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Mall Road, Darjeeling | 7 minutes walk to Darjeeling Mall Road
189 Ratings, 89 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the property's good location, close to Mall Road and local attractions. Some highlighted the excellent quality of vegetarian food and friendly staff. However, many expressed concerns about cleanliness, lack of essential amenities, and inadequate hot water availability. While a few enjoyed the mountain views, several reviews pointed out rude behavior from management and poor maintenance overall.
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A homely experience
I stayed at Hotel Apsara in Darjeeling last week and really enjoyed my stay! The location is super convenient, close to the main spots around town. My room was spacious with a beautiful view of the valley, and the bathroom was clean and tidy. The staff were all very welcoming and friendly — they were available anytime I needed something and always happy to help. As a solo traveller, I felt completely safe and comfortable here. Overall, I had a great experience and would definitely recommend Hotel Apsara to anyone visiting Darjeeling!
Room: Deluxe Room( Tea Garden Valley View)
Poor Stay
location- ok, food- good, facilities- not ok, room quality- bad ambience, cleanliness- bad, wi fi not tested
Room: Standard Room(Road View)
NOT STAY IN OLD AND UNCLEANED BUILDING
old building NO WIFI NO HOT WATER NO HOUSE Keeping COMPLIMANTERY BREAKFAST NOT 🚫 location is not good for family stay
Room: Standard Room(road View)
Good overall experience
good mountain view from room . food quality is very good. Need maintenance of room interior. staffs behaviour is excellent.
Room: Standard Room(road View)
Hotel Apsara has replied on Wed Oct 22 18:10:11 IST 2025
Thank you for your valuable time to give us a review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. We are glad you liked our services, room, warm hospitality. We use the best quality in food and have the best vegetarian restaurant and food in Darjeeling town. Its our pleasure that you enjoyed our warm hospitality with excellent services. Please do recommend all friends and family too. We hope to welcome you soon again and stay safe.
Terrible Stay
Location - Ok. On the way to mall road. Food - didn't try. Room - look wise not good, not hygenic, no kettle, Bed old & dirty, Facilities - Nil, no exhaust fan in bathroom.
Room: Standard Room(road View)
Hotel Apsara has replied on Wed Oct 22 18:09:34 IST 2025
Thank you for your review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. We use the best quality in food and have the best vegetarian restaurant and food in Darjeeling town. We are sorry for the inconveniences caused and hope to deliver better next time. We hope to welcome you soon again and stay safe.
Terrible Stay
bad experience hotel rated as 3 star, services was terrible compared to it.. Room was not clean and tidy.. no other necessities were provided such as towel, bath materials.., tv was not working and even after asking for same, no one even bothered to check and make it work, they just try to ignored same . also regular was not provided, after telling same was made available.. for food we ordered, at the time of checkout in morning at 5 am as we were supposed to catch flight.. they asked for food money we have given 500 note for bill of 334/-.. Hotel person asked for exact change...plus asking for other options for payment - no option was provided.. Also while checking out of hotel, i personally had to pull the shutter of hotel, hotel person not even courteous do same or get lugguge out . pathetic service, not at all recommended
Room: Standard Room(road View)
Hotel Apsara has replied on Wed Oct 22 18:47:12 IST 2025
Thank you for your valuable time to give us a review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. Rooms were checked by housekeeping executive and asking them the rooms were cleaned again for you. We are sorry for the inconveniences caused and we will take special care. We hope to welcome you soon again with upgraded accommodation, till then stay safe.
My time at Apsara
location wise good. money wise good. but the bathroom and curtains of the room was not clean enough. nice stay. staff behaviour was good. but intercoms were not working. had to call them. wifi didn't work properly.
Room: Standard Room(road View)
Hotel Apsara has replied on Wed Oct 22 18:49:14 IST 2025
Thank you for your valuable time to give us a review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. We are sorry to not meet your expectations but our phones were working. We use the best quality in food and have the best vegetarian restaurant and food in Darjeeling town. Please do recommend all friends and family too. We hope to welcome you soon again and stay safe.
Horrible stay @ Hotel Apsara Darjeeling. Totally disappointed
Horrible experience after spending room.No wifi has been provided durng th stay.Rooms were dusty,taps were not working properly,Expired coffee pouchs bn given, Window broken & tied with curtains loops. Providing hot water by timing, 6:30am to 10:00am & same timing @ evening. 0 merked hospitality,No complimentary tea after written on MMT. Providing 1 spoon & 1 dish against 2 cup of tea.After complaining about rooms, they changed, room was bigger. But no wifi has provided during my 5 day trip.After complaining again & again, they didn't even came to room to checkout the problem.They have not shown any concern to us. After receiving this kind of service from the hotel, I am totally disappointed. Also disappointed fr doing this booking from MMT as well.
Room: Deluxe Room( Tea garden valley view)
Poor Stay
the flush of the toilet was not working. water was flowing backwards into the bathroom. inspite of this unusable toilet, they allotted the room to us . we had to use it for one day. the next day they changed the room. this time the toilet flush was working.
Room: Standard Room(road View)
Hotel Apsra Darjeeling revi
All services are good.Property location is nice I think property location is best because mall road and Market is so nearest and also all time vehicle is available for transport. Darjeeling railway station is almost near the property location.Food are also good.
Room: Standard Room(road View)
Hotel Apsara has replied on Wed Oct 22 18:54:38 IST 2025
Thank you for your valuable time to give us a review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. We are glad you liked our services, room, warm hospitality. We use the best quality in food and have the best vegetarian restaurant and food in Darjeeling town. Its our pleasure that you enjoyed our warm hospitality with excellent services. Please do recommend all friends and family too. We hope to welcome you soon again and stay safe.
