The property offers exceptional hospitality with polite and helpful staff, ensuring a pleasant stay. Many guests rave about the stunning views of Kanchenjunga from the rooms, especially the premium ones. It's conveniently located within walking distance of popular spots like Mall Road, providing an easy way to explore. The breakfast buffet and food quality have also received mentions, though some found prices a bit high. Keep in mind, there’s no lift, which could be a challenge for elderly guests.