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New Friends Colony, Delhi | 6 minutes walk to Okhla Railway Station
5640 Ratings
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the excellent location of Suryaa Hotel, making it convenient for shopping and visiting attractions. The hospitality and friendly staff receive consistent praise, contributing to a comfortable stay. The breakfast buffet is noted for its variety and quality, while the amenities, including the pool and spa, enhance the experience. However, room size and cleanliness have been areas for improvement mentioned by some guests.
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Great stay
It’s was great, got upgraded to suite, 10/10 recommend! Loved the overall staff hospitality as well, a great stay indeed
Room: Deluxe Room King or Twin
Terrible Stay
My experience at Shuryaa Hotel was nothing short of disastrous. The staff's ineptitude and discourteous demeanor were evident from the start. Despite confirming breakfast as part of my booking, I was asked to pay for it separately at the restaurant, without any prior notification. When I brought this to the staff's attention, they responded with a dismissive apology, showing no willingness to rectify the situation. The management's lack of accountability and responsiveness was staggering, with complaints falling on deaf ears. Every interaction with the staff was a struggle, leaving me feeling disrespected and humiliated. The hotel's failure to provide basic amenities and its unprofessional staff make it a place to avoid at all costs. I strongly advise against booking a stay at Shuryaa Hotel, as the experience is likely to be marred by frustration, disrespect, and a complete lack of customer care. Their inability to manage guest services and respond to concerns is a clear indication of their lack of commitment to customer satisfaction.
Room: Deluxe Room King or Twin
excellent stay
good experience overall... location is good and hospitality is top notch. will prefer to stay back again.
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Mon Oct 20 15:42:20 IST 2025
Dear Mr. Dubey, Greetings from The Suryaa, New Delhi. Thank you for your kind words and for sharing such positive feedback. We’re delighted to know you had a pleasant experience and appreciated our location and hospitality. Your appreciation truly motivates our team to continue delivering memorable stays. We look forward to welcoming you back soon for another delightful experience at The Suryaa New Delhi Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
Excellent Stay
Marvellous stay in this property ! Regarding extras just like dine in rooms etc we have to pay it " then & there " system which look very embarrassing in the presence of guest other wise every thing is fine - worth for money !
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Fri Oct 24 11:45:00 IST 2025
Dear Mr. Mohamed, Thank you for sharing your feedback and for choosing to stay at The Suryaa New Delhi. We are delighted to know that you had a marvellous stay and found your experience to be value for money. We have noted your concern regarding the payment process for in-room dining and other extras. Your observation is valuable, and we will review this to ensure a more seamless experience for our guests in the future. We truly appreciate your kind words and look forward to welcoming you back soon for another pleasant stay. Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
Terrible Stay
Surya duty manager nature is very bad. He don’t know how to talk with customer. I never suggest stay at Surya Hotel.
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Mon Oct 20 15:38:22 IST 2025
Dear Mr. Shah, Greetings from The Suryaa New Delhi. We sincerely apologize for the unpleasant experience you had while interacting with our team. Guest comfort and courteous service are of utmost importance to us, and we regret that your upgrade request was not handled as politely as it should have been. Our management team personally connected with you to understand your concern, and we truly appreciate the gracious feedback you shared during the follow-up conversation. Please be assured that your comments have been taken seriously and addressed with the concerned team to ensure a more respectful and attentive guest experience going forward. Warm regards, Greesh Bindra Executive Vice President The Suryaa, New Delhi
Experience was average.
Aesthetically beautiful, but poor restaurant service and the bathroom lacks features. Service in the restaurant is pretty delayed. Also the bathroom's hair dryer was too slow to actually dry one's hair. The size of the bathroom was too small as compared to other 5 star contemporaries like Radisson and Crowne Plaza.
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Mon Oct 20 15:34:40 IST 2025
Dear Mr. Kaushik, Greetings from The Suryaa New Delhi. Thank you for taking the time to share your feedback. While we’re delighted to know you appreciated the aesthetics of our hotel, we sincerely apologize for the inconvenience caused by the delayed restaurant service and the bathroom facilities not meeting your expectations. Your comments regarding the service efficiency and bathroom amenities have been shared with the respective teams for immediate review and improvement. We truly value your constructive feedback, as it helps us enhance the overall guest experience and bring our standards closer to the best in the industry. We hope to have the opportunity to welcome you back for a more seamless and comfortable stay. Warm regards, Greesh Bindra Executive Vice President The Suryaa, New Delhi
Will visit again
Pleasant stay and great breakfast buffet, a very comfortable and relaxing stay at the suryaa. Truly delighted.
