The property is modest and centrally located in Ooty town, which is convenient. However, considering the price paid, the overall experience was disappointing. The food was average, and the service—especially in the restaurant—was poor, likely due to inadequate staffing or lack of proper hospitality training. Both the rooms and common areas require substantial maintenance and thorough cleaning. It seems the hotel may be taking its guests for granted, possibly because of the limited presence of branded alternatives in the area. The property is modest and centrally located in Ooty town, which is convenient. However, considering the price paid, the overall experience was disappointing. The food was average, and the service—especially in the restaurant—was poor, likely due to inadequate staffing or lack of proper hospitality training. Both the rooms and common areas require substantial maintenance and thorough cleaning. It seems the hotel may be taking its guests for granted, possibly because of the limited presence of branded alternatives in the area.