Hi. I'm Sunil Dhanraj from Patna writing this feedback over my stay in the Hotel Mansharover and Banquet, Tashi View Point from 11/06/2023 to 14/06/2023. First of all, I would like to thank the owner of the hotel for being so caring and helpful. He ensured that there will be no any problem in our stay & at the end our stay was quite good. Moreover there were issues that I faced, that I could like to explain in points- 1. As we had no any ideas regarding any local areas & cabs so we were totally dependent of the GM of the hotel Mr. Umesh Tiwari & he made all the arrangements of cabs & the deal was finalized over 2 Eco cars at Rs for 10 site seeing. But instead of showing 10 site seeing, only 7 were shown. This happened on the very first day so we ignored it. 2. Now coming on the second day of visit, our vote card were taken on the very first day to get the permit to visit Nathula Pass & Rs were taken as the charge of permit to visit for total 14 members. 2 Sumo car were booked for the purpose to visit Nathula. When we reached before the main check point of Nathula were permits were checked, the driver told us that we didn't get permit to visit Nathula Border as these permit as applied a week before visiting & they denied to take us at Nathula but somehow we talked with the army officers & requested them, then they allowed us to visit Nathula without any permit. In this case, they would have refunded the permit charges of Rs but they denied & later on settlement was done at hotel in which only Rs was refunded to us. Again this arrangement was made by the GM & we thought it was our bad luck that happened to us & we discussed for another cab, because we had to go to Darjeeling from Gangtok. 3 Now coming on the third day, again another 2 sumo car was booked for Rs 15,000 which included 3 site seeing(Love view point, Rafting & 4 Dham temple) & only 1 site seeing was shown & we were dropped to Darjeeling. So, again we asked for the discount as only 1 site was shown, Then we called Mr. Umesh Tiwari, told all the incidents & deals that we had for 3 site seeing & drop to Darjeeling. After that the GM started ignoring my calls by saying that he was in a meeting. Then we told the driver the we had paid Rs 3000 to the GM(which was actually not true, then the GM started calling continuously through another number & gave me threats & finally we paid only Rs 14,000. In all these arrangements, the GM Mr. Umesh Tiwari had a fixed brokerage charge with a vendor named Laxman who used to supply Cars & Cabs. So, my experience was very good with the hotel