Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre

Dear Kante, Thank you for choosing Novotel and for taking the time to share your experience with us. We’re delighted to hear that our housekeeping team took good care of you and your infant — your comfort is always our top priority. We also appreciate your kind words about our location and the gardens, which are indeed a favorite among families with children. We sincerely apologize for the inconvenience caused during the busy wedding season. We understand how important timely service is, especially when traveling with a little one, and we regret that your requests went unfulfilled. Your feedback regarding the room amenities is also noted, and we are actively working on plans to refresh and modernize our facilities. Thank you once again for your valuable feedback. We hope to welcome you back for a more seamless and relaxing stay in the future. Best Regards Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre

Dear Yadav, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found our service and hospitality commendable — our team strives to make every guest feel welcome and well cared for. We're also pleased that you enjoyed the food, and we appreciate your recommendation regarding à la carte options over the buffet at Food Exchange. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding room size, thermostat issues, lack of OTT access, and soundproofing have been noted and shared with the relevant teams for review and improvement. We understand how these aspects can impact the overall comfort of your stay, and we’re committed to addressing them. Your feedback is invaluable in helping us enhance our guest experience, and we hope to have the opportunity to welcome you back for a more seamless and satisfying stay. Warm regards, Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre has replied on Fri Jul 25 19:58:28 IST 2025

Dear DESHPANDE, Thank you so much for your kind words and recommendation! We’re thrilled to hear that you had an excellent experience with our staff and appreciated the cleanliness of our rooms and the convenience of our location. Your satisfaction means a lot to us, and we’re grateful for your support. We look forward to welcoming you back for another pleasant stay soon! Warm regards, Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre

Dear Anjum, Thank you for your lovely feedback! We’re so pleased to hear that you found the property beautiful and our staff accommodating and helpful — your kind words mean a lot to us. It’s wonderful to know that your stay was memorable and that most aspects met your expectations. We appreciate your honest feedback regarding the food and will certainly share it with our culinary team to help us improve further. We hope to welcome you back soon for another wonderful experience! Warm regards, Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre

Dear Kante, Thank you for sharing your experience with us! We’re so glad to hear that your stay was smooth and comfortable, especially while traveling with your little one. It’s wonderful to know that our team could assist with the crib, extra water, and everything else you needed to make your baby’s stay cozy and convenient. We’re also happy you enjoyed the gardens — they’re a lovely spot for a peaceful stroll with a stroller. Your kind words mean a lot to us, and we hope to welcome you and your family back again soon! Warm regards, Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre

Dear Prabhakargoud Prgoud, Thank you for sharing your experience with us! We’re thrilled to hear that you had such a good stay and enjoyed the steam bath, delicious food, and our swimming pool — especially since it exceeded your expectations! Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering memorable experiences. We look forward to welcoming you back for another relaxing and enjoyable visit! Warm regards, Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre has replied on Fri Jul 25 20:03:39 IST 2025

Dear Darekar, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet expectations, particularly in regard to staff behavior, food quality, and transportation services. This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. Your comments have been shared with the respective teams for immediate attention and improvement. We are committed to enhancing our guest experience and will take your feedback seriously to ensure better service in the future. We hope you’ll consider giving us another opportunity to serve you better. Warm regards, Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre has replied on Fri Jul 25 20:04:40 IST 2025

Dear Farooqui, Thank you so much for your kind words and for choosing Novotel as a weekend destination with your grandchildren! It’s truly heartwarming to hear that you’ve explored many hotels in Hyderabad and consider us one of the best. We’re delighted that you enjoyed our location, services, and family-friendly amenities like the swimming pool, lawns, cycling areas, and parking facilities. Your appreciation means a lot to our team. We’re also glad you found the restaurant and food fairly good, and we’ll continue working to make every aspect of your visit even more enjoyable. We look forward to welcoming you and your grandchildren back for many more memorable weekends! Warm regards, Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre has replied on Fri Jul 25 20:05:17 IST 2025

Dear Rao, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the ambience, service, food, and amenities during your stay. It’s especially rewarding to know that the swimming pool and convenient location added to your experience. Your kind words truly motivate our team to keep delivering exceptional hospitality. We look forward to welcoming you back for another superb stay! Warm regards, Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre has replied on Mon May 12 15:00:54 IST 2025

Dear Mr. Reddy Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the check-in process and the early morning construction noise. We understand how frustrating it must have been to deal with disturbances so early in the morning and not receive timely assistance despite multiple attempts to reach our reception. This is certainly not the level of service we strive to provide, and we are truly sorry for the disruption to your stay. We appreciate you escalating the matter through MMT, and we’re glad the issue was eventually resolved. Please be assured that we are taking your feedback seriously and have already addressed this with our team to ensure such lapses do not occur in the future. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to welcome you again and provide you with a much-improved experience. Warm regards, Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre

Dear Gautam, Thank you for your lovely feedback and for choosing Novotel for your weekend stay! We’re delighted to hear that you had a memorable experience, especially enjoying the Saturday dinner buffet at Food Exchange. A special thank you for recognizing Hemant and the restaurant team — your kind words will surely motivate them further. It’s wonderful to know that you appreciated the peaceful location, the ambience, and the spacious pool. We’re also glad your room with a pool view added to your comfort and relaxation. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay! Warm regards, Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre

Dear Reddy, Thank you for sharing your feedback with us. We’re glad to hear that you appreciated the hotel’s ambience and found everything generally satisfactory. However, we’re truly sorry to learn that our service responsiveness did not meet your expectations. Please accept our sincere apologies for the delay in addressing your requests — this is certainly not the experience we aim to provide. Your comments have been shared with our team to help us improve our response times and overall guest service. We value your input and hope to have the opportunity to serve you better in the future. Warm regards, Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre has replied on Fri Jul 25 20:09:43 IST 2025

Dear Annapurna, Thank you for your kind words! We’re so glad to hear that you had a lovely stay and enjoyed the ambience, food, and services. It’s especially great to know that the amenities and swimming pool met your expectations and added to your overall experience. Your feedback means a lot to us, and we look forward to welcoming you back for another superb stay! Warm regards, Novotel Hyderabad Convention Centre

Novotel Hyderabad Convention Centre

Dear Plustwo, Thank you for taking the time to share your feedback. We sincerely regret the confusion and lack of coordination you experienced between our guest operator and front desk regarding outside food policies. Clear and consistent communication is essential, and we apologize for the inconvenience this caused. We’re also sorry to hear that your interaction with the front desk team did not reflect the warmth and hospitality we strive to offer. Your comments have been shared with the concerned departments for immediate attention and training. On a positive note, we’re glad you enjoyed the service at our restaurant — your appreciation means a lot to the team. We value your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Warm regards, Novotel Hyderabad Convention Centre