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Fern Hill, Ooty
3418 Ratings, 2319 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Sterling Fern Hill in Ooty is well-appreciated for its stunning views and spacious rooms. Guests highlight the friendly and helpful staff, with special mentions to individuals like Jaya for exceptional service. The food quality gets good reviews, especially the breakfast spread. While the property features a lovely ambiance and various activities, some felt the service could be quicker and food options limited.
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Excellent Stay
Mr Rupesh, Amay , Ritish very good and all the requirements which we asked were meet at spot
Room: Classic Room
Sterling Ooty Fern Hill has replied on Tue Nov 11 10:58:51 IST 2025
Dear Siddanth, Thank you for your wonderful feedback! It's great to hear that Rupesh, Amay, and Ritish provided you with excellent service and met all your requirements. We appreciate your kind words and hope to welcome you back soon! Sincerely, The Sterling Holidays Team
Stay at Fernhill
Stay was really good. House keeping was done daily and good ambiance. Had discovery centre where we had the games. Amay was very helpful who took care of front desk and took some time to get the feedback about the stay and was kind enough to listen
Room: Valley View Premier Room with Balcony
Sterling Ooty Fern Hill has replied on Tue Nov 11 15:38:50 IST 2025
Dear Makesh, Thank you for sharing your wonderful experience at Fernhill. It's heartening to hear that you enjoyed the daily housekeeping and the ambiance. We're especially glad that Amay was able to assist you and gather your feedback. We appreciate your support and hope to welcome you back soon! Sincerely, The Sterling Holidays Team
very good
Amay - Manoyara - we enjoyed the stay and experience, the food and gesture of the staffs was timely and effective on time
Room: Valley View Premier Room with Balcony
Sterling Ooty Fern Hill has replied on Mon Nov 10 12:22:44 IST 2025
Dear Dinesh, Thank you for sharing your positive experience! It's wonderful to hear that you enjoyed your stay, the food, and the service from our staff. We appreciate your feedback and hope to welcome you back again soon! Sincerely, The Sterling Holidays Team
exeelent
The location and service at stay was excellent. staff was very good specially Amay was good as well rupesh and ritish
Room: Classic Room
Sterling Ooty Fern Hill has replied on Sat Nov 08 15:33:04 IST 2025
Dear Shalini, Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent stay and enjoyed the service provided by our team, especially Amay, Rupesh, and Ritish. Your kind words are greatly appreciated! Sincerely, The Sterling Holidays Team
Excellent Stay
Ritesh, amay, rupesh, thelis staff behaviour is awesome hospitality is good food quality is very good
Room: Classic Room
Sterling Ooty Fern Hill has replied on Sat Nov 08 11:01:14 IST 2025
Dear Ankit, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and appreciated the hospitality and food quality. It's great to know that our team made a positive impression on you. We hope to welcome you back soon! Sincerely, The Sterling Holidays Team
great exp
Amazing stay! The staff was welcoming, the room spotless, and the view breathtaking. Loved the breakfast buffet . Perfect location and outstanding service. Highly recommended!
Room: Classic Room
Sterling Ooty Fern Hill has replied on Fri Nov 07 02:25:01 IST 2025
Dear Harshal, Thank you for sharing your wonderful experience! It’s great to hear that you enjoyed your stay, appreciated the welcoming staff, and loved the breakfast buffet. Your recommendation means a lot to us! We look forward to welcoming you back again soon. Sincerely, The Sterling Holidays Team
Excellent Stay
Good location and food. The only this is there is batch entry of groups this is disturbing for families
Room: Valley View Premier Room with Balcony
Sterling Ooty Fern Hill has replied on Tue Nov 04 12:15:00 IST 2025
Dear Ayan, Thank you for sharing your positive experience! It's wonderful to hear that you enjoyed the location and food. We appreciate your feedback regarding the batch entry of groups and will take it into consideration for future improvements. Looking forward to welcoming you back! Sincerely, The Sterling Holidays Team
Average Stay
I stayed here for 3 nights, and overall, the experience was just fine. The room didn’t feel very premium — the furniture was outdated, and there were frequent power cuts in the mornings. I also couldn’t connect to the Wi-Fi on my first day due to technical issues that took the IT team the entire day to fix. On the positive side, the staff were friendly, and the hotel is conveniently located. However, I believe they need to improve the room quality and mainten
