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Willingdon Island, Cochin | 3 minutes walk to Cochinhrbrtms Railway Station
1573 Ratings, 885 Reviews
Last 10 Customer Ratings (Latest First)
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Good Stay
They stay was good.Staffs were nice and their behaviour towards guests were superb.Good management.The only thing i found and issue was the place was old.Pool and garden area is the highlights. I can say the stay was ok for us.
Room: Winter Green Room, 1 King Bed
Very Good Stay at kochi
It's a very well maintained hotel in a peaceful and serene environment and very good food. Very good hospitality from the staff.
Room: Fern Classic Room, 1 King Bed
Good Stay
The food was excellent, team members were very much cooperative
Room: Winter Green Room, 1 King Bed
An average quality stay
Location is not convenient for sight seeing of Kochi. Property is not maintained adequately due to low occupancy. Else everything is ok. Average experience.
Room: Fern Classic Room, 1 King Bed
Excellent
Though located far from Airport The location is convenient from distance of prominent Historical places of Port Kochi area and Food and amenities are excellent. We had a very Comfortable stay All staff specially house keeping was very courteous and Prompt .The Food quality is Excellent and we enjoyed the Conventional Keralite Food which was very tasty. Over all stay experience was excellent.
Room: Winter Green Room, 1 King Bed
Poor sta
I recently stayed at this hotel and was quite disappointed, primarily with the cleanliness and the service. The most jarring issue was the state of the windows in my room, which were covered in old pigeon droppings. This significantly marred the view and made the room feel unhygienic, which is simply unacceptable for any hotel, let alone one at this price point.
Room: Winter Green Room, 2 Twin Beds
Terrible Stay
I recently stayed at this hotel and was quite disappointed, primarily with the cleanliness and the service. The most jarring issue was the state of the windows in my room, which were covered in old pigeon droppings. This significantly marred the view and made the room feel unhygienic, which is simply unacceptable for any hotel, let alone one at this price point. Furthermore, when I attempted to call the reception desk multiple times from my room regarding a query, the phone was not answered. This lack of responsiveness is a major failure in basic customer service.
Room: Winter Green Room, 2 Twin Beds
Excellent Stay
stayed one night, room was good, clean, and good amenities. Buffet breakfast was excellent. choice of spread was good, catering to all tastes. Staff at reception, housekeeping and especially at breakfast was very hospitable. If you want a peaceful retreat, this is the place, far from the hustle and bustle. Will surely stay here again.
Room: Winter Green Room, 1 King Bed
service at it’s best
Property was in good location! Food was delicious in test ! Service was excellent and personally take care by Garima mem!
Room: Fern Classic Room, 1 King Bed
The Fern Kochi, Series by Marriott has replied on Tue Sep 23 19:50:31 IST 2025
Dear nitinbhai goraiya, We're glad that you enjoyed our property's location and found the food to be in line with your expectations. Our team is delighted to know that you received excellent service, especially from Garima. Such comments truly motivate us to continue giving our best. In future, if you have any specific dietary preferences, feel free to share with our team; they will be more than happy to cater to your needs. We hope that we will have the privilege of serving you again in the future. Regards General Manager Anoop Peter
very bad very bad
Very rude staffs. They are charging extra bed /bed for kids, even after include kids room and food extra charged. You cant enjoy your trip. And the room was not that much neat. And tea supplements are tooo old and molten.
Room: Winter Green Room
The Fern Kochi, Series by Marriott has replied on Mon Sep 08 17:15:17 IST 2025
Dear Anas Mohd, We deeply regret to hear about your unsatisfactory experience with us. Our team is usually known for their kindness and we would like to rectify this situation promptly. The situation you have raised regarding the additional charges for kids and the state of the room is not in line with our standards. We will conduct an immediate investigation and take appropriate action on it. The condition of the tea supplements you mentioned is concerning as well. We ensure all our products are of fresh quality and this incidence is certainly a deviation from our policy. We recognize these issues and assure swift action. Please get in touch with us directly, we would like an opportunity to convert your negative experience into a positive one. Your feedback is of great importance to us as customer satisfaction is our top priority and we are committed to improving our services. We hope you give us another chance to serve you. Regards General Manager Anoop Peter
Excellent Stay
Unforgettable Stay at The Fern Kochi! I recently had the pleasure of staying at The Fern Kochi, and I must say it was an unforgettable experience! Cleanliness and Comfort: The rooms were absolutely spotless, and the bed was incredibly comfortable — perfect for a restful night after a long day of exploring. Friendly Staff: The staff were warm and welcoming, always ready to assist with any request. Their hospitality truly made the stay feel special. Amenities and Services: The hotel’s pool and fitness center were top-notch, and the complimentary breakfast buffet was a great way to start each day. The ambience throughout the hotel added to the relaxing atmosphere. I loved everything about this hotel — from the clean rooms and friendly staff to the peaceful vibe. It’s also great for families! The pool area was clean and safe, making it a hit with kids and adults alike. Highly recommended for anyone
Room: Winter Green Room
Excellent Stay
The staff is very polite and cooperative and the rooms are clean and comfortable
Room: Winter Green Room
Excellent Stay
Food and property was good. Very good staff support. Only cons is property is located at very isolated area. You will not find anything outside hotel
Room: Winter Green Room
Excellent Stay
If you are a visitor in Kochi - Fern an Ecotel Hotel is a great option. It's proximity to Fort Kochi and Jew Town makes it easy for the travellers. Food and the service quality was excellent. It is easier if you have your own transportation. We would stay again if we were to visit Kochi - business or pleasure.
