 24 12:42:35 IST 2025

Dear Hisham Shoukathali, We sincerely apologize for the disappointing experience you had during your stay. It is regrettable to learn that the room cleanliness, amenities, and service did not meet even the basic expectations, and we are very sorry for the inconvenience caused. Your concerns regarding the room condition, lack of towels, and unresponsive service from the front desk have been taken very seriously. We have already shared this feedback with the respective teams to ensure corrective action is taken immediately. While we deeply regret that we could not provide you with a satisfactory stay, we truly appreciate you bringing these issues to our attention. Feedback like yours helps us improve and avoid such lapses in the future. We hope you will give us another opportunity to serve you better. Warm regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand has replied on Wed Sep 24 12:41:24 IST 2025

Dear Gaurav Chandak, Thank you for sharing your feedback. We are sorry to learn that your experience with our dining area, amenities, and overall service did not meet your expectations. Your comments have been noted and shared with the concerned teams so that we can work on improving these aspects for our guests. We truly value your input and hope you will give us another opportunity to serve you better in the future. Warm regards, Parvez Damad General Manager

Ibis Chennai City Centre - An Accor Brand

Dear Rajesh Dighe, Thank you for taking the time to share your detailed feedback. Please accept our sincere apologies for the inconvenience you experienced during your stay. We are truly sorry that several aspects—from room maintenance to dining and amenities—fell short of your expectations. Your concerns regarding the room door, cleanliness of towels, curtains, bedding, and the quality of food and amenities are very serious, and we regret that these issues affected your experience. We have shared your feedback with our housekeeping, engineering, and culinary teams to address the concerns immediately and ensure such lapses do not recur. We also take note of your point regarding the safety aspect of the room door and assure you that corrective action will be prioritized. We value your feedback as it helps us identify areas for improvement. While we deeply regret not meeting your expectations this time, we do hope you will allow us another opportunity to provide you with a much better experience in the future. Warm regards, Parvez Damad General Manager