Check in/out Hotel Check-in Time is 12 PM, Check-out Time is 12 PM.
Cancellation Policy Cancellation and prepayment policies vary according to room type. Please check the Fare policy associated with your room.
Extra Bed The inclusion of extra bed with a booking is facilitated with a folding cot or a mattress as an extra bed.
Payment Mode You can pay now or you can pay at the hotel if your selected room type has this option.
User rating & reviews
Read about experiences of fellow travellers who have stayed at this hotel.
EXCELLENT 152 reviews
VERY GOOD 267 reviews
AVERAGE 86 reviews
POOR 10 reviews
TERRIBLE 12 reviews
10 Jun 2018
Very well located hotel, wrong....
Made a mistake of prepaying a reservation. Booked a standard room just before a trade fair began. Second night at 3 times the first night’s rate. Room was small and we noticed it did not have a mini bar. Didn’t bother me for drinks but for keeping my water cold. Called receptionist who confirmed the room did not have a fridge but their premium rooms do. No offer to upgrade, at a cost or otherwise. I said i’d been traveling for 30 years including many Accor hotels and never have I had a room in any hotel without a fridge. Answer was, “now this is the first one”. I found this reply very rude and went to the receptionist desk to continue the discussion. Very unreceptive staff told us that if we had a problem with he hotel we could leave. We said sure but would we get a refund, the reply was “no”. We had no choice but to stay.
Breakfast was a shambles with far too many guests for the available staff. Food ran out constantly and we noticed even small pastries were cut in half to make it look like more once they looked like running out. Food platters were left empty for too long. Staff seemed more concerned with clearing and setting tables than with servicing guests’ needs.
The whole conversation at reception was heated and at no time did we feel like welcome guests.
The room was very small and had minimal amenities. Wifi was very good. Shower good but bathroom small.
All told, an unpleasant experience for the money we paid. Unlike our stays with any Accor hotel in the past.
02 Apr 2018
Everything was perfect until t....
Stayed 1 night on the way driving my "Dutch car" from Berlin to Amsterdam.
Everything was perfect until an unprofessional, untrained, front desk agent started challenging and confronting me just before the check-out. The hotel has own garage with a fixed rate of 16 Euro 50 cents/day. Then there is ample street parking Just in front and next to the hotel, free of charge 6pm to 9am and 1.80 Euro/Hour in between. Obviously it was easier and cheaper to park just in front of the hotel. During the check-in the friendly lady at the counter even came out of the hotel to check my car and to show me where I can park free. But she forgot to tell me about the "Green Sticker", and that street parking is max 2 and half hours. But this can happen and we all forget things. Next day, I got a ticket (fine) for 80 Euros, left under the front windscreen vipers, despite I paid and parked correctly. Since my German is poor, to understand the possible reason to get this fine, I phoned the front desk. The front desk male agent even without listening properly got into the defensive attitude. The repetitive answer was “It is your problem and not hotel business!”. Even I tried to explain that foreign guest need some support to understand the reason, he refused even to listen. He got even more agitated and offensive after I requested to talk with a manager. He ordered me to come to the front desk and continuously asking why I want to talk to a manager, when a parking Ticket is not a hotel business, giving me the impression that he took me as another ignorant, stupid immigrant passing through Hannover. At the front desk, He was aggressively refusing to connect me to a manager. Luckily the managers, including the GM were in the Bar area, hearing the noise, came to the front desk to inquire. The professional front desk manager and the GM later explained to me the reason for the ticket. It was because my car had no green sticker, which is mandatory for all vehicles to enter Hannover city limits. But by that time, the damage was already done. The guy could have easily helped us to understand the reason and it could have been a much pleasant stay in this hotel. This Hotel needs to educate and train their staff more about customer relations and courtesy!
Post Note: The city hall (Raad House) dropped the penalty after realizing it was a foreign car!
30 Mar 2018
This has been by far our favourite hotel that we have stayed in on our tour around Germany.
The hotels deco is outstanding the room is so fresh with a fridge and coffee machine, all complimentary.
The staff in the hotel that I have dealt with have been so friendly more so the young lady that checked us in and we where very lucky to have a late checkout.
Great location near city and train station.
04 Feb 2018
Clean comfortable rooms. It is conveniently located to central Hannover with many restaurants nearby. Onsite parking is available. The breakfast is excellent will all imaginable choices. My only complaint is that their sane day laundry service is not guaranteed same day.
28 Dec 2017
Visited when it was business in Hanover rooms were clean and well looked after
Breakfast was good and hotel staff helpful would stay again although the price was high due to high demand as a exhibition was on at the time