Room: Valley View Premier Room
Sterling Ooty Fern Hill has replied on Wed Nov 05 12:12:54 IST 2025
Dear Chirag, Thank you for sharing your experience. We're glad to hear that you found our staff friendly and appreciated the convenient location. We take your feedback regarding room quality and maintenance seriously, and we will pass it on to the relevant team to ensure improvements are made. We hope to provide you with a better experience in the future. Sincerely, The Sterling Holidays Team
Not worth the money
Staff and service excellent.Manohar, Amey & Pratap, very helpful RoomsBuffet and heaters need revamp
Room: Valley View Privilege Suite With Balcony
Sterling Ooty Fern Hill has replied on Tue Nov 04 12:15:05 IST 2025
Dear Sridevi, Thank you for your feedback. It's great to hear that you found the staff and service to be excellent, and we appreciate your kind words about Manohar, Amey, and Pratap. We also value your insights regarding the rooms and buffet. Your suggestions for improvement are important to us, and we will certainly take them into consideration. Sincerely, The Sterling Holidays Team
Excellent Stay
Stay is very pleasant ☺️I enjoyed a lot in sterling fern hill ooty the staff was very nice over there
Room: Valley View Privilege Suite With Balcony
Sterling Ooty Fern Hill has replied on Sun Nov 02 17:12:45 IST 2025
Dear Rozlin, Thank you for your wonderful feedback! We're delighted to hear that you had an excellent stay at Sterling Fern Hill, Ooty. It’s great to know that our staff contributed to your pleasant experience. Looking forward to welcoming you back! Sincerely, The Sterling Holidays Team
Excellent Stay
Excellent food , location and facilities
Room: Classic Room
Sterling Ooty Fern Hill has replied on Tue Oct 28 20:13:37 IST 2025
Dear Devarshi, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay, the food, location, and facilities. Your satisfaction means a lot to us, and we hope to welcome you back soon! Sincerely, The Sterling Holidays Team
Average Stay
Cleanliness would have been better for the price they are charging for this property. Can add more for kids play area
Room: Classic Room
Sterling Ooty Fern Hill has replied on Tue Oct 28 12:16:58 IST 2025
Dear Manjunath, Thank you for your feedback. We appreciate your insights regarding cleanliness and the play area for kids. Your comments are valuable as we continuously strive to enhance our guests' experience. Sincerely, The Sterling Holidays Team
Good Stay
Sterling Fern Hill Ooty provided a pleasant stay with good hospitality. However, the property is in need of refurbishment.
Room: Classic Room
Sterling Ooty Fern Hill has replied on Tue Oct 28 15:31:43 IST 2025
Dear Vijaprasanth, Thank you for your feedback. We're glad to hear that you enjoyed the hospitality during your stay at Sterling Fern Hill Ooty. We appreciate your suggestion regarding the need for refurbishment and will certainly take it into consideration as we strive to enhance our property for future guests. Sincerely, The Sterling Holidays Team
Excellent Stay
The peppery ferries amazing views and the rooms are worth staying. Jagadev is extremely helpful and a Kanika made sure the check in and check out process was smooth!
Room: Classic Room
Sterling Ooty Fern Hill has replied on Tue Oct 28 12:17:01 IST 2025
Dear Sharadh, Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed the amazing views and found the rooms to your liking. It's great to know that Jagadev and Kanika provided such helpful assistance during your check-in and check-out process. We look forward to welcoming you back in the future! Sincerely, The Sterling Holidays Team
Terrible Stay
I had a very disappointing stay at Sterling Fern Hill, Ooty. The overall experience did not meet expectations for a reputed brand like Sterling. The room was below 3 star standard only and telephone , Kettle , Water heater were not working in the room ,there was not bucket or a mug in the toilet , I stayed only one day and the maintenance team of the hotel came to my room more than 10 times to sort these issues . some noise of the machines was there through out the day due to some renovation in the nearest room which made the stay even more unpleasant. For the price charged, the experience was far from satisfactory. I would not recommend this property unless major improvements are made in service quality, maintenance, and guest care.