Room: Winter Green Room
The Fern Kochi, Series by Marriott has replied on Mon Jul 28 17:26:12 IST 2025
Dear Ramesh K Velampalayam, We're delighted to hear that you enjoyed your stay at the Fern Ecotel Hotel and appreciated its convenient location, close to Fort Kochi and Jew Town. We take pride in making our guests' stay comfortable and enjoyable with excellent food and quality service, and it's wonderful to hear your feedback in this regard. We understand how having personal transportation can enhance the overall experience, and we appreciate this being highlighted. It's a pleasure to know that you would consider staying with us again on your future visits to Kochi, for any purpose. We're looking forward to hosting you again soon and making your stay even more memorable. Regards General Manager Anoop Peter
Excellent Stay
We had a very good experience. The place was very beautiful and calm. Rooms and surroundings were very clean and well maintained. The staff was very friendly and good service. The pool was good. Overall we had a very good experience.
Room: Fern Club Suite
The Fern Kochi, Series by Marriott has replied on Mon Jul 14 21:34:35 IST 2025
Dear Melisa, Great to hear that you enjoyed your stay with us! We're thrilled that our beautiful and tranquil location added to your experience. Your comments on our cleanliness and maintenance standards are certainly gratifying, as we strive to provide an immaculate environment for our guests. It enthusiastically pleases us to know that our friendly staff was able to contribute to making your time enjoyable. We hope you had some relaxing pool time too! Hearing about your "very good experience" is really heartening. We look forward to welcoming you back for another rewarding stay with us. Regards General Manager Anoop Pet
Amazing experience !
Beautiful property, relaxing spa and friendly staff. It has beautiful gardens and clean pool. Perfect for weekend getaways.
Room: Winter Green Room
The Fern Kochi, Series by Marriott has replied on Wed May 28 17:48:13 IST 2025
Dear Ananya Shivhare, We appreciate your kind words and are delighted to know you enjoyed your stay. It's heartening to learn that you found our property beautiful and our spa relaxing. We always endeavor to keep our premises neat and clean, and it's great to know our efforts have been successful. Our team is encouraged to maintain the highest levels of hospitality and they will be thrilled to know their friendly nature made your stay more pleasant. We strive to provide a perfect escapade for our guests looking for weekend getaways and we are glad we could serve you well. Your positive feedback fuels us to continue delivering excellent facilities and services. Do visit us again for another relaxing experience. We look forward to hosting you. Regards General Manager Anoop Pet
Excellent Stay
Excellent property! Wonderful interior, quick and efficient service, comfortable rooms and friendly, hospitable staff. Much recommended!
Room: Winter Green Room
The Fern Kochi, Series by Marriott has replied on Thu May 01 22:26:05 IST 2025
Dear AKSHAY NABAR, We're thrilled to hear about your positive experience at our property! It's great to know that the interior design, efficient service, and comfortable rooms contributed to an enjoyable stay. We pride ourselves on maintaining a friendly and hospitable environment for our guests, so we are delighted that our staff provided you with such a good impression. Your recommendation is highly valued and very encouraging for us. Please don't hesitate to visit us again in the future, we look forward to offering you an equally memorable experience. Regards General Manager Anoop Pet
Good Stay
decent property with an accessible location. However basic amenity hot water kettle and tea bags were not provided.
Room: Fern Club Room
The Fern Kochi, Series by Marriott has replied on Thu May 01 22:26:19 IST 2025
Dear Rajnish Dhediya, We appreciate your feedback and noting down your concerns. We completely understand the importance of basic amenities like hot water kettle and tea bags for a comfortable stay. It seems there has been an oversight from our end and we heighten our focus in this criteria. Rest assured, we're working on implementing crucial changes to address such issues in the future. Furthermore, we will ensure that these basic amenities are provided in all rooms. We aim to provide our guests with a seamless experience and we regret any inconvenience caused. We're always open to suggestions and it is feedback like yours that helps us improve. It will be a privilege to have you again so we can serve you better. Regards General Manager Anoop Peter
Average Stay
Very poor service. Food was very average. Location suited me fine though.
Room: Fern Club Room
The Fern Kochi, Series by Marriott has replied on Wed May 28 17:48:39 IST 2025
Dear Ramesh Rao, We're disheartened to learn about your less than satisfactory experience with our service and we understand your disappointment. It’s our aim to provide top-quality meals and outstanding service. It appears we fell short during your visit. The feedback concerning the food has been duly noted and will be addressed with our Chef and kitchen staff to ensure improvements in our offerings. We're relieved to hear that our location was convenient for you. Your perspective is valuable and will help us better our services for the future. We hope you will provide us another opportunity to serve you better in the future and turn your experience around. Regards General Manager Anoop Peter
Poor Stay
Foodwise Excellent Gives and old heritage vibe to it But hospitality wasn't as expected from a 5 starred property And the worst was they didn't even mention rooms aren't available even though I had opted for a kings bed and early check-in and they bleed it on MMT
Room: Winter Green Room
The Fern Kochi, Series by Marriott has replied on Mon Apr 14 20:42:22 IST 2025
Dear V Vin, Concerned about hospitality & room issues. Will review our coordination with MMT to ensure guest satisfaction. Regards General Manager Anoop Pet
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