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Fri Oct 17 18:45:45 IST 2025
Dear Ms. Singh, Greetings from The Suryaa New Delhi. Thank you so much for your wonderful feedback! We’re truly delighted to know that you had a pleasant and relaxing stay and enjoyed our breakfast buffet. Your kind words mean a lot to our team and serve as great encouragement to continue delivering memorable experiences. We look forward to welcoming you back soon for another delightful stay! Warm regards, Greesh Bindra Executive Vice President The Suryaa, New Delhi
Terrible Stay
Pathetic service, staff is clueless about things, service is delayed. when asked for 2 slice of Breads and Butter, they charge despite other orders and staying for more than a week and paying
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Fri Oct 17 18:44:27 IST 2025
Dear Mrs. Batra, Greetings from The Suryaa New Delhi. We are truly sorry to learn about your experience and regret that our service did not meet your expectations. Please be assured that guest comfort and satisfaction remain our top priorities. We understand how disappointing it must have felt, and we sincerely apologize for any miscommunication regarding your breakfast inclusions. Your feedback has been shared with the concerned team to ensure better clarity and attentiveness during guest interactions moving forward. We hope you will allow us another opportunity to serve you better in the future. Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
Poor Stay
very small rooms . on booking with MMT it shows either twin/double when I booked the reception told that we have only twin beds not single double bed. that is why it was showing OR . And the rooms are very very normal no dood vibes inside the rooms.
Room: Deluxe Room King or Twin
The Suryaa New Delhi
Dear Mr. Gupta, Greetings from The Suryaa, New Delhi. We are truly sorry for the inconvenience you faced during your stay. It is never our intention to disappoint our valued guests, and we completely understand how frustrating it must have been when your room and bed preference could not be accommodated. Please note that room types displayed on Online platforms are based on Twin/Double availability at the time of check-in. Our team always strives to honor preferences, and we regret that we fell short on this occasion. We are currently working in phases to offer a refreshed and more comfortable experience to all our guests, and we sincerely appreciate your patience and understanding as we work toward these improvements. Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
Excellent Stay
The stay was satisfactory, with a seamless check-in process. The staff exhibited professionalism and a consistent willingness to assist guests.
Room: Executive Club
The Suryaa New Delhi has replied on Wed Oct 15 17:43:04 IST 2025
Dear Mr. Shounak, Thank you for sharing your feedback about your recent stay at The Suryaa New Delhi. We are pleased to know that you had a satisfactory experience and appreciated our smooth check-in process and the professionalism of our team. Your kind words about our staff’s helpful attitude are greatly valued, as they inspire us to continue delivering exceptional service to all our guests. We look forward to welcoming you back soon for another pleasant stay. Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
Great place! Better than its class. must try.
Excellent hospitality, standard and food! Will definitely like to come again and recommend it to others.
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Wed Oct 15 12:43:01 IST 2025
Dear Mr. Singh, Thank you for your kind words and for sharing your wonderful feedback. I’m delighted to know that you were pleased with our hospitality, standards, and food. Your intention to return and recommend The Suryaa New Delhi to others means a great deal to us. Such appreciation truly motivates our team to continue delivering exceptional service and memorable experiences. We look forward to welcoming you back soon for another delightful stay. Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
Excellent Stay
Good
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Fri Oct 24 12:46:01 IST 2025
Dear Saediq, We are so happy to hear about your positive experience. Thank you so much for the feedback. Warm Regards, Greesh Bindra, Executive Vice President, The Suryaa New Delhi
Average Stay
Didn't feel like the 5 star category hotel. The room wash basin was not working properly. Had to change the room.
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Thu Oct 09 14:29:45 IST 2025
Dear Mr. Gogoi, Thank you for taking the time to share your feedback. I’m sorry to hear that your experience at the hotel did not meet with the expectations of your stay with us. Please accept my sincere apologies for the inconvenience caused by the malfunctioning wash basin and the need to change rooms during your stay. While I’m glad our team was able to assist with a room change, I completely understand how such an issue could impact your overall impression. The matter has been taken up internally with our maintenance and housekeeping teams to ensure such oversights are addressed promptly moving forward. We value your feedback and your experience, and I genuinely hope we’ll have another opportunity to welcome you back and provide you with a seamless & enjoyable stay. Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
Excellent Stay
Wonderful stay, excellent location and good food.
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Tue Oct 07 11:09:19 IST 2025
Dear Mr. Bhowal, Thank you for your wonderful feedback. We're delighted to hear that you have enjoyed your stay at the hotel. Your appreciated for the location of the property, and our food, is indeed great to hear. Pleasure having you over, and we look forward to welcoming you back soon! Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
Perfect place
I had a very pleasant stay at Surya Hotel. The rooms were clean, spacious, and well maintained. Overall it was a smooth and enjoyable stay.