Room: Room Assigned on Arrival
Sterling Ooty Fern Hill has replied on Sat Oct 25 18:25:06 IST 2025
Dear Muhammed, Thank you for sharing your feedback about your recent stay at Sterling Fern Hill, Ooty. I sincerely apologize for the disappointments you experienced regarding the room conditions and the noise disruptions. It's concerning to hear that your expectations were not met, and I appreciate you bringing these issues to our attention. Your comments will be forwarded to the relevant teams for review, as we strive to improve our service quality and guest care. Thank you for your insights. Sincerely, The Sterling Holidays Team
excellent
It was good , Amay .Food also good. And Other activities and Serbice . The room was very good service and hospitality very good especially manoyara helps us a lot during our stay
Room: Privilege Suite
Sterling Ooty Fern Hill has replied on Fri Oct 24 10:32:43 IST 2025
Dear Senthilkumar, Thank you for your kind words! We're thrilled to hear you enjoyed your stay and appreciated the food, activities, and hospitality. It's wonderful to know that Manoyara made a positive impact during your visit. We look forward to welcoming you back! Sincerely, The Sterling Holidays Team
Average Stay
need a lot of improvement to be called 5 star resort ... room cleanness, room descriptions, and restaurant staff making user experience etc...
Room: Valley View Privilege Suite With Balcony
Sterling Ooty Fern Hill has replied on Thu Oct 23 18:43:08 IST 2025
Dear Asad, Thank you for sharing your feedback. We appreciate your insights regarding room cleanliness, descriptions, and the restaurant experience. Your comments are invaluable in helping us identify areas for improvement, and we will certainly take them into consideration to enhance our services. We hope to provide a better experience in the future. Sincerely, The Sterling Holidays Team
Good Stay
Excellent staff and wonderful stay.. i had a good time in ooty and food was very nice i enjoyed alot there specially Amay, Manorama and rupesh
Room: Classic Room
Sterling Ooty Fern Hill has replied on Thu Oct 23 17:01:43 IST 2025
Dear Ummay, Thank you for sharing your lovely experience! We're thrilled to hear that you had a wonderful stay and enjoyed the food. It's great to know that Amay, Manorama, and Rupesh contributed to making your time in Ooty so special. We look forward to welcoming you back for another memorable visit! Sincerely, The Sterling Holidays Team
Poor Stay
some rooms are undergoing renovation.we got a room near to the one which was undergoing renovation.when I saw the room for first I asked them if the work will disturb us.they said no.but from 5 .o clok to 8.30 it was so disturbing.the hammer sound, drilling everything was disturbing a lot .made many request to change the room or to stop the work but nothing was done.my headache was at peak .children with me were crying due to annoyance as they were tired n not able to rest due to sound.ultimately I went to the worker n asked him when this all will stop n finally after repeated request with person working he stopped drilling n hammering sound by 8.30.staying at hills is all about peace but sterling ruined it like anything
Room: Room Assigned on Arrival
Sterling Ooty Fern Hill has replied on Thu Oct 23 10:33:51 IST 2025
Dear Priya, Thank you for sharing your experience. We sincerely apologize for the disturbances you encountered during your stay due to the renovations. It’s disappointing to hear that the noise affected your comfort and peace, especially with children present. Your feedback is valuable, and we will certainly take it into consideration as we strive to improve for future guests. Thank you for your understanding, and we hope to have the opportunity to provide a better experience in the future. Sincerely, The Sterling Holidays Team
all good experience
All good. Manoyora helped with smooth check in and check out, Housekeeping needs improvement. Limited option in non veg buffet. Property is beautiful.
Room: Classic Room
Sterling Ooty Fern Hill has replied on Wed Oct 22 15:29:17 IST 2025
Dear Clifford, Thank you for your feedback! We're thrilled to hear that you had a good experience and that Manoyora assisted you with a smooth check-in and check-out. Your suggestions regarding housekeeping and the non-veg buffet options are appreciated, and we'll be sure to address them. We're glad you found the property beautiful, and we hope to welcome you back soon! Sincerely, The Sterling Holidays Team
Fern Hill
Sylks Road
Central Ooty
In Coonoor
In Coonoor
Padinjarathara
Vythiri
Vythiri
Mel Kamanahalli
Devala
Kidanganad
Pinangode
Jakkalli (N. Begur)
Jakkalli (N. Begur)
Jakkalli (N. Begur)
Central Ooty
Ooty
Fern Hill
Grand Duff Road
Pudumund
Central Ooty
Thalayathimund
Thalayathimund
Central Ooty
In Panthalur
Kandal
Ooty
Ooty
Manjoor Road
Central Ooty
Central Ooty
Sylks Road
Pudumund
Fern Hill
Vannarapettai
Pudumund
Davisdale
Kandal
Fern Hill
Mysore-Ooty Road
Thalayathimund
Central Ooty
Sylks Road
Fern Hill
Perar
