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Review Of The Imperial Hotel & Spa

Arithang, Gangtok

    User Rating & Reviews

    • everyone
    • group
    • couple
    • business
    • family
    4.0
    Very Good

    50 Ratings, 24 Reviews

    excellent
    44%
    very good
    34%
    average
    10%
    poor
    2%
    bad
    10%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 3
    • 5
    • 3
    • 5
    • 5
    • 1
    • 1
    • 5
    • 5

    Rating Categories

    • Location3.1
    • Cleanliness3.7
    • Value For Money3.2
    • Child Friendliness3.1
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    • Spacious rooms with beautiful outer scenery are appreciated by guests.
    • The staff is known for being polite, helpful, and responsive.
    • Food quality has mixed reviews; while some enjoyed it, others found it lacking.
    • Good location with easy access to transportation services arranged by the property.
    Read more

    Sort by:

    Positive first
    1.0

    Left after check in, smelly rooms and toilet

    harish j.loyalty-iconfamily

    Smelly rooms, dirty bathrooms, no ventilation, not stayed, left immediately. We could not stay for

    Travel Month: Jun 2024

    Room: Deluxe Room

    3.0

    Average Stay

    jigmee w.

    I had a good stay

    Travel Month: Mar 2024

    Room: Deluxe Room

    4.0

    It was good to stay in this hotel

    suneel m.loyalty-iconcouple

    It was a great stay and staffs was good and room was very spacious with balcony also food was good. I will recommend to this hotel for stay

    Travel Month: Feb 2024 (3-Night Stay)

    Room: Deluxe Room

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    1.0

    Terrible Stay

    srijit d.

    There was very few options in food. Even in veg items. There was a problem with the bedside and other lamps. Service was terrible. They only gave us a single towel for two people. I asked for the tv remote, didn’t get it. Overall, i was afraid to ask about anything else, because they didn’t have anything available!

    Travel Month: Feb 2024

    Room: Deluxe Room

    1.0

    bad bad bad bad bad

    gurpreet i.family

    It’s more bad. Food bad, accommodation bad (all lights in room are not working, bad smell in the room, water was not available in bathroom in the morning.

    Travel Month: Dec 2023

    Room: Superior Room

    5.0

    Under this buzzet quality awsam

    murshid b.couple

    Quality like 5 star.

    Travel Month: Dec 2023

    Room: Deluxe Room

    5.0

    Excellent Stay

    manoj k.loyalty-icon

    The room was very clean, staff members were very decent, cordial and polite. The location is very good, its outer scenery from room was beautiful

    Travel Month: Oct 2023 (3-Night Stay)

    Room: Superior Room

    3.0

    Average Stay

    ayush r.

    The stay was good. Food was okay and makemytrip has always given us a good deal

    Travel Month: Sep 2023

    Room: Deluxe Room

    • user photos
    5.0

    Superb property, great prices, very hospitable.

    aditi s.family

    Lovely property. Great staff. Loved all the services. Staff was kind enough to help us with local taxis and services. Loved it completely.

    Travel Month: Sep 2023

    Room: Deluxe Room

    5.0

    Excellent Stay

    karma c.

    Please proceed. Thank you. Mo such u lo

    Travel Month: Sep 2023

    Room: Deluxe Room

    2.0

    Poor service

    priyank.family

    Smell in the room, food quality poor, no phone service in room and room was in 4th floor from reception. One day room was not clear when we returned back. Management was so poor. No inhouse laundry

    Travel Month: Sep 2023 (4-Night Stay)

    Room: Family Suite Room

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    4.0

    Good Stay

    sharad b.

    Staff behaviour ms. Sweekriti was very nice, polite and helpful with guest.

    Travel Month: Aug 2023

    Room: Deluxe Room

    4.0

    Decent hotel

    arun r.family

    Location is not that great however rooms are good. Washroom are too small but clean. Would refer to someone who have their own vehicle

    Travel Month: Jun 2023

    Room: Deluxe Room

    • user photos
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    The Imperial Hotel & Spa has replied on Sat Jul 15 19:01:32 IST 2023

    Thank you so much for your valuable feedback

    5.0

    Excellent Stay

    deepak s.

    Imperial hotel was very nice and clean rooms are clean staff was so comparative all is well

    Travel Month: Jun 2023

    Room: Deluxe Room

    • user photos
    • user photos

    The Imperial Hotel & Spa has replied on Sat Jul 15 19:01:38 IST 2023

    Thank you so much for your valuable feedback

    5.0

    Good house keeping

    satyam m.family

    Awesome room service,. . Food was tasty

    Travel Month: May 2023

    Room: Deluxe Room

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    The Imperial Hotel & Spa has replied on Sat Jul 15 19:01:45 IST 2023

    Thank you so much for your valuable feedback

    4.0

    Good Stay

    saurabh.loyalty-icon

    Stay was good, hotel staffs are polite and helpful. Food is good. Overall pleasant stay. View from hotel is also good.

    Travel Month: May 2023 (4-Night Stay)

    Room: Family Suite Room

    • user photos

    The Imperial Hotel & Spa has replied on Sat Jul 15 19:02:02 IST 2023

    Thank you so much for your valuable feedback

    5.0

    Excellent Stay

    frek.

    it was a very good stay and a good experience. hotel staffs are very responsive and welcoming. we enjoyed our stay.. thank you imperial hotel & spa for your kind service.

    Travel Month: Apr 2023

    Room: Deluxe Room

    The Imperial Hotel & Spa has replied on Sat Jul 15 19:02:08 IST 2023

    Thank you so much for your valuable feedback

    5.0

    totally good

    noor b.family

    nice room and staff behaviour is very good, it's in good location

    Travel Month: Apr 2023

    Room: Deluxe Room

    • user photos
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    The Imperial Hotel & Spa has replied on Sat Jul 15 19:02:19 IST 2023

    Thank you so much for your valuable feedback

    3.0

    Average stay

    oishee d.family

    The rooms were clean and washrooms were also neat and tidy. But the food was not at all good. Even tea was third class, we faced much problem with food as there are no local food shops near by. Mg marg is quite far away from this hotel, you have to take taxi to reach there. I would recommend to improve your food quality and also quantity. 3

    Travel Month: Apr 2023

    Room: Deluxe Room

    The Imperial Hotel & Spa has replied on Sat Jul 15 19:02:25 IST 2023

    Thank you so much for your valuable feedback

    4.0

    Good Stay

    moumita d.

    Hotel room was good. Staff 's behaviour was also very nice. They were helpful and cooperative. But it's quite far from mg marg. No arrangement of breakfast buffet.

    Travel Month: Mar 2023 (3-Night Stay)

    Room: Deluxe Room

    The Imperial Hotel & Spa has replied on Sat Jul 15 19:02:32 IST 2023

    Thank you so much for your valuable feedback

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