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Tue Oct 07 11:11:54 IST 2025
Dear Mr. Singh, Thank you for your kind words! We're delighted to hear that you have had a pleasant & enjoyable stay at the hotel. It's great to know that you found the rooms clean and spacious. We look forward to welcoming you back for more memorable times at the property! Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
Terrible Experience at Hotel Suryaa New Delhi
I checked in late in the evening. the Air conditioner temperature was at 16 degree or so and the room was like a chiller. Using the dash board I changed the temperature and attempted to sleep as it was already mid night. but the temperature control switch was not working and I had to switch on & off the A/C through out the night. To add on to the nightmare there was a house keeping guy knocking the door at mid night attempting to deliver someone else baggage. Also the in the adjacent room was making huge noise while operated which was a to my room
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Thu Oct 09 10:14:05 IST 2025
Dear Mr. Surendran, Thank you for sharing your experience. We truly regret the discomfort you faced with the Aircon temperature during the night. Our team is available to address any such issues on a 24 hour basis and would have been happy to assist you, but the information was shared with us only in the morning. Please accept my sincere apologies for the noise and disturbance that you also faced. We are looking into the issue internally and gaps will certainly be addressed. The effort is always to provide our guests with comfortable stays, and we do hope you will give us another opportunity to serve you at the property. Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
Excellent Stay
Amazing property, good food, amazing staff
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Sun Oct 05 12:35:57 IST 2025
Dear Ms. Singhal, Thank you for your wonderful feedback. We're delighted to know that you have enjoyed your stay at the hotel. Your appreciation for the property, our food, and the service quality provided by our team, is indeed great to hear. Pleasure having you over, and we hope to welcome you back soon for more memorable times! Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
Excellent Stay
Hotel Surya New Delhi is an excellent hotel from nearly all aspects- ambience, convenience, hospitality, standards, comfort, food and services. Keep it up Surya. I tried it because Taj was full, but now I will prefer it to Taj.
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Sat Oct 04 10:40:40 IST 2025
Dear Mr. Singh, Thank you so much for your wonderful feedback. We're delighted to know that you have enjoyed your stay at the hotel. Your glowing appreciation for our services, facilities, the upkeep, and our hospitality, is indeed great to hear. Your preference means a lot to us, and we look forward to welcoming you again soon at the property! Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
overall experience.
hotel room was extremely cozy and comfortable, food has variety and taste with all cusine. service was also polite and warm welcoming. location was okayish.
Room: Deluxe Room King or Twin
The Suryaa New Delhi has replied on Tue Oct 07 11:39:26 IST 2025
Dear Mr. Sen, Thank you for your wonderful feedback. It's great to hear that the room was to your liking, and that you enjoyed the variety and taste of the food. Your appreciation for the warm hospitality of our team means a lot as well. I understand the location did not match up but I do hope it did not take away too much from your comfort. Indeed a pleasure to have had you over, and we look forward to welcoming you back soon! Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
A Perfect 5-Star Getaway: The Suryaa New Delhi
Location was excellent, providing both serenity and great city access. Dining was a highlight, with exceptional food quality and variety across the hotel's venues. The amenities were luxurious, notably the relaxing pool and spa facilities. Crucially, the service was exemplary and highly professional, consistently meeting 5-star standards. Overall, the hotel delivered a polished, comfortable, and memorable luxury stay, justifying its top rating.
Room: Deluxe Room King or Twin
The Suryaa New Delhi
Dear Mr. Muhammad, Thank you sincerely for taking the time to share such a thoughtful and glowing review of your recent stay with us. We’re delighted to know that you enjoyed our location, which offers the perfect blend of tranquility and accessibility to the city. It’s especially rewarding to hear your praise for our dining experiences—our culinary team works passionately to ensure every meal is memorable, and your kind words will mean the world to them. I’m equally pleased that our amenities, particularly the pool and spa, contributed to a sense of luxury and relaxation during your stay. Most importantly, your recognition of our team’s service truly stands out. Providing warm, professional hospitality that lives up to 5-star standards is at the heart of what we do, and I’ll be sure to share your commendation with the entire team. We're thrilled to have delivered a stay that met—and perhaps exceeded—your expectations, and we hope to welcome you back for more memorable times in the near future! Warm regards, Greesh Bindra Executive Vice President The Suryaa New Delhi
Mahipalpur
Rabindra Nagar
East Delhi
Nehru Place
Chanakyapuri
North Delhi
Bissar Akbarpur
Vaishali
Sohna
Surajkund
Sector 29
Udyog Vihar
Manesar
Sector 135
DLF Phase 3
Sampla
Aerocity
MG Road Gurgaon
Aerocity
Chanakyapuri
Lodhi Road
Connaught Place
Okhla Industrial Area
Sector 27 Dwarka
R.K. Puram
Chhattarpur
Karol bagh
East Delhi
Jangpura
Chittaranjan Park
Sector 19 Dwarka
Kalkaji
Anand Vihar
Palam
Mahipalpur
Mahipalpur
