The Fern Kochi, Series by Marriott

The Fern Kochi, Series by Marriott has replied on Tue Sep 23 19:50:31 IST 2025

Dear nitinbhai goraiya, We're glad that you enjoyed our property's location and found the food to be in line with your expectations. Our team is delighted to know that you received excellent service, especially from Garima. Such comments truly motivate us to continue giving our best. In future, if you have any specific dietary preferences, feel free to share with our team; they will be more than happy to cater to your needs. We hope that we will have the privilege of serving you again in the future. Regards General Manager Anoop Peter

The Fern Kochi, Series by Marriott has replied on Mon Sep 08 17:15:17 IST 2025

Dear Anas Mohd, We deeply regret to hear about your unsatisfactory experience with us. Our team is usually known for their kindness and we would like to rectify this situation promptly. The situation you have raised regarding the additional charges for kids and the state of the room is not in line with our standards. We will conduct an immediate investigation and take appropriate action on it. The condition of the tea supplements you mentioned is concerning as well. We ensure all our products are of fresh quality and this incidence is certainly a deviation from our policy. We recognize these issues and assure swift action. Please get in touch with us directly, we would like an opportunity to convert your negative experience into a positive one. Your feedback is of great importance to us as customer satisfaction is our top priority and we are committed to improving our services. We hope you give us another chance to serve you. Regards General Manager Anoop Peter

The Fern Kochi, Series by Marriott has replied on Mon Jul 28 17:26:12 IST 2025

Dear Ramesh K Velampalayam, We're delighted to hear that you enjoyed your stay at the Fern Ecotel Hotel and appreciated its convenient location, close to Fort Kochi and Jew Town. We take pride in making our guests' stay comfortable and enjoyable with excellent food and quality service, and it's wonderful to hear your feedback in this regard. We understand how having personal transportation can enhance the overall experience, and we appreciate this being highlighted. It's a pleasure to know that you would consider staying with us again on your future visits to Kochi, for any purpose. We're looking forward to hosting you again soon and making your stay even more memorable. Regards General Manager Anoop Peter

The Fern Kochi, Series by Marriott has replied on Mon Jul 14 21:34:35 IST 2025

Dear Melisa, Great to hear that you enjoyed your stay with us! We're thrilled that our beautiful and tranquil location added to your experience. Your comments on our cleanliness and maintenance standards are certainly gratifying, as we strive to provide an immaculate environment for our guests. It enthusiastically pleases us to know that our friendly staff was able to contribute to making your time enjoyable. We hope you had some relaxing pool time too! Hearing about your "very good experience" is really heartening. We look forward to welcoming you back for another rewarding stay with us. Regards General Manager Anoop Pet

The Fern Kochi, Series by Marriott has replied on Wed May 28 17:48:13 IST 2025

Dear Ananya Shivhare, We appreciate your kind words and are delighted to know you enjoyed your stay. It's heartening to learn that you found our property beautiful and our spa relaxing. We always endeavor to keep our premises neat and clean, and it's great to know our efforts have been successful. Our team is encouraged to maintain the highest levels of hospitality and they will be thrilled to know their friendly nature made your stay more pleasant. We strive to provide a perfect escapade for our guests looking for weekend getaways and we are glad we could serve you well. Your positive feedback fuels us to continue delivering excellent facilities and services. Do visit us again for another relaxing experience. We look forward to hosting you. Regards General Manager Anoop Pet

The Fern Kochi, Series by Marriott has replied on Thu May 01 22:26:05 IST 2025

Dear AKSHAY NABAR, We're thrilled to hear about your positive experience at our property! It's great to know that the interior design, efficient service, and comfortable rooms contributed to an enjoyable stay. We pride ourselves on maintaining a friendly and hospitable environment for our guests, so we are delighted that our staff provided you with such a good impression. Your recommendation is highly valued and very encouraging for us. Please don't hesitate to visit us again in the future, we look forward to offering you an equally memorable experience. Regards General Manager Anoop Pet

The Fern Kochi, Series by Marriott has replied on Thu May 01 22:26:19 IST 2025

Dear Rajnish Dhediya, We appreciate your feedback and noting down your concerns. We completely understand the importance of basic amenities like hot water kettle and tea bags for a comfortable stay. It seems there has been an oversight from our end and we heighten our focus in this criteria. Rest assured, we're working on implementing crucial changes to address such issues in the future. Furthermore, we will ensure that these basic amenities are provided in all rooms. We aim to provide our guests with a seamless experience and we regret any inconvenience caused. We're always open to suggestions and it is feedback like yours that helps us improve. It will be a privilege to have you again so we can serve you better. Regards General Manager Anoop Peter

The Fern Kochi, Series by Marriott has replied on Wed May 28 17:48:39 IST 2025

Dear Ramesh Rao, We're disheartened to learn about your less than satisfactory experience with our service and we understand your disappointment. It’s our aim to provide top-quality meals and outstanding service. It appears we fell short during your visit. The feedback concerning the food has been duly noted and will be addressed with our Chef and kitchen staff to ensure improvements in our offerings. We're relieved to hear that our location was convenient for you. Your perspective is valuable and will help us better our services for the future. We hope you will provide us another opportunity to serve you better in the future and turn your experience around. Regards General Manager Anoop Peter

The Fern Kochi, Series by Marriott has replied on Mon Apr 14 20:42:22 IST 2025

Dear V Vin, Concerned about hospitality & room issues. Will review our coordination with MMT to ensure guest satisfaction. Regards General Manager Anoop Pet