Average Stay
The only problem is with hot water. The centralised hot water is available from 6:30 to 11.00 both in the morning and night, no gisure facility available in the bathroom. Their check in time is 1.00 a.m. so it will be very difficult for the guest as that time no hot water is available, but the manager provides us an Emerson rod to us as I was traveling with elderly person and baby. That thing needs to be reviewed because in Darjeeling hot water 24*7 is the prime necessity. kanchanjangha view is good.
Room: Super Deluxe Room(Kanchenjunga Mountain view)|Apsara Executive Room (Premium Kanchenjunga Mountain view)
Hotel Apsara has replied on Wed Oct 22 18:56:01 IST 2025
Thank you for your valuable time to give us a review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. We are glad you liked our services, room, warm hospitality. We use the best quality in food and have the best vegetarian restaurant and food in Darjeeling town. We have upgraded water heating pumps now and hot water is available all times. Please do recommend all friends and family too. We hope to welcome you soon again and stay safe
Good stay
groupVery flexible in check - in and check - out time, a good cozy place to stay with your family and friends. Close to Mall Road and local market, cozy rooms with all facilities, good service and management. Also have common heater and provide warm water for drinking
Room: Standard Room
Hotel Apsara has replied on Wed Oct 22 18:56:21 IST 2025
Thank you for your valuable time to give us a review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. We are glad you liked our services, room, warm hospitality. We use the best quality in food and have the best vegetarian restaurant and food in Darjeeling town. Its our pleasure that you enjoyed our warm hospitality with excellent services. Please do recommend all friends and family too. We hope to welcome you soon again and stay safe.
Poor Stay
It was not good the hot water service was out or order we had to manage with cold water in this terrible cold
Room: Standard Room
Hotel Apsara has replied on Wed Oct 22 18:57:59 IST 2025
Thank you for your valuable time to give us a review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. We are glad you liked our warm hospitality but sorry for the inconvenience caused. We use the best quality in food and have the best vegetarian restaurant and food in Darjeeling town. We have upgraded water heating pumps now and hot water is available all times. Please do recommend all friends and family too. We hope to welcome you soon again and stay safe.
Terrible Stay
Dheeraj, who said to be the owner was a rude, useless, and hopeless person, room service very poor, food very bad, horrible staff, room size very small, room condition very horrible, will never stay again in this worst class hotel having worst class staff. Worst type of room in a worst hotel. Terrible
Room: Deluxe Room
worst experience at Apsara
Very bad experience…,,, so rude behaviour….. I would never go there again .. very poor management… tasteless food
Room: Super Deluxe Room
Hotel Apsara has replied on Wed Oct 22 19:00:07 IST 2025
Thank you for your review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. We are sorry for the inconveniences caused. We use the best quality in food and have the best vegetarian restaurant and food in Darjeeling town. We have upgraded our hotel so Please do recommend all friends and family too. We hope to welcome you soon again and stay safe.
Good Stay
The hotel is so-so, but it's 650m - 700m far from mall road. The hotel staff is good. But the food was not good according to us.
Room: Standard Room
Hotel Apsara has replied on Sat May 18 14:03:21 IST 2024
Thank you very much for your valuable time to give us a review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. We are glad you liked our services, room, warm hospitality. We use the best quality in food and have the best vegetarian restaurant and Jain food in Darjeeling town. Its our pleasure that you enjoyed our warm hospitality with excellent services. Please do recommend all friends and family too. We hope to welcome you soon again and stay safe
Terrible Stay
Very dirty room. Suffocated. Uncleaned toilet. No mountain view.
Room: Standard Room
Good Stay
All food r good. He provides me jain food helping so much property. Locaton perfect to stay at near mall road good service
Room: Standard Room
Hotel Apsara has replied on Mon Apr 01 23:37:22 IST 2024
Thank you very much for your valuable time to give us a review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. We are glad you liked our services, room, warm hospitality. We use the best quality in food and have the best vegetarian restaurant and Jain food in Darjeeling town. Its our pleasure that you enjoyed our warm hospitality with excellent services. Please do recommend all friends and family too. We hope to welcome you soon again and stay safe.
Good Stay
It was a very pleasant stay in hotel apsara. The rooms were clean and comfortable for 3 people. One small extra room was attached to the room, hence u kid also had a separate room for herself. The view was also good from my super deluxe room. Over all it was a great stay. Staffs were well mannered and easily available to help. Thank you makey trip for a beautiful experience in darjeeling in budget price. How do i avail my discount next time?
Room: Super Deluxe Room
Hotel Apsara has replied on Wed Mar 27 18:03:17 IST 2024
Thank you very much for your valuable time to give us a review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. We are glad you liked our services, room, warm hospitality. We use the best quality in food and have the best vegetarian restaurant and food in Darjeeling town. Its our pleasure that you enjoyed our warm hospitality with excellent services. Please do recommend all friends and family too. We hope to welcome you soon again and stay safe.
Good Stay
businessI recommend this to stay here, because their staff & service is very prompt. The food is average. I ordered veg thali, but i'm not much satisfied with the food taste. Overall, great service & everything. Must visit. Thank you !
Room: Standard Room
Hotel Apsara has replied on Tue Mar 12 17:15:19 IST 2024
Thank you very much for your valuable time to give us a review. We are a centrally located property in the heart of Darjeeling town with 3 star facilities. We take every inch of utmost protection for sanitizations, cleanliness and hygiene to make all our guests stay very comfortable and safe. We are glad you liked our services, room, warm hospitality. We use the best quality in food and have the best vegetarian restaurant and food in Darjeeling town. Its our pleasure that you enjoyed our warm hospitality with excellent services. Please do recommend all friends and family too. We hope to welcome you soon again and stay safe.
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