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Review Of Retreat Hotel Samden0123401234

Hill Cart Road, Darjeeling | 1.6 km drive to Darjeeling Mall Road

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    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.0
    Good

    655 Ratings, 233 Reviews

    excellent
    21%
    very good
    20%
    average
    23%
    poor
    17%
    bad
    20%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 5
    • 1
    • 5
    • 1
    • 2
    • 5
    • 4
    • 1

    Rating Categories

    • Location3.2
    • Cleanliness2.7
    • Food2.8
    • Hospitality4.3
    • Value For Money2.6
    • Facilities2.8
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    Reviews Summary

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    The property boasts a decent location close to Darjeeling Railway Station, making it easily accessible. Some guests enjoyed friendly staff and good food quality at times. However, numerous reviewers criticized the overall cleanliness and maintenance, mentioning dirty rooms, poor hygiene, and faulty amenities like non-functional TVs and geysers. The misleading room images and inadequate customer service further mar the experience, with guests expressing disappointment over management's response to complaints. An average budget option but with significant room for improvement.

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