Central Heritage Resort & Spa The Mall Road

Central Heritage Resort & Spa The Mall Road has replied on Sun Aug 17 13:40:46 IST 2025

We're pleased to know you enjoyed our prime location and appreciated the cleanliness and food during your visit. At our resort, we consistently maintain high standards of food quality and service, and our team takes great pride in delivering a memorable experience to all guests. We regret if certain aspects did not meet your personal expectations, and we assure you that guest comfort remains our top priority. Your feedback has been noted and will be used constructively to further enhance the overall guest experience. We look forward to welcoming you again for an even more pleasant stay amidst the charm of Darjeeling.

Central Heritage Resort & Spa The Mall Road has replied on Sun Aug 17 14:10:27 IST 2025

Thank you for rating your experience with us. We hope to welcome you again and make your next stay even more enjoyable!

Central Heritage Resort & Spa The Mall Road has replied on Sun Aug 17 14:22:39 IST 2025

We’re truly sorry to hear that your experience at Central Heritage Resort & Spa, Darjeeling did not meet your expectations. Our team takes great pride in maintaining a high standard of hospitality, room upkeep, and service responsiveness. The concerns you’ve highlighted do not reflect the experience we aim to provide, and we regret that your stay left you disappointed. While hot water and room service are consistently maintained for all guests, we understand that occasional lapses can occur and would have appreciated the opportunity to assist you during your stay. If you had informed our team, immediate action would have been taken to resolve the issues. Thank you for your feedback, it helps us continue improving. We do hope you’ll consider giving us another opportunity to serve you better in the future.

Central Heritage Resort & Spa The Mall Road has replied on Sun Aug 17 14:28:51 IST 2025

Thank you for choosing Central Heritage Resort & Spa, Darjeeling, and for taking the time to share your experience. We’re delighted to hear that you enjoyed our convenient location near Mall Road, found the food satisfactory, and appreciated the cleanliness and prompt service. It’s also wonderful to know that our family-friendly environment added comfort to your stay. We have noted your comment regarding the amenities and will certainly review this with our team to explore areas of improvement. Guest feedback plays an important role in helping us enhance the overall experience. We look forward to welcoming you and your family again for another pleasant and memorable stay in Darjeeling.

Central Heritage Resort & Spa The Mall Road has replied on Sun Aug 17 14:31:12 IST 2025

We’re disappointed to know that your stay did not meet expectations. Our team is committed to providing a comfortable and pleasant experience for every guest. We would have appreciated the opportunity to understand and resolve any concerns during your visit. Your feedback has been noted for internal review and improvement.

Central Heritage Resort & Spa The Mall Road has replied on Sun Aug 17 14:37:59 IST 2025

Thank you for your feedback. We're glad you appreciated the spacious room and prime location. Regarding the issue mentioned, we would like to clarify that our property follows strict housekeeping and maintenance protocols to ensure a fresh and hygienic environment at all times. We did not receive any such complaints from other rooms during the same period, but had we been informed during your stay, our team would have promptly looked into it. Your comments have still been noted for internal review.

Central Heritage Resort & Spa The Mall Road

We are truly sorry to hear about your experience and appreciate you taking the time to share your feedback. At Central Heritage Resort & Spa, Darjeeling, we conduct regular housekeeping and maintenance checks to ensure a clean and comfortable environment for all our guests. However, during the monsoon season, high humidity and constant rainfall can occasionally affect the appearance of heritage-style rooms, especially in areas with open ventilation or garden-facing layouts. We regret if this impacted your impression of the room. All images displayed online are accurate representations of the property, and we strive to provide transparency across all booking platforms. Had we been informed at the time of check-in, our team would have been more than happy to assist or offer an alternate room, subject to availability. Your comments have been shared with the relevant teams, and we remain committed to enhancing guest satisfaction. We hope to have the chance to welcome you again and offer a better experience.

Central Heritage Resort & Spa The Mall Road has replied on Sun Aug 17 15:53:46 IST 2025

Thank you for your review. We’re glad you were satisfied with the room, though we regret to hear that the service felt below expectations compared to the tariff. We maintain a consistent standard of hospitality and will certainly look into your feedback to further improve guest experience.

Central Heritage Resort & Spa The Mall Road

Thank you for taking the time to share your feedback. We're glad you appreciated the convenient location, in-room dining, and certain service aspects during your stay. Regarding your concerns, we would like to clarify that breakfast is served in buffet format, while lunch and dinner are offered à la carte to allow more flexibility for our guests. Our kids' play area is currently undergoing renovation as part of our property enhancement plan, and we appreciate your patience during this phase. As for pricing, please note that bar and minibar rates include service, taxes, and handling, charges are clearly listed as per standard hospitality practices. We value your observations and have noted your comments for internal review as we continue working to improve our overall guest experience.

Central Heritage Resort & Spa The Mall Road

Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations. Please note that all photographs used on booking platforms are accurate and up-to-date representations of our property. Room categories, layouts, and views may vary slightly depending on availability, but we always ensure that the booked room type is provided as per reservation. We assure you that there is no intent to mislead, and we take such concerns very seriously. Had this been brought to our attention during your stay, our team would have been happy to assist you with any clarifications or possible alternatives based on availability. Your comments have been noted for internal review.

Central Heritage Resort & Spa The Mall Road has replied on Sun Aug 17 16:40:48 IST 2025

Thank you so much for your wonderful feedback. We're delighted to hear that you had a pleasant stay at Central Heritage Resort & Spa, Darjeeling and enjoyed the charm of our central location near Mall Road. It's heartening to know that our staff, food, and the piano at the bar added to your overall experience. We truly appreciate you highlighting the unique elements of your stay, it means a lot to us. We look forward to welcoming you back for another memorable visit!

Central Heritage Resort & Spa The Mall Road has replied on Sun Aug 17 16:51:17 IST 2025

Thank you so much for your wonderful feedback. We're delighted to hear that you had a pleasant stay at Central Heritage Resort & Spa, Darjeeling and enjoyed the charm of our central location near Mall Road. It's heartening to know that our staff, food, and the piano at the bar added to your overall experience. We truly appreciate you highlighting the unique elements of your stay, it means a lot to us. We look forward to welcoming you back for another memorable visit!

Central Heritage Resort & Spa The Mall Road has replied on Sun Aug 17 16:56:00 IST 2025

Thank you for rating your experience with us. We hope to welcome you again and make your next stay even more enjoyable!

Central Heritage Resort & Spa The Mall Road has replied on Sun Aug 17 17:13:40 IST 2025

Thank you for sharing your feedback. We're truly disappointed to know that your experience did not meet expectations. At Central Heritage Resort & Spa, Darjeeling, we maintain strict housekeeping and maintenance protocols to ensure rooms are clean and well-prepared for all guests. The Deluxe Rooms in our New Wing are not equipped with air conditioning, as the cool climate in Darjeeling typically makes it unnecessary. Iron and hair dryer facilities are available on request and are thoroughly checked before being sent to the guest's room. Had these concerns been brought to our attention during your stay, our team would have been glad to assist you immediately. Your comments have been shared with the concerned departments for internal review.

Central Heritage Resort & Spa The Mall Road

Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations. At Central Heritage Resort & Spa, Darjeeling, we take guest service and hospitality seriously. Our front desk team is trained to assist courteously and professionally, and room service is available during designated hours. We regret if your experience felt otherwise. As for parking, we do provide parking facilities to guests who inform us in advance. Since we have limited on-site parking, prior intimation helps us reserve a spot accordingly. In cases where guests haven’t pre-booked parking, our team makes every effort to arrange paid parking nearby as a convenient alternative. Food pricing reflects the quality of ingredients and service offered, and is aligned with industry standards. Nonetheless, your comments have been noted for internal review. We appreciate you highlighting the convenient location and hope you’ll consider giving us another opportunity for a better experience in the future.