My two friends and I, along with our families (requiring three rooms for two nights), stayed at Southern Panorama Indriya Resorts in Munnar. Our visit coincided with the Onam festival, and the property was nearly fully booked. First, the welcome and check-in process were quick and satisfactory, with no issues. However, the rooms provided did not meet the standards expected of a star-rated property, particularly the bathrooms, which were basic and equipped with buckets and mugs. Additionally, the breakfast service at the restaurant was poorly managed, from seating arrangements to the taste and quality of the food served. A roadside eatery would likely offer better quality, variety, and tastier food than what we experienced at the resort, which was bland and limited in selection, especially considering the cost. Notably, they seldom replenished items if you arrived after 9:30 am, as the breakfast buffet closed at 10 am. On the second day, which was Onam, we attempted to order tea, coffee, and snacks to our room, only to be informed that the resort had run out of milk—a surprising oversight for a star-rated property. After an hour or so, we finally received our coffee. For dinner that night, I called the restaurant at 6:25 pm to place an order. They initially stated they were not open until 6:30 pm, but I requested they take the order and deliver the food after opening. They initially promised a 20-minute wait, but later, citing staff shortages and Onam festivities, said my order would be delivered by 7:15 pm, which I accepted. However, to my dismay, the food was not delivered until 8:30 pm. When I inquired again, I received another excuse that they could not open the restaurant until 7:00 or 7:30 pm. The least they could have done was inform guests of significant delays. Regarding the quality of the food, most of the chicken starters we ordered did not taste fresh; it seemed as though the chicken had been stored in the freezer for an extended period and then reused. Overall, the property is poorly managed, and the service provided does not justify the expense. I would strongly advise against staying at this property unless there are no other options available.