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Review Of Regenta Central Srinagar0123401234

Raj Bagh, Srinagar | 2.1 km drive to Dal Lake

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.7
    Very Good

    164 Ratings, 93 Reviews

    excellent
    40%
    very good
    24%
    average
    15%
    poor
    9%
    bad
    12%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 2
    • 3
    • 4
    • 3
    • 3
    • 2
    • 1
    • 4
    • 1

    Rating Categories

    • Hospitality4.8
    • Facilities4.1
    • Food3.7
    • Room4.2
    • Cleanliness4.4
    • Value For Money3.5
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    This property boasts a central location, minimizing noise while offering pleasant west-facing rooms with sunset views. Guests have appreciated the courteous staff and quick service, with clean and spacious rooms. However, multiple reviews point out issues with service delays and limited food options. Additionally, some have experienced maintenance problems like non-working exhausts and cleanliness concerns, impacting their overall experience. The breakfast selection has been described as decent but could be improved in variety.

    Sort by:

    Positive first
    4.0

    Nice stay

    rajinder n.loyalty-iconcouple

    Central location off the main road so no noise most of the rooms are west facing so got beautiful view of sunset and being there in full moon days at 4. 30 am could see the moon lying in the bed as it was election time there was only one more room occupied so no buffet was laid bit still lot of variety menu set as per our request food was good service courteous at the restaurant reception and house keeping

    Travel Month: Sep 2024 (4-Night Stay)

    Room: Deluxe Double Room

    • user photos
    2.0

    Pathetic Service ,No Bathroom exhaust , Poop smell In room 💩

    divyam s.loyalty-iconfamily

    The bathroom exhaust was not working ...despite complaining nothing happened _ they said it's a technical issue and they will get it fixed - we stayed there for 3 nights ... We got our room changed when we complained about the exhaust as after the toilet usage the foul smell has no where to escape but to spread in room . But unfortunately even in the 2nd room problem remained the same . We were using the restaurant's washroom where the exhaust where working to avoid the foul smell . Restaurant staff was also rude ..service was bad - when my aged father asked for water they said take it yourself as it's a buffet . Such bad behaviour and rude talking too . When i passed smile as a moment of gesture they didn't even pass the smile back . Felt like an outsider and an unwanted guest. Only one receptionist was good . Do recommended for your enemies . Very poor stay 💩

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Executive Suite

    Regenta Central Srinagar has replied on Thu Jul 25 11:30:14 IST 2024

    Dear Valued Guest, Greetings from Regenta Central , Srinagar ! At the outset let me thank you for your feedback wherein you have outlined the dissatisfying experience you had at Regenta Central ,Srinagar, during your stay . This incident is unfortunate and regrettable. We understand the anguish and dissatisfaction experienced by you. It is my and my team’s commitment to you to, that your feedback has been taken up as an opportunity by us, to correct procedural.Please allow me to assure you that I will investigate this occurrence and take up this feedback seriously with my entire team in regards to the lapse of Services . Let me assure you that we have already initiated action about the other shortcomings and have embarked on corrective measures. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. I hope to welcome you back to Regenta Central, Srinagar in near future.

    4.0

    Good stay in central srinagar area.

    lakshman m.loyalty-iconfamily

    Nice and comfortable stay, lesser options in breakfast but service was good and timely.

    Travel Month: Apr 2024 (4-Night Stay)

    Room: Deluxe Twin Bedroom

    5.0

    Loved the stay !

    mukul k.family

    The staff was very welcoming and hospitality. Quick service. Well spoken. Loved our stay there! i would recommend.

    Travel Month: Feb 2024 (4-Night Stay)

    Room: Deluxe Double Room

    4.0

    Srinagar trip

    jyoti y.loyalty-iconfamily

    The place is in the middle of the city and close to market. Well maintained and hygienic. Well behaved and cooperative staff. Food is also ok

    Travel Month: Nov 2023 (4-Night Stay)

    Room: Deluxe Double Room

    3.0

    3 star at best

    vaibhav s.loyalty-iconsolo

    Booked this hotel for a short stay of 1 night as i had to take an early morning flight. Overall felt like a three star hotel although it is being marketed as a 5 star. The maintenance in the room was poor with markings on the wall and the overall cleanliness was not up to the mark. The only positive was the reception staff was responsive and he helped me book a cab in the morning.

    Travel Month: Oct 2023

    Room: Deluxe Double Room

    3.0

    Average Stay

    neeraj s.loyalty-icon

    The stay was ok not excellent i say as the location of the property is surrounded by houses and market area and without a river facing one as shown at many a places. The food taste especially is very average with not too many options to choose from. Also the ambiance of the restaurant is outdated and boring.

    Travel Month: Oct 2023

    Room: Deluxe Double Room

    4.0

    Good Stay

    sunil t.loyalty-icon

    The hotel is at a good central location. Rooms are good and maintained well. Dining hall is spacious. Breakfast could have been a little better as they have limited options.

    Travel Month: Oct 2023 (3-Night Stay)

    Room: Deluxe Double Room

    2.0

    Poor Stay

    samir p.

    Hotel asked to pay additional for our children who are aged 6 years and 8 months. We declared while booking 6 years. They were forcing that our children is 7 years so you will have to pay extra.

    Travel Month: Oct 2023 (3-Night Stay)

    Room: Deluxe Double Room

    5.0

    Excellent experience

    prajakta d.loyalty-iconcouple

    We enjoyed our stay at the hotel, in fact we reached the hotel at 8:30am and they allowed us for early check in without any extra charges. The staff is very courteous and helpful. The breakfast spread is also good not that lavish but still good. And the add-on perk is, that they give facilities like gym, steam, suna on the house with no added charges.

    Travel Month: Sep 2023 (3-Night Stay)

    Room: Deluxe Double Room

    5.0

    Execellent

    sachin s.loyalty-iconbusiness

    Wonderful to be there. But keeping in view the location the price is over valued. No buffet and no variety of food

    Travel Month: Sep 2023

    Room: Deluxe Double Room

    5.0

    Regenta central a excellent option

    dhirender r.loyalty-iconfamily

    This hotel is not situated on the main road or at important place. Ho-weer it is quite a qiet place and centrally located for you to be in the city and near all places of tourist attractions. We did not try house boat because of the smell and cleanliness. My children have enjoyed the stay most of all the places we have stayed. The staff is nice and the food is good. My wife was specially impressed by the freshness of the fruits offered in the breakfast.

    Travel Month: May 2023 (3-Night Stay)

    Room: Executive Suite

    5.0

    Property

    rajiv k.loyalty-iconfamily

    It’s a very well kept property. Neat and clean. Courteous staff and responsive. I would definitely stay here again.

    Travel Month: Jun 2023

    Room: Executive Suite

    4.0

    Review

    indrani h.loyalty-iconfamily

    Location good rooms are good behaviour if staff is good only problem limited options for lunch and dinner

    Travel Month: Jun 2023 (3-Night Stay)

    Room: Deluxe Double Room

    3.0

    Average Stay

    abhishek j.family

    The property was good, my premier sweet was excellent. But the food quality was poor and the was visible shortage of staff. Upon checkout we did not get a porter even after calling multiple times so we had to bring our own luggage from the room and even had to load it ourselves in our traveller. Overall had a very poor experience when we paid such a hefty amount for the rooms.

    Travel Month: Jun 2023

    Room: Executive Suite

    • user photos
    • user photos

    Regenta Central Srinagar has replied on Thu Jul 25 11:33:34 IST 2024

    Dear Valued Guest, Thank you for choosing us for your stay. However we regret the below par experience and issues you encountered while staying with us , We have taken a critical view of the same and above elucidated gaps are being plugged on priority. We request you not to benchmark our hotel on the mentioned issues and treat it as an aberration. Looking forward keenly to have you with us very soon and allowing us to assuage the shortcomings in your recent stay experience. We hope that we are able to meet all your expectations during your next visits. We look forward to welcoming you again soon.

    4.0

    Good safe property

    vikash s.loyalty-iconfamily

    All staffs very cooperative and receptive. Had a comfortable stay without any kind of discomfort. Neat clean and hygienic.

    Travel Month: May 2023

    Room: Executive Suite

    2.0

    Poor Stay

    neeraj c.loyalty-icon

    Hospitality is bad room given had stinky smelling bathroom but hotel stay was least bothered about customer service and satisfaction. Not worth staying in future with amount of money spent. Stinky bathroom photograph cannot be uploaded hope you understand. Similar experience in apple orchard resort and spa. Room given in backyard with no view. Inspite of request hotel paid least attention. Not worth doing booking in advance.

    Travel Month: Apr 2023

    Room: Executive Suite

    4.0

    Good property

    harsimran c.family

    Nice neat and clean property with good hospitality

    Travel Month: Oct 2022

    Room: Executive Suite

    5.0

    Good ambiance

    jaswinder s.loyalty-icon

    Great staff with good service

    Travel Month: Aug 2022

    Room: Deluxe Twin Bedroom

    5.0

    Beautiful property with nice food and good hospitality

    anushka t.

    The rooms are nice with all required amenities. The breakfast menu was nice, the food quality is good and the staff was courteous! overall a beautiful placr to stay!

    Travel Month: Aug 2022

    Room: Deluxe Double